We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byLogan Heath
Modified over 2 years ago
© 2005 Avaya Inc. All rights reserved. Intelligent Communications Roadmap Mike Thurk, Group Vice President, Global Communications Solutions September 2005
2 © 2005 Avaya Inc. All rights reserved. Five Years of Vision, and now… Intelligent Communications Roadmap Agenda 2005, Avaya defines Intelligent Communications Progress Report 2006, Foundation for Execution
3 © 2005 Avaya Inc. All rights reserved. An Exciting Future for Growth Build Upon Success Mobility New Branch Solutions Mid-Market Initiatives Customer Services Globalization (Product & Go-to-Market) Channels and Partners Multi-Vendor (Off Our Base)
4 © 2005 Avaya Inc. All rights reserved. Communications solutions to move up the value curve People more productive Processes more intelligent Customers more satisfied Intelligent Communications Thought Leadership
5 © 2005 Avaya Inc. All rights reserved. Delivering On Our Commitments Communications-enable business processes and applications Seamless communications services experience in a mobile environment Open, flexible, reliable, scalable, secure, easy-to-use IP Communications Scalable, carrier-grade hosted solutions Investment protection and multi- vendor choices Expanded markets: multi-vendor and globalization What we said Intelligent Communications Mobility Solutions Communication Manager 3.0, Converged Communications Server 3.0 Hosted Solutions: Philippines/PLDT and TeleTech Wins Third-Party SIP Phone and Carrier Service Interoperability Tenovis Product Integration, and Global Market Share Growth What weve delivered
6 © 2005 Avaya Inc. All rights reserved. Making people more productive, processes more intelligent, customers more satisfied Intelligent Communications Fast-Paced Progress…
7 © 2005 Avaya Inc. All rights reserved. What Are Business Communications Applications? Instant Messaging Voice Messaging Unified Communication Telephony Contact Centers Mobility & Softphone Conferencing Collaboration
8 © 2005 Avaya Inc. All rights reserved. Telephony –Communication Manager 3.0 –Tenovis Product Integration Contact Center –Interaction Center 7.0 –Voice Portal –Speech Application Builder Conferencing –Meeting Exchange Standard Edition Communication Services –Converged Communications Server 3.0 Intelligent Communications Business Communications Applications
9 © 2005 Avaya Inc. All rights reserved. Open Business Process Integration –Web Services Business Process Execution Language On the Path to a Service Oriented Architecture (SOA) –Audio Conferencing integration withIBM Lotus Notes, Domino and Sametime Small & Medium Business Integration –IP Office & Microsoft CRM Intelligent Communications Business Application Integration
10 © 2005 Avaya Inc. All rights reserved. High Availability & Security –Application Assurance Networking Expanded Alliances –Extreme, Juniper Expanded Developer Connection program –Up to 1,300 members, and growing SIP Interoperability Lab Intelligent Communications Right Network Integration
11 © 2005 Avaya Inc. All rights reserved. Mobility by Design –Mobile activation of every Avaya end-user Fixed Mobile Convergence –Motorola, Nokia, RIM, Symbian Voice Quality Enhancements for Mobile Computing –Intel Intelligent Communications Right Time, Right Device, Right Media
12 © 2005 Avaya Inc. All rights reserved. Demo Seamless Enterprise Communications Outside the EnterpriseInside the Enterprise CN620 Dual Network Mobile Office Device Cellular Network W110 WLAN Access Points Wireless Services Manager IP LAN / WAN W310 WLAN Gateway Avaya Gateway PSTN Avaya CM Server
13 © 2005 Avaya Inc. All rights reserved. Intelligent Communications Continued Leadership in 2006… Peer-to-Peer Integration Mid-Market Solutions Service-Oriented Architecture High Availability & Scale
14 © 2005 Avaya Inc. All rights reserved IntroducedNewFuture 2006 MultiVantage Service Oriented Architecture Enterprise Roadmap Communication Manager, Converged Communication Server Enterprise Survivability Branch Office Scalability Assured Networking App/SIP Enablement Tenovis I55 integ. SIP-enablement of applications Branch solutions Tenovis SIP Event-driven notification Ongoing scale, redundancy, security Umbrella management Networked Call Processing Federated SIP Expanded SOA, BPEL Contact Center - Customer Interaction Suite Messaging Conferencing, Video, Web Collaboration Broad suite update IM/Presence, scale Voice Portal Dialog Designer Proactive ContactCapacity, SIP endpoints Continued suite updates Deeper business integration Enterprise reporting Modular Messaging *Speech auto-attend.SIP Integration Serenade TUI Deployment easePresence Integration More branch options SIP Audio/Web Conf. Video in Softphone On-demand Conf. Speech auto-attend. Multi-point Integrated Video Mid-market conferencing SIP-based video Fully embedded Audio/Web/Video Mobility and Unified Access IP, SIP, Wi-Fi, Soft phones Phone applications Nokia, RIM apps Motorola trials complete Communications Portal More phone/cell apps Expanded fixed/mobile Home office Avaya Global Services Remote Managed IP Telephony Secure access/control Remote Managed Conferencing Software release mgmt. Partner Support Services Business process consulting Remote managed Contact Centers * partner solution
15 © 2005 Avaya Inc. All rights reserved. Mobility and Collaboration 2004 IntroducedNewFuture 2006 Contact Center Messaging Converged Infrastructure SOHO Offers Very Small Business Offers Segment Open Applications / All-in-one Architecture 1-20 Segment IP Office and Applications SOHO/VSB 2005 Small Business Roadmap MultiVantage H.323 networking Key system operation Jump Start Installation Simplified diagnostics Ease of use enhancements Reporting – 3 rd party integration SMB Contact Center MS CRM 3.0 Improved Installation Centralized Msg w/ Intuity Test-to-speech, IVR Call recording Embedded VM Distribution Lists Remote client enhancements Partner SOENew offers Partner 5 X 9 T1 support Partner restyled phones I5 r2.3DECT GUI; Hospitality Improvements IP Office Small Office Edition Tenovis Integration Integral 5 addition to portfolio Applications for conferencing and softphone Enhancements to Phone Manager User Interface Tenovis Integration
16 © 2005 Avaya Inc. All rights reserved. + Organization Products & Solutions Go To Market
17 © 2005 Avaya Inc. All rights reserved. Global R & D Reach Germany United Kingdom Ireland Israel India Australia Japan New Jersey Denver California
18 © 2005 Avaya Inc. All rights reserved. QoS, Security ENTERPRISESERVICE PROVIDER Comm Services API Web Services/Workflow Application Assurance SIP, XML/SOAP, WML, SMS, VXML Intelligent Communications for the Distributed Enterprise Relies on Key Technologies Fixed Mobile Convergence IP Multimedia Subsystem Virtualized Network 2G/2.5G Business Apps Comm Apps IP Tel Infrastructure WiFi GSM/ Wireline WANLAN Branch Solution IP Tel Distributed Contact Center Contact Center Suite VoWLAN GUIs Device Apps Conferencing & Collaboration Personal Productivity Apps Access Business Process and Apps
19 © 2005 Avaya Inc. All rights reserved. Avaya Advantage Continuous Transformation –SIP, Web Services, Service Oriented Architecture Contact Center Leadership –Transforming the entire enterprise into a customer response engine Mobility by Design –Right Time, Right Device, Right Network Communications Personalization and Presence
Copyright© 2004 Avaya Inc. All rights reserved Responsive Communications for the Mobile Worker Making Wireless as Good as Wired Micky Tsui, Vice President.
All Rights Reserved © Alcatel-Lucent 2006, ##### Services Transformation Offer Update Nigel Jones Marketing & Business Development Manager UK & Ireland.
Copyright© 2003 Avaya Inc. All rights reserved Transforming the Contact Center Speed, Simplicity, Evolution, Growth For use by Analyst Not to be Distributed.
1 © 2008 Avaya Inc. All rights reserved. Empowering UC & CEBP Anywhere, Any Device, Any Network date name.
INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Virtual Enterprise Solid Foundation.
Best of Breed Unified Communications Virtual Platform Solutions for GCAAU Steve Boston Convergence Engineer.
OpenScape Business A unified business solution for small and mid-size companies Oct
Copyright© 2004 Avaya Inc. All rights reserved Customer Choice Through Service Provider Hosted Solutions Denzil Samuels Vice President & General Manager,
1 © 2007 Avaya Inc. All rights reserved. Understanding SIPs Role in Intelligent Communications Tom Doria Director – Avaya P2P Technical Business Development.
Polycom Unified Collaboration for IBM Lotus Sametime and IBM Lotus Notes January 2010.
Avaya Unified Communications for Teleworkers. Agenda © 2009 Avaya Inc. All rights reserved.2 OverviewBusiness ValueSolution Overview.
Michael McLean Unified Communications Specialist, Nortel Australia Enriching Your Microsoft UC Solution – Integration vs. Interoperability.
© 2005 Avaya Inc. All rights reserved. Avaya Global Services: Delivering IP Telephony Easily and Securely Peter Licata, VP, Managed Services George Sullivan,
Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee.
1 © 2005 Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Cisco Public Cisco IP Communications for State and Local Government Agencies.
© Aastra Aastra MX-ONE Telephony System Sales Presentation.
Copyright© 2002 Avaya Inc. All rights reserved Avaya – Proprietary Use pursuant to Company instructions Avaya SMBS Update SMB Solutions at Their Path,
© Aastra Aastra Mobile Client AASTRA provides FMC solution from small to big companies.
1 © 2007 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialC Cisco Unified Communications Overview Donald A.Dindial
HOW DOES UNIFIED COMMUNICATIONS HELP FIRMS SAVE MONEY? Larry Velez, Director Industry Initiatives Unified Communications Group 1 December 2008.
Unified Communications – Everything You Need to Know Blair Pleasant COMMfusion LLC and UCStrategies.com
Unified Communications What Works and What Doesnt Kim Hamilton Strategic Accounts Manager.
© 2011 AudioCodes Ltd. All rights reserved. AudioCodes Confidential Proprietary AudioCodes Solutions for….. Every type of UC Deployment February 2011 Ian.
Kickoff Meeting Introduction to Parlay 31 March 2005 Introduction to Parlay/OSA Michel Genette (Alcatel) Member, Parlay Board of Directors.
Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy.1 Avaya Aura TM Contact Center 6.0 Experience Management - Next Generation contact.
Modernize Communications AVST Unifying Communications Hardy Myers, President & CEO, AVST.
Live Communications Server 2005 Overview Eileen Brown IT Evangelist Microsoft UK INF 251.
1 © 2007 Avaya Inc. All rights reserved. Avaya IP Office Delivering Intelligent Communications to Small Businesses.
© 2016 SlidePlayer.com Inc. All rights reserved.