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© 2009 Avaya Inc. All rights reserved. Introduction to SIP Trunking in the Enterprise Henry Pinera Systems Engineer February 2009
© 2009 Avaya Inc. All rights reserved. Why SIP? A great pedigree
© 2009 Avaya Inc. All rights reserved. Limitation & Challenges of Private IP (H.323/SIP) Trunking IP WAN PSTN Local & Long Distance PSTN Local & Long Distance IP Data &Telephony Private IP (H.323/SIP) trunks are limited to VoIP communications between internal systems/sites Separate TDM interfaces are required for external communication (partners/suppliers/customers) Extra cost, extra hardware, extra complexity Customers/ Partners/ Suppliers LAN TDM interfaces Why SIP Trunking? IP Phone External Communications Internal Communications
© 2009 Avaya Inc. All rights reserved. SIP Trunking A Single Pipe to the Cloud WAN PSTN Local & Long Distance PSTN Local & Long Distance H.323 SIP Customers/ Partners/ Suppliers LAN IP Phone Single IP link for voice/data Optimize use of WAN access by consolidating voice and data services Reduce PSTN interfaces for long-distance and local access Assign local telephone numbers to any virtual location, independent of physical location Prepares for future SIP solutions
© 2009 Avaya Inc. All rights reserved. Flavors of SIP Trunking Service Provider Enterprise / Contact Center (one or multiple locations) Enterprise / Contact Center Application Servers SIP trunking can be over the LAN, WAN or dedicated circuits. SIP trunking can be over the LAN, WAN or dedicated circuits.
© 2009 Avaya Inc. All rights reserved. Building Blocks of SIP Trunking Service Provider –Service –Session Border Controller (SBC) Customer Premise –Edge security device: SBC, Firewall, etc –Communication Platform: Server(s), Gateway(s), SIP Proxies, etc –Application Servers: messaging, video & audio conferencing, collaboration tools, IM, Presence, and more –Endpoints: hardphones, softphones, mobile devices, application integration Service Provider SBC Server / Gtwy … or direct connection
© 2009 Avaya Inc. All rights reserved. Components of SIP Trunking Solution SIP Modular Messaging Voice Portal CM Branch Edition Communication Manager SES Meeting Exchange SBC DS3/ISDN G860 IP Office Customers Partners Suppliers Avaya one-X © Communicator ITSP PSTN SIP Customers Partners Suppliers
© 2009 Avaya Inc. All rights reserved. SIP Trunking - Overview No need for a SIP phone to make/receive a SIP call SIP Trunks are licensed in increments of 1, 5, 10 and 20 (up to 128 channels) SIP Provider(s) T1/E1/ ISDN Provider(s) Analog Provider(s) SIP phone (future) Digital phone (24xx/54xx/T3) Analog phone IP phone (46xx/56xx/T3 IP) IP DECT Benefits – Lower operational costs Lower cost/flat rate calls with Internet Telephony SPs Offers back-up to Analog/Digital Trunks + Number Portability Future-proof your investment IP Office acts as a SIP gateway
© 2009 Avaya Inc. All rights reserved. SIP Trunking – IP Office Interoperability Internet Engineering Task Force (IETF) RFC Support –All the major RFCs are supported to ensure SIP interoperability with most Service Providers Some of the vendors that we have performed Interoperability with; North America: –AGN (US) –AT&T/SBC (US) –Bandtel (US) –Cbeyond (US) –Curry IP Solutions (US) –XO (US) –FWD / Free-World Dialup (US) –Global Crossing (US) –Les.net (Canada/USA)
© 2009 Avaya Inc. All rights reserved. Will CM Support SIP Trunks from XYZ SP? 1. DevConnect compliance testing For U.S. SIP SPs, no longer a requirement but still HIGHLY RECOMMENDED No change to non-U.S. Service Providers; DevConnect compliance testing required Contact: 2. Professional Services engagement for enterprise customers 3. In-region R&D Contact: In-region Product Manager
© 2009 Avaya Inc. All rights reserved. SIP SP – DevConnect Members United States –AT&T –BandTel –Bandwidth.com –Clear Channel Satellite –ConneXon Telecom (911 Enable) –Cox Communications –Global Crossing –Nectar (AGN Network) –PAETEC (McLeodUSA) –Telcordia –Telepacific –Verizon Business –XO Communications EMEA –BT [Germany and Spain] –Club Communications [UK] –COLT [UK and Germany] –KPN [Netherlands] APAC –Singtel [Singapore] –Telstra [Australia] –TFN [Taiwan]
© 2009 Avaya Inc. All rights reserved. Service Provider SIP Proxy Architecture 3rd party systems High Density Gateways (Avaya G860) Voice Portal Outsourcer Communication Manager systems Branch Agents Remote Agents Business Applications Conferencing Unified Messaging
© 2009 Avaya Inc. All rights reserved. Peering Enterprise Contact Centers
© 2009 Avaya Inc. All rights reserved. 14 © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Under NDA
© 2009 Avaya Inc. All rights reserved. LAN Avaya Communication Manager G650 Gateways Digital/Analog IP Phone IP WAN A E B D C The Enterprise Infrastructure Micro Sites G250 S8300 LSP or basic survivability Small Sites G350 S8300 LSP or basic survivability Medium Sites G450s S8300 LSP Large and/or Backup Sites G650, ESS
© 2009 Avaya Inc. All rights reserved. Building a SIP Trunk (Drag & Drop) Service Provider Avaya Communication Manager (IP-PBX) Avaya SIP Enablement Server (SIP Proxy) Session Border Controller Application Notes for Configuring Avaya Communication Manager SIP Trunking to a Typical SIP Service Provider – Issue 1.1 us/resource/assets/applicationnotes/genspsiptrk-v1-1.pdf
© 2009 Avaya Inc. All rights reserved. CM to ITSP (Outbound call) If the Far-end Domain is filled out then the Request URI and the To headers will reflect the information. The Public-unknown numbering plan inserts the From extension. The Near-end Clan for the signaling group has an ip- network-region authoritative domain that will appear in the From header.
© 2009 Avaya Inc. All rights reserved. Introduction to SIP Trunking Alan Klein Consulting Systems Engineer February 2009.
1 © 2008 Avaya Inc. All rights reserved. Enterprise Infrastructure Anne L Coulombe Global Unified Communications Solutions September.
Overview: Manufacturer of Media Gateways, Enterprise Session Border Controllers, Media Servers, IP Phones, Mobility Technologies 20 years of Operations,
ShoreTel Virtualization February, © 2014 ShoreTel, Inc. All rights reserved worldwide. Unified Communications Deployment Model 1 Secure Reliable.
© 2008 Avaya Inc. All rights reserved. 1 Avaya and IP Trunking The BEST Fit!
INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Verizon Business IP Trunking.
Softswitch SIP Proxy Server Call Manager IP Telephony Router Tablet PC IP PBX Class 5 Switch Class 4 Switch PBX Access Gateway Broadband Router Voice Gateway.
INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Virtual Enterprise Solid Foundation.
© 2011 AudioCodes Ltd. All rights reserved. AudioCodes Confidential Proprietary Avaya DevConnect Certified Enterprise Session Border Controllers April.
October 10-13, 2006 San Diego Convention Center, San Diego California SIP Trunking… Why is it so important?
Sunturn Presentation for Rocky Mountain Avaya User Group May 13, 2009.
Remote Workers Without the Hassle Jeff Johnson – Avaya Dwight Reifsnyder - NACR Session 446.
Quintum Confidential and Proprietary 1 Quintum Technologies, Inc. Session Border Controller and VoIP Devices Behind Firewalls Tim Thornton, CTO.
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1 Introduction to Aeonix Presented by:. 2 What is Aeonix?
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EMEA Techshare 2009 The Future Begins SIP Trunking – Best Practices Aaron Miller Systems Engineer – SP Specialist April 1, 2009.
Adoption of IP in the Next Generation Contact Center Rupesh ChokshiGautham NatarajanDirector, AT&T.
© 2014 Avaya Inc. All rights reserved. 11 What We Hear from Organizations Like Yours… “We are paying more for communications, but customer calls and messages.
VoisTel. What is it VoIP Private Branch Exchange perfect for small medium business environments Full PBX functionality and services Built-in ISDN-PRI(E1),
SIP Trunking A VASP Perspective Thomas Roel Convergence Sales Engineer
1 © 2007 Avaya Inc. All rights reserved. Avaya Proprietary & Confidential Use pursuant to the terms of your signed agreement or Avaya policy. MultiVantage.
Healthcare – Large S. Florida Hospice Jeff Potter – IT Consultant.
Enabling SIP to the Enterprise Steven Johnson, Ingate Systems.
Voxiplus. What is it All-in-one gateway between VoIP, ISDN and GSM/UMTS networks Bridge between VoIP networks ISDN networks and Mobile networks. Interconnection.
All Rights Reserved © Alcatel-Lucent 2010 Jean-François Rey – Alcatel-Lucent offer manager October 2010 Leverage SIP for a smooth transformation plan to.
Open Standards: Communications at Your Desktop SmartCity Summit, April 29 th, 2003 Anne L. Coulombe Head of SIP-Based Solutions, Mitel Networks
January 23-26, 2007 Ft. Lauderdale, Florida Integrating Your IP PBX with an ITSP Leveraging SIP Trunking for Broadband Services John Blasko Vice President.
Out of Sight, But Not Out of Touch Remote Office, Branch Office IP Telephony Solutions Charles Henderson Director, Product Management EADS TELECOM North.
Microsoft ® Lync ™ SIP Trunking with Lync. Agenda ▪What is SIP Trunking? ▪SIP Trunking Benefits ▪SIP Trunking Deployment Scenarios with Lync ▪Qualified.
Microsoft ® Lync On-Line ™ SIP Trunking in the Cloud.
1 © 2001, Cisco Systems, Inc. All rights reserved. © 2003, Cisco Systems, Inc. All rights reserved. Cisco IP Telephony Dave Corley Engineer, IP Communications.
1 CCM Deployment Models Wael K. Valencia Community College.
IP Telephony Migration Ed Wright Sr. Sales Engineer, ShoreTel Inc. September 2008.
Unified Communications: The State of the Industry.
UC Opportunities For Service Providers. Agenda Software + Services recap Services through SPLA –Exchange Hosted Services –Live Meeting –Dedicated Hosted.
1 © 2006 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. Technology Enabling the Avaya Vision Technology Enabling the Avaya Vision.
Unified Communications Bill Palmer ADNET Technologies, Inc.
PART 2: Product Line. Tenor Switches & Gateways Tenor AX Series Solution For Medium to Large Enterprises Available in 8, 16, 24 and 48 port Available.
Mobility And Anywhere Access Clancy Priest Technology Services Director City of Hayward.
© 2009 All rights reserved Bandtel Confidential and Proprietary SIP Trunking: Everything You Need to Know Introduction to SIP Trunking February, 2009.
Module/Subject #/title here Copyright Objectworld Communications Corp. SIP Trunking Seminar Series In conjunction withSponsored by TMC San Diego, CA Oct.
POLYCOM CONFIDENTIAL Polycom enables Alcatel Instant Video Solution by combining the power Alcatel IP Telephony with Polycom Unified Collaboration Solutions.
February 5, 2003 Yes, We Have SIPped the Kool-Aid! by Tomas Tavares
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Solutions for Microsoft Lync. AudioCodes: a Microsoft Lync Foundation Media Gateways Network Management Software Desktop IP Phones Professional Services.
Virtual Data Systems, Inc. Value Proposition of IP Telephony Voice over IP Technologies.
Strategic Planning Why IP in the Contact Center. Agenda What is IP What is an IP Contact Center What made it possible Differences: Non-IP and IP CC Main.
© 2010 AudioCodes Ltd. All rights reserved. AudioCodes Confidential Proprietary AudioCodes Solutions for Microsoft Unified Communications 2010 Bruno PEUCH.
SIP & How It Relates To YOUR Business. Jeff S. Olson Director of Marco Carrier Services David Bailey-Aldrich Technology.
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