2 ORAL COMMUNICATION Or verbal communication. Includes: MEETINGS INTEVIEWSPRESENTATIONSTELEPHONE CALLS
3 STRENGTHS OF ORAL COMMUNICATION Information passed quickly and directlyCheaper than preparing and copying a letter or reportInstant feedback
4 Can use non-verbal cues e. g Can use non-verbal cues e.g. body language, facial expressions, gestures and postureFlexibility – can change the message so people understandMost appropriate method when transmitting delicate information.
5 WEAKNESSES OF ORAL COMMUNICATION No record is available of what has been said.Distractions or interruptions can interfere with oral communicationStrong personalities and emotions may cause a barrier to oral communication e.g. if you don’t like someone you might not listen to them
6 Difficult to control, especially when there are large numbers involved. Number of participants can be limited e.g. a telephone conversation.
7 WRITTEN COMMUNICATION This method includes:LETTERSMEMOSREPORTSADVERTSJOB DESCRIPTIONS
8 STRENGTHS OF WRITTEN COMMUNICATION Permanent record available for future reference.Communication is more structured and consistent.Can study written communication at your own convenience.
9 Appropriate when lots of points need to be covered.
10 WEAKNESSES TO WRITTEN COMMUNICATION Takes longer to prepare and in some cases to send – letter to America will not arrive for a couple of weeks maybe.Inflexible – does not allow for immediate feedback or interaction.Cannot use non-verbal cues.Inaccessible for some e.g. dyslexics.