Language and Communications Understand what is involved with choosing the correct method

How do we communicate? Communication Method Sender Receiver e.g. people, computer systems e.g. people, computer systems e.g letter, memo, telephone call

What to think about when deciding what communication method to use Time Formality Expense Communication Tool Occasion Geography Impact Audience Convenience

Ways of communicating Verbal Types of Written Communication Expressive e.g. chatting, apologising Types of Communication Written e.g. letter, application form Expressive Smiling, frowning, hugging Visual Maps, Pictures, Drawings

Verbal communication Acronym that ensures success with this type of communication Types of verbal communications Chatting Enquiring Apologizing Delegating Directing Advising Informing Challenging Debating T Think before you speak A Analyse what is said before you respond L Listen to all aspects of the conversation K Kind words are free I Insults carry a price N Never seem distracted when somebody is talking G Give as much attention to the conversation as possible

Written Communication Application form Contract of employment CV Driving licence Formal Agenda for a meeting E-mail Birthday card Letters Informal

Visual Communication Drawings Maps Pictures Visual Communication Draft designs Graphs Charts Moving Images Static images