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© 2006 Avaya Inc. All rights reserved. Unleashing the power of Intelligent Communications for Midsize Business Q3 2006
2 © 2006 Avaya Inc. All rights reserved. The Path: Integrated solutions that allow you to meet changing customer requirements and business needs at a pace to suit you The Result: Competitive advantage from a more efficient, responsive and productive midsize organization The Need: Complete communication solutions that are simple to buy, use and manage - that deliver the competitive advantage previously reserved for the largest firms Focusing on Midsize Business Mobile and Distributed Employees Demanding Customers Sales Channel Needs: Differentiated solutions Easy to sell & quick to design + deploy Delivering lower costs - higher margins Promoting long-term customer relationships Customer Drivers: Value - Low TCO, Quick ROI Meeting todays business needs Minimal install/move disruption Governance/compliance
3 © 2006 Avaya Inc. All rights reserved. Todays Employee Work Patterns Home working 89% of top 100 US companies offer telecommuting 2 60%+ Britons & Germans equipped to work remotely 1 Mobility 60% workers will use mobile & wireless computing 1 In 2008, 72% of US workforce will be remote and mobile 1 Branch Offices Only 9% of employees work at headquarters 1 Virtual 58% companies consider theirs to be a virtual workplace today 1 1 Avaya interpretation of analyst data 2 ComputerWorld survey
4 © 2006 Avaya Inc. All rights reserved. MultiVantage Express
5 © 2006 Avaya Inc. All rights reserved. An Introduction to MultiVantage Express Complete All-in-One Communications –All the communications applications needed for your employees to be productive, wherever they are. –The most complete suite of mobility, messaging, conferencing and customer service applications. Lower cost of ownership –Simplified installation and administration due to single server design –Full integrated management – all the tools and reporting necessary to enable you to manage your communications effectively –User-controllable features using the My Phone and Follow Me applications, reducing IT support needs Improved Employee Productivity –Employees may use desk phones, WiFi phones, mobile phones, softphones and even VPN phones at home - whatever is most relevant and convenient –All employees have access to meet-me conferencing, voicemail Higher Customer Satisfaction –Anytime, anywhere call answering with Avayas unique mobility applications –Improved customer response times
6 © 2006 Avaya Inc. All rights reserved. Complete All-in-one Communications Simple Call Center option Auto AttendantMeet me Conferencing IP Telephony Home Office Mobile Access Reporting & CTI SoftphoneVoicemail Follow Me
7 © 2006 Avaya Inc. All rights reserved. MultiVantage Express is unique: MultiVantage Express - Avayas new All in One business communications solution for companies on the move! All users have patented 6 party Meet Me Conferencing All users have Avayas advanced Softphone PC application, for secure use on both simple telephone lines and broadband All users have Avayas Follow Me hot desk option All users have Avayas Intuity Voice Mail All users have EC500 (& Mobile Client) extending powerful Avaya Communication Manager features to their Mobile phones All users are supported by Intuity AutoAttendant All users are supported by basic Call Centre and Reporting All users that opt to have a feature desk-terminal can select & change features as often as they like!!! Avaya VPN Phone option for plug and go on ADSL Home Office lines and Enterprise Mobility User option for MultiSite companies
8 © 2006 Avaya Inc. All rights reserved. Integrated Software Applications Telephony –Full Communication Manager feature set –Supports any mix of IP, Digital, Mobile, Wi-Fi & VPN phones Messaging –Integrated AUDIX voicemail, PC GUI, Multi language Auto Attendant –Customizable front end greetings, prompts, and directory name dialing Mobility –One business number with Avaya EC500 & Mobile Client –IP Softphone, My Phone & Follow-me user configuration Conferencing –Integrated, pin secure 6-party meet-me audio conferencing CTI (Application Enablement Services) –Web Services, CSTA/XML, JTAPI/TSAPI –Enables partner solution extension at no extra cost Reporting call detail reporting, call center reporting One single user license provides all capabilities One user license covers evolution from digital to IP to SIP for max investment protection All running on one server running virtualisation s/w Integrated management tools for IT support Call Center option for up to 50 Introductory agents
9 © 2006 Avaya Inc. All rights reserved. Simple User and IT Administration End User Applications –My Phone provides self admin of phone features and buttons –Follow Me easily defines call answering for mobile users with Voice Mail & Voice Recorded find called party options Built-In Reports –Call Detail Reports provide effective management, enables call accounting –Call Center Reports enables more efficient center management and effective agent analysis Packaged Installation –Installation wizards and templates allow for quick installation from a single DVD
10 © 2006 Avaya Inc. All rights reserved. Mobility: Carrying your Office in your Hand! One number access Incoming office phone calls extended to mobile phone Business softphone on a mobile phone Full call control: hold, conference, transfer, assistant support, extension dialing. It is your office phone! Integrates Mobiles into Business Operations Mobile Call Tracking through call detail records Call Coverage & Group Calling capabilities Least Cost Routing utilising company IP networks Full Integrated Management solution for cost control Centralizes Intelligence and Control One business number for customers Potential reduction in long distance and international calling charges Improves Business Continuity for the organization
11 © 2006 Avaya Inc. All rights reserved. Mobility: Carry your Office in your Briefcase! Flexible office, home and hotel use –Softphone controls office IP phone –Softphone controls office digital phone –Voice connected through home or other phone –PC with headset or USB phone device Powerful PC desktop integration –Click and dial from Web browsers –Dial from Microsoft Outlook contacts –Dial from other desktop apps through TAPI –Contact screen-pops on incoming call –Call log integration into Outlook journal –LDAP enterprise directory dialing Add further capabilities when needed –Add presence and instant messaging (with additional server/administration) –Add desktop video (Softphone plug-in) plus easy team video conferencing (Polycom VSX 3000 terminals)
12 © 2006 Avaya Inc. All rights reserved. Customer Benefits of MultiVantage Express One Complete Communications Solution –All the communications applications needed to increase employee efficiency & productivity in one complete affordable package Lower Cost of Ownership –Provides simplified administration & maintenance due to single server design –Fully integrated management with all the tools and reporting to control your communications effectively –Users can help reduce costs by self administering My Phone and Follow Me applications Improve Productivity –Using Conferencing, Voicemail and AutoAttendant –Using Mobility applications incl. OneX mobile, Softphone and VPN phone for traveling executives, sales/service teams and home workers Higher Customer Satisfaction –With enhanced call routing, answering options & introductory call centre option
13 © 2006 Avaya Inc. All rights reserved. Future Developments for MultiVantage Express EXPANSION of capacity and gateway capabilities for MultiVantage Express –Fully Survivable Gateways by supporting LSPs* –Increased number of remote locations –Scalability to 1000 users MIGRATION capabilities to S8500 or S87x0 class servers for businesses –Growing to Larger and/or MultiSite Enterprises –Requiring enhanced contact center capabilities MVE RELEASE 2 –MVE Release 2.0 circa Feb 2007 –Will include LSP enhancement and Migration options *Note: SLS and modem/WAN back up mechanisms are available today Future Developments Ensure Excellent Investment Protection
14 © 2006 Avaya Inc. All rights reserved. IP Telephony FMC: EC500 with Mobile Client Softphone Follow Me Meet Me Conferencing Voice Mail & AutoAttendant My Phone VPN Remote for 4600 Phones option Enterprise Mobility User option Quick Design/Quote and Easy DVD/Template Set Up
© 2006 Avaya Inc. All rights reserved.
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