1. Communicating Effectively

2. Define Purpose Clearly identify what you need to communicate
Define sequence of information
Decide how much detail you need to provide

3. Identify Audience Determine who needs the communication
Check out how much the recipients already know
Decide whether to verbally communicate or use a written medium

4. Compose Message Gather relevant facts and organize them
Prepare a draft if the communication will be in written form
Prepare a list of important points if the communication will be verbal

5. Deliver Communication
Verbal
Face-to-face meeting
Telephone call
Conference call
Voice mail
Written
Memo
Letter

6. Follow-up Check if your message was clearly understood
If action was required by the recipients, determine whether they have responded
Evaluate if you communicated successfully and what you should do differently next time