© Oliver Wyman Paperless Maintenance and Records Standardization October 2015 David A. Marcontell Vice President

11 © Oliver Wyman Oliver Wyman acquired TeamSAI and integrated the business into CAVOK, its aviation technical consulting and services practice ~150 Dedicated CAVOK employees located in DFW and ATL (Supported by +250 Oliver Wyman aviation consultants) +70% of CAVOK staff hold FAA certification/license +2,300 years of combined airline operations expertise The respected TeamSAI Global Fleet & MRO Market Forecast, and related betterinsight™ market intelligence data, remains available at

2 © Oliver Wyman 2 Industry challenges abound Historical dependency and expectations on paper records and “dirty finger prints” Heavy reliance on compliance systems not built for a paperless environment Multiple players (airlines, lessors, OEMs, MROs, distributors, etc.) with varying needs/budgets Lack of consistent standards for maintenance record keeping methods across multiple regulatory regimes and operating environments In 2014, IATA took up the charge with a vision of Paperless Aircraft Operations (PAO) –Flight Operations (PAO-FA) –Technical Operations (PAO-TO) –Ground Operations (PAO-GO)

3 © Oliver Wyman 3 Key Elements of IATA’s PAO-TO Commitment IATA has obtained Airline and OEM commitment to work towards a 2020 timeline for all newly manufactured aircraft and components to be delivered with paperless records Industry standard electronic templates -Non-incident statement -Airframe maintenance agreement -Engine maintenance agreement -LLP traceability template -ARL / AIR -IPC, RSPL e-Signature will be a critical process enabler to include: -ID relationship management scheme providing recognition of processes, records and sign- offs -Release certificates (e.g. FAA , EASA Form 1 with Spec2000 Ch16 specs) signed and transferred electronically Contact Chris Markou To Get Involved

4 © Oliver Wyman 4 Today’s Panel Gerald Frielinghaus, Head of Program Paperless Maintenance, Lufthansa Technik AG Jan Harmstorf, Strategic Account Manager, Vocollect Solutions, EMEA, Honeywell Paul Saunders, Solution Manager, Flatiron Solutions

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