3 Executive SummaryIP Office R8.0 delivers innovation, simplicity, and an enhanced functionality that enables greater collaboration across all platforms and devices. With IP Office R8.0 the only thing that is stopping your customers from being successful….is themselves.IP Office delivers the right solution 100% of the time for 99% of all businesses worldwideDifferentiated Mobility:Federated IM/Presence across multiple platformsEnhanced Mobility extended to Android devicesSimplified Installation & Management:Browser based web Manager for IP Office Basic EditionNew UC Application Module (coming soon)Flexibility:Deploy IP, Digital or both utilizing existing network infrastructureGrowth:Add UC and CC application now or as the business evolvesSimplicity:Single platform with drag and drop management of multiple sites from a single interfaceto 25% TCO than competitive solutionsProductivity:Preferred Edition enables access to IM/Presence, video, reading, call recording and more!Resiliency:Intelligent software-based failover across sitesEnhanced Desktop Integration:Microsoft Outlook plug-inMSFT and Google calendar mining through one X PortalSalesForce integration3
5 Avaya IP Office The path from Integration to Innovation Single, Modular PlatformScales to 384 users per system, 32 sitesSimple, role-based solutions5.0AGENTPOWERUSERMOBILEWORKER3.04.06.06.17.08.0Merlin IntegrationPARTNER® IntegrationBCM, Norstar Integration Part 1InnovationBCM, Norstar Integration Part 2Avaya AuraTM IntegrationAvaya continues to offer unique investment protection capabilities to both our channel partners and our end user customers. We are the only manufacturer that can offer a clean migration path through all platforms. Now that our promise of integration has been met, all R&D efforts will be focused on Innovation. What better time to become a partner than now?Integral Integration5
6 Avaya IP Office Differentiated selling for channels Single, modular platform from 5 to 1,000 usersServes entire SME segment, as they growOne Product. One Model.Enriched mobility, voice and video desktop experience on cellularIncludes 128 party audio conference bridgeRich Collaboration.IP, digital, analog or SIP or mixGreener on IP than the restVariety of digital options consume far less energyMigrate to IP based on customer’s need68 years MTBF (mean time before failure)Software, not idle hardware, delivers resiliencyUniquely reliable & resilient.It’s a Hybrid.Over200,000 systemsSold WorldWideEasy to Customize, Personalize.Browser based user solutionsConfigurable solution based on types of user170+ compliant applications via certified 3rd party developers
7 Avaya IP Office R8.0 Differentiated Mobility What’s newDifferentiatedMobility“one-X® Mobile Preferred” solution extends UC to Android mobile devicesIntegrated presence, IM, visual voic , conferencing & more!New! Essential Edition LicenseExpanded IP DECT optionsC110 UC Module provides on-board applications support for IP500v2Bundled with Preferred EditionBrowser-based Web Manager for IP Office Basic Edition (i.e. formerly Essential Edition - Quick Mode)Simplified Installation & ManagementHigh-quality audio G722 codec supportThis is IP Office Release 8.0 condensed into one slide. The 3 main themes of this release are Mobility, Simplified Installation and Management, and Desktop Integration. ##IP Office R8.0 introduces Basic Edition branding and the Essential Edition LicenseIt provides the opportunity to generate incremental revenue by selling features included in the essential edition license. It includes Twinning for all users at a low price and simple Home Worker solution for two usersThere is also a server-less UC option via the IP Office C110 Unified Communications ModuleWhich provides simplified deployment and a single Maintenance ContractAn external Microsoft or linux server, licenses & skill set NOT requiredThis helps to simplify the sale with a one Stop shop for communications need.For Basic Edition, Basic Edition PARTNER mode, Basic Edition Norstar mode, there is also a web management UI for simplified Deployment, Configuration and Maintenance. ##MobilityThere is a new mobility applications called one-X® Mobile Preferred for IP OfficeWhich offers customers leading edge technology to further enable workforce mobility by bringing the desktop experience to the mobile phone##New Desktop Application Integrations viaThe Microsoft Outlook plug-in, then enhanced one-X Portal for IP Office, and integration with Salesforce.com provide the ability to offer value-added capabilities to existing customer applications,Giving them Greater productivity through embedding communications where they spend the most time.Microsoft® Outlook plug-inEnhanced one-X Portal for IP Office adds MS Exchange & Google calendar mining and presenceSalesforce.com IntegrationDesktop Application IntegrationNew! Advanced Edition Reports and Statistics
8 R8.0 Delivers Right Priced Value Across Editions How To Explain Price Changes to Your Sales ChannelsBEFORE: With 7.0GROUP COLLABORATIONProblem:Too much value in STD mode for $50Modes are too confusingToo wide a gap in price to jump to PreferredIP OfficeEssential EditionQuick ModeIP OfficeAdvanced EditionPre-requisite: Preferred Ed.IP Office Preferred EditionPre-requisite: Essential EditionStandard ModeOne Edition License Covers All Users on the Server (I.E. Location)$50+$2,395+$2,295AFTER: With 8.0GROUP COLLABORATIONSolution:Simplify by eliminating “modes”Re-allocate pricing to minimize gapAdd value to strengthen propositionNewPreferred Edition upgrade price is $500 lower than it was with 7.0While the overall price is unchanged, now the gap is reduced and with new “preferred mobility” on ANDROID should significantly strengthen the Preferred selling propositionWith forthcoming UC module and iPhone support (c1H2012), channel can easily upsell and increase their construct size – (for US sales = more Rewards points!)Essential means that with 8.0 all users will get call control/twinning from their mobile device.Previously, they had to pay $89/seat. (e.g. 30 users x $89= $2,670 value for only $495 or < 1/5th the price!)This drives SIP/T1 upgrades which means more revenue for the partner – added mobility can become the main reason to compel the customer to spend moreShould they not want to spend more, just sell Basic EditionDelivers on channel feedbackChannel requested to build in mobility across editions to be more competitiveRecent channel survey identified biggest gap to selling UC as the price/value across editions*IP OfficeBasic EditionIP OfficeEssential EditionIP OfficeAdvanced EditionPre-requisite: Preferred Ed.IP Office Preferred EditionPre-requisite: Essential EditionOne Edition License Covers All Users on the Server (I.E. Location)$50$495+$1,895+$2,295Raised price & increased valueAdded mobility for all usersReduced price & increased valueAdded preferred mobility with power user2010 Avaya Inc. All rights reserved.
9 Avaya IP Office Essential Edition The Best Value for the Money For 10 user constructs $ is approx. $1,000For 25 user constructs $ is approx. $2,000IPO Essential EditionUC 320Small Business Edition3000Link Pro 160$$$$$$$$$$$$$$$$$$$$$$$$$Avaya ValueMobility for all users with SIP/T1Scales to 384 users on single platformNative SIP trunksTUI or Web GUI programmingVisual VoiceCan add:up to 2 Remote worker solutionsMultisite supportTDM or IP for trunk/phonesDECT supportUC apps with upgrade to Preferred EditionAreas to exploit:Cheaper for <15 but does not scale above 24 usersLimited conferencingMore expensive SPA500 phones needed to get featuresNo TUIPure IP Play onlyRequires separate PC server (included)Pure IP play onlyURL GUIMay need third party for SIP supportVM and AA optional, not included (3 options t o choose from900MHZ cordless (3810 equiv)Limited scaleOnly scales to 25 on one system, 50 across 10Pure IP Play10 SIP, + 6 analog line limit*What they have that we don’t:Built-in WiFiCan add UC appsOptional broadband module for UMS/softphone click to dial and up to 12 remote IP phonesDesktop cordless /mobility handsetPBX or Key modes1025* Comparing Essential Edition ONLY
10 Customer Segmentation and Business Propositions
11 Avaya IP Office R 8.0 Market Segment Customer Type Traditional key-system customersPBX customers <250Heritage Avaya legacy customersHealthcare and Hospitality and Professional Services verticalsCustomer TypeCurrent Avaya customers with legacy productsExpanding or GreenfieldDesires Mobility, UC and or CC functionalityCustomer PositioningSeamless Desktop integration to select mobile devicesLower TCO – Green productInvestment Protection and easy migration pathSimple to understand, purchase and financeInnovative productivity applications11
12 Avaya IP Office R8.0 What it means for your SME prospects and customers Manage Your Office from Your Mobile DeviceSeamless integration between your office desktop and your mobile devicesReal-time business collaboration and federated presence across multiple platformsIntegrate Communications & Business ApplicationsIntegration with Salesforce.com® and Microsoft® Outlook enables SMEs to embed communications into their desktopWhat does IP Office R8.0 mean for your prospects and customers?It delivers a desktop user experience to mobile devices, along with federated presence of all contacts across multiple platforms, and provides real-time business collaboration across the enterprise#It provides an even lower total cost of ownership via the new C110 UC module, which uses less power than an external server, and provides up to a 5% lower TCO over 5 years. The new Hybrid DECT can provide significant savings by enabling customers to retain and reuse much of their infrastructure.#And finally, it’s even easier and more comprehensive to use and own the ever before, with a simpler management interface and a comprehensive support offer.It’s greener - C110 UC Module consumes less power than external serverUp to 5% lower TCO over 5 years than server-based installations*Hybrid DECT enables SME to retain infrastructure; save $Lower Your TCO with a Greener Solution*Research was conducted independently by The Tolly Group, and The Tolly Group was compensated by Avaya for conducting the study1212
13 Avaya IP Office R8.0 What it means for you Improve applications attach ratePull through white label mobile services / trafficExpands sales opportunity through integration with Microsoft Outlook and Salesforce.comMaximizes Revenue OpportunityStrengthens Selling PropositionInstallation made easier by consolidating applications on a single “plug and play” moduleExternal Windows server, licenses, and skill set not requiredWhat does IP Office R8.0 do for you?It maximizes your revenue opportunity by increasing application attach rate and expanding sales opportunities with new integrations for Outlook and salesforce.comNext, easy deployment of UC applications via a simple integrated module will strengthen your selling positionAnd finally, it can lower your Preferred Edition installation times by more than 90 minutes with the new C110 UC Module, and reduce management overhead through with a new web-based management application.Lowers Your Cost of Sale, SupportWeb-based management reduces overhead and maintenance costsReduce installation times by more than 90 minutes over server-based installations1313
14 How Partners Benefit by doing business with Avaya What Avaya brings to youPrograms to offset costs, fuel growth, increase marginsRobust functionality which includes; mobility, Salesforce integration, Microsoft Exchange integration, point to point video and voice conferencing; all address’ customer hot buttons, increase loyaltyUpgrade capabilities open the door to complete solution salesEasy migration path from legacy productsIncrease MarginMDF programs,Promotions, ExpandedProduct portfoliosAvaya programs help marketing dollars go further! Tested programs provide quicker ROI with a lower “touch”Simplified installation increases margins, decreases time on premise, improves customer satisfaction accelerates project closureLearn, Sell and Maintain one product platform that scales the SME MarketReduce CostMarket Leaders Campaigns, Partner Marketing Central, Streamlined training,One product lineWe recognize the fact that an award winning product isn’t the only thing necessary to gain channel partners’ interest. We have built value into our Avaya Connect programs that help partners increase margin, reduce the cost of doing business and with AFS, help them realize their cash quicker through financing.Increase Margin: discretionary Marketing development funds, and promotions help offset costs, therefore allowing partners to invest more into their Avaya business. With our robust application suite, partners can offer end to end solutions which, when sold on value, can increase construct and marginReduce costs: Avaya’s channel can take advantage of the pre-developed marketing templates, programs and offers. The tools are there and some are offered at a deeply discounted rate, while others are FREE! Instead of building marketing campaigns from scratch and incurring the cost of development, Avaya helps do that for you!Realize Cash quickly: Avaya Financial Services is there to help you and your customers! By leveraging our leasing and financing programs, Partner can improve their cash flow. Additionally by taking advantage of the Advanced payment option, 50% of the margin on a deal can be received upfront – before final payment is made!Utilize AFS leasing options to increase cash on handAS Advanced funding option puts 50% of margin in your hands at the time of saleImprove cash flow by lowering “payable to receivable” gapRealize CashQuicklyAvaya Financial Services(AFS)
15 IP Office Adds Differentiated Mobility Grows Stronger With Every Release *Planned; Subject to changeR 7.0R 8.0*2012+Nortel IP and digital phone supportNortel data migration toolSimplified administration for sub-20 market WWNew conferencing phonesIP Office UC extends to AndroidOutlook Plug-inNew option for “server-less” UC with Preferred Edition (1Q 2012)Contact Center Coaching /silent intrusion & whisper pageWeb management for Quick ModeIP Office UC extends to iPhoneRemote SSL/VPN AccessFederated presenceMulti-site CCRWeb management for other editionsHybrid cloudAvaya Flare® ExperienceAvayaIP OfficeWhat does all this mean to you?With R7.0:Migration of heritage customers and traditional TDM usersExpanded client base into sub-20Enhanced user experience with new setsWith R8.0Innovation with new Mobility offersIntegration with key business management toolsEnhanced call center functionalityIn the future releases of IP Office we are looking to introduce the following (subject to change)Seamless desktop integration to the device of your choiceMarket leading offersEnterprise class UC functionality for SME’s
16 FY’12 SME Promotions and Programs Avaya helps reduce cost Reseller and Customer offers for IP OfficeIncentives to ensure successIP Office salesSoftware attachTrainingCompetitive attackResellerAvaya offers both reseller promotions and customer rebates to help sell and buy our solutions. For a reseller, we offer, My Rewards, Competitive Attack campaignsFor a customer, we offer “Think Big” rebates, Trade in and Trade up and buy back programs to offset the cost of a new solution.Makes buying decisions easierTry and buyBuy-backTrade in Trade upRebatesInvestment ProtectionCustomer16
18 Avaya IP Office R8.0 - Premier Partner Solutions Integrating Professional Services solutions for SMEsKey Verticals Targeted by IP Office release 8.0Services Vertical - LegalServices Vertical - FinanceCustomer ProfileHighly mobile workforceRequire high degree of collaboration with colleagues and clientsNeed to have accurate and efficient billing managementNeed to hire temp workersCall recording integral to businessNeed sales/service staff to be easily accessibleMust provide a high degree of customer serviceNeed to manage costsOften operate across multiple sitesKey Value PropositionsAnytime, anywhere accessImproved AR turnoverAttract and hire workers regardless of locationPrompt, personalized customer serviceSeamless collaboration across multiple sitesSolutionsCore SolutionIP Office Preferred EditionPower User / one-X® Mobile Preferred for IP OfficeCTI IntegrationEfficient OfficeIP Office Advanced EditionPower User / one-X® Portal for IP OfficePremier Partner SolutionsComputer Instruments (Enhanced IVR/Paging/Messaging)AMC (CRM Integration)RSI , Tiger (Call Accounting)Datel (Call Reporting), NMS Adaptive (Call Recording, 3rd party app integration)
19 New Tools! Sales Tool Kit for R8.0 EZ Demo gets a makeoverAlso available on iPadAvailable soon in French, German & RussianUpdated ROI CalculatorUpdated Collateral and toolsNew Posters & ScreensaverWith each release of IP Office, we add and update many of the sales tools.As you probably already know, the IP Office EZ Demo gives Partners a way to demonstrate IP Office without carrying all the equipment to a customer’s site. It runs on any PC or laptop without any connection to IP Office! The EZ Demo is getting an update to include the latest capabilities the 8.0 offersEZ Demo is also available now on iPad. Perfect for environments when you need rapid access to show a client the value of IP Office and its applicationsThe online ROI tool is also currently being updated to show how customer that take advantage of the power capabilities of 8.0 can save more than ever.A Release 8.0 sales toolkit in the SME portal has all updated collateral and sales tools.Please get familiar with the SME Sales portal. We have spoken about verticals, and 9 separate industry toolkits are available. A comprehensive competitive section includes competitors you deal with day in day out, and the Total Cost of Ownership paper authored by Tolly will arm you with some great facts when encountering Shoretel. Case studies are a vital part of your arsenal, and we have them across all industries and sizesDownload IP Office EZ Demo: Go to Safari on iPad (must be running latest OS on iPad)
20 Don’t forget the full arsenal! Complete set of tools to help you win Reminder …Industry ToolkitsTCO paperCompetitive SheetsBCM Feature MatrixEC ToolCase StudiesPlease get familiar with the SME Sales portal. We have spoken about verticals, and 9 separate industry toolkits are available. A comprehensive competitive section includes the famous or infamous competitors you deal with day in day out and the Total Cost of Ownership paper authored by Tolly, will arm you with some great facts when encountering Shoretel. For current BCM and Norstar users, a comprehensive feature matrix gives you the information you need when asked will I see any difference? Case studies are a vital part of your arsenal, and we have them across all industries and sizesRoadmapsPositioning ToolsWhite Papers
21 Avaya IP Office R8.0 Call to action Download the EZ Demo Sales toolLaptop:iPad from safari on iPad:Understand verticals – Differentiate!Learning Resources…SME PortalLook for the Avaya IP Office R8.0 sales toolkitTake the Course:R8.0 DeltaAPSSAdditional information on IP Office can be found on the Avaya Sales Portal > Products A to Z > IP Office. If you are on the SME Sales View, simply select IP Office under Evaluate the Solutions.Be sure to also access the Understanding Verticals section from the Sales Portal > SME Sales View. This is found under Understand the MarketplaceThe IP Office Knowledge Base also provides great information. You can access the knowledge base by visitingFor detailed information on Avaya’s Developer Connection Program, its members, and their solutions, be sure to visit the dev connect program web site.2010 Avaya Inc. All rights reserved.
24 Changes you need to understand! The New Avaya Learning CenterChanges you need to understand!What’s Changing?Effective October 31, will have a new look and feelWho’s Affected?SalesPartnersCustomersWhy Does It Matter?Cleaner and more intuitiveGuest Access to view product and solution trainingUser training materials availableLearning ResourcesOn Sales/Partner PortalNew Avaya Learning Center coming 31 OctoberEffective October 31, 2011 the Avaya Learning Center will have a new look and feel.For the past two years, Avaya Learning has undergone a top to bottom review and analysis of what's developed, how it's delivered, and how to continually improve. As a result of this extensive audit, many areas were targeted for improvement to help Avaya meet its growth and changing business needs. Avaya Learning streamlined content and courses, improved communications and awareness and enhanced curricula and certifications to make Avaya technical training offerings more accessible and relevant for business partners, end users and associates.At the heart of all of these initiatives is the Avaya Learning Center. It is the “engine” that drives Avaya's training. It is where business partners and customers find up-to-date information on credentials, certifications and courses.The existing Avaya Learning Center site has undergone an extensive analysis to determine next steps to accommodate business growth in the coming years. While the current site has been enhanced over the past decade to meet the learning community’s needs many times, it became clear that a new platform was needed to provide additional capabilities and functionalities while increasing overall effectiveness. The current platform demonstrated an inability to support Avaya’s channel centric competency. In addition, the analysis revealed that the current Avaya platform was not scalable or flexible enough to support the NES integration.After considerable review of top learning management systems available in the market, a new platform was selected. This new technology, leverages “out of the box” functionality; provides greater flexibility for administrators, managers and learners; and generates significant improvements to Avaya’s Partners. This new platform offers many features that are not available on the current site today and allows the appropriate functionality and flexibility for growth in the years to come.The new site will allow ‘guest access’ to view curriculum maps, credential program information and news items. This functionality is currently not available on the existing Avaya Learning site. User Training materials include Getting Started User guides and Self-paced tutorials will also be available.Existing tools….Learning Navigator, Training Proposal Tool and the Professional Credential Program site will continue on the new site. In addtion Partner Training Manager functionality will be enhanced to include a Manager Dashboard, Curriculum Mapping tool and batch enrollment functionality.Avaya puts great importance on training and learning programs to serve its business partners and customers. The current Avaya Learning Center site serves over 120,000 users. With the implementation of the new Avaya Learning Center all users will be able to effectively manage their learning needs.
25 Avaya Learning Commercial Price Offer (CPO) What’s New?Global pricing framework will be applied to Avaya Technical Training (excludes Sales and Design training)Instructor Led (ILT) – Virtual Instructor Led (vILT) – Web-based (WBT)Effective November 7, 2011Who’s Affected?Partners and CustomersWhy Does It Matter?Leverages a single Global Price list which eliminates complexity of different pricing country to countryBased upon competitive benchmarking of comparable offers in each market in each theatre.Learning ResourcesOn Sales/Partner PortalRevised Global Pricing for Technical TrainingRevised Global Pricing for Technical Training FAQsAs mentioned earlier over the past 2 years, Avaya Learning has undergone a top to bottom review and analysis of what's developed, how it's delivered, and how to continually improve. As a result of this extensive audit, many areas were targeted for improvement to help Avaya meet its growth and changing business needs.On November 7, 2011 Avaya Learning will introduce a new simplified global pricing structure for Avaya technical training delivered by Avaya Learning. The Commercial Pricing Offer does not apply to Avaya Sales and Design Training.Avaya Learning’s new Commercial Pricing Offer (CPO) for technical training leverages a single Global List Price with regional sensitivities ensuring every audience in every region gets competitive pricing on every Avaya Learning offering.Avaya Learning researched technical training prices on similar offerings from best in class companies and direct competitors. Benchmark market prices have been established for each theatre. This new frameworks eliminates the complexity of different pricing practices from country to country in existence today.25
26 New to IP Office - Training Requirements Course NameCourse NumberDelivery methodIP Office Sales – APSSSelling IP Office (APSS)2S00040WWeb-based 3 hrsSelling IP Office Assessment (APSS)ASC00121AENWeb-based1 hrAvaya is offering two methods to continue your learning; Virtual instructor Led via Web.Alive or In person Instructor led.IP Office Implement – ACISIP Office Hardware and Data ComponentsAVA00916WEN6 hrsIP Office Implementation WorkshopATC01225VENATC01225IENVirtual Instructor led or Instructor led5 daysACIS - Avaya IP Office Implementation Exam6401.1Pearson Vue Testing Center2 hrsEnhanced Support Requirement – Optional - ACSSIP Office Advanced Applications and TroubleshootingATI00484VENAT100484IENVirtual Instructor Led or Instructor LedACSS Small & Medium Enterprise Communications Exam3000.3Partner must have 2 individuals who are APSS authorized in each country where they sell IP Office. Training and assessments are available in French, German, Italian, SpanishPrices vary by geography and training delivery partnerVirtual Instructor led classes will not be available until January 2012Effective 11/7/1126
27 New – IP Office Video Training Currently Authorized Optional Training – Understand the latest releaseFor Partners currently APSS authorized, or planning to refresh their Sales and Implementation credential this course is recommended. There is no additional assessment required.Course NameCourse NumberDelivery methodAvaya IP Office Sales Delta R7.0 training1S000410Web-based0.5 hrsAvaya IP Office Technical Delta R7.0 training5S00001W2 hrsAvaya IP Office Sales Delta R 8.0 training1S00137OAvaya IP Office Technical Delta R 8.0 training4S00003WNew – IP Office Video TrainingFor Partners currently APSS authorized, and are interested in selling IP Office Video solutions, Avaya has introduced a new video sales course.Course NameCourse NumberDelivery methodIP Office Video Installation Class0S00153WWeb-based1 hrs
28 Additional Training IP Office Essential Edition Partners who traditionally sold PARTNER ® ACS and Norstar and would like to continue selling our – IP Office Essential must complete the following training:Course NameCourse NumberDelivery methodSelling IP Office2S00040WWeb-based3Selling IP Office Assessment (APSS)ASC00121AEN1 hrIP Office Essential Edition – PARTNER ® Version Installation**ATC01993WENSelf-pacedIP Office Essential Edition - Quick Mode Installation4S00001W2 hrsPartners are required to have 2 individuals with APSS Sales Authorization on IP Office in each country where they will be selling the product. This is the same course as the IP Office APSS (no PARTNER® specific version). Courses and assessments are available in French, Italian, Spanish, and German** Available for those individuals who will be implementing and maintaining the IP Office Essential Edition – PARTNER® Version in the NAR. Course is non-credentialed and is at Avaya University in the APSS SME Communication curriculum map under “to continue my training” sectionFor Partners currently APSS Authorized and would like additional training on IP Office Essential Edition – Norstar Version (Middle East/North Africa only)Course NameCourse NumberDelivery methodIP Office Essential Edition – Norstar VersionATC01973WENWeb-based2 hrs28
29 Selling IP Office – Training offered in language! Course NameCourse NumberDelivery methodSelling IP Office2S00040WWeb-based3 hrsSelling IP Office (Russian)*2S00041WSelling IP Office (Mandarin)*TBD - NEWSelling IP Office (Assessment)ASC00121AEN1 hrSelling IP Office (Assessment - Russian)2S00041OSelling IP Office (Assessment – Mandarin)*Mandarin and Russian will be available at the end of the calendar year.29
30 Selling IP Office Delta Training – Training offered in language! Course NameCourse NumberDelivery methodSelling IP Office - Update Release 8.0 (German)1S00141OWeb-based0.5 hrsSelling IP Office - Update Release 8.0 (French)1S00144OSelling IP Office - Update Release 8.0 (Italian)1S00142OSelling IP Office - Update Release 8.0 (Spanish)1S00143OSelling IP Office - Update Release 8.0 (Russian)*1S00145OSelling IP Office - Update Release 8.0 (Mandarin)*TBD - NEW*Mandarin and Russian will be available at the end of the calendar year.30
31 Selling IP Office R 7. 0 Delta Training – Training offered in language Selling IP Office R 7.0 Delta Training – Training offered in language! Available NOW!Course NameCourse NumberDelivery methodSelling IP Office - Update Release 70 (German)1S00042OWeb-based0.5 hrsSelling IP Office - Update Release 7.0 (French)1S00045OSelling IP Office - Update Release 7.0 (Italian)1S00043OSelling IP Office - Update Release 7.0 (Spanish)1S00044O31
32 Steps to achieve the SME Expert Badge 2 APSS2 Advanced Certifications held by 2 unique individuals *Credential Requirements:Service Assessment RequirementSME Expert Remote AssessmentSME Expert Designation Achieved!SME Expert Benefits!MarketingSME Expert LogoCurrent Analysis MembershipPartner Locator preferenceLead routing preference certain theatresFinancialMarketing Dev. FundsTechnicalRemote GSS Support for implementationsDirect access to the GSS Backbone for MaintenanceInput to product developmentVia (GRIP)* Could include: 2 ACSS OR 1 ACSS & 1 ACIS OR 1 ACSS & 1 PA-Implement OR 1 ACS and 1 PA-Implement
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