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Sabre Airline Solutions

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Presentation on theme: "Sabre Airline Solutions"— Presentation transcript:

1 Sabre Airline Solutions
AGIFORS 2004 Presentation will share Sabre’s experience with working with a number of airline flight operation departments – majority of them in Asia-Pacific. We hope to highlight: Evolution of SOCs Challenges/Trends Sabre is seeing in this business – both business and technology Our view of the future SOC business model with primary focus in the areas of Integration Decision Support Sabre’s portfolio view of SOC solutions and how they fit in SIA’s environment

2 Sabre Holdings Businesses
Travelocity, the most popular online travel service; Sabre Travel Network, which offers products and solutions for travel agencies, and includes the world’s largest global distribution system (GDS); and Sabre Airline Solutions, the leading provider of decision-support tools, reservations systems and consulting services for airlines. I’ll tell you more about our businesses a little later, but first, I want to give you more information on Sabre Holdings …

3 Sabre Holdings Fast Facts
Industry leader in multiple travel channels Revenues of $2.05 billion in 2003 S&P 500 company NYSE:TSG Headquarters in Dallas/Fort Worth, Texas 6,200 employees in 45 countries Sabre Holdings is an industry leader in multiple travel channels. Our revenue was $2.05 billion in 2003. Our powerful presence as a market leader has earned us the recognition of being an S&P 500 company. Sabre Holdings stock (symbol: TSG) trades on the New York Stock Exchange. Our company is based in Southlake, Texas, on the northwest part of the Dallas/Fort Worth Metroplex. This is where half of our approximately 6,000 employees are based. Because travel is a global industry, Sabre Holdings has developed a strong presence throughout the world, with offices in 45 countries.

4 Sabre Airline Solutions
Airline Products and Services Provides a broad range of software solutions to airlines Reservations and Departure Control Supports critical airline functions — sales, distribution and daily operations Hosts 90 airlines Consulting Focused industry experts to help airlines achieve optimum results Sabre Airline Solutions Airline Reservations Flight Operations Business Process Management Sabre Airline Solutions is a leader in each of its business areas -- airline products and services, reservations and departure control, and consulting services. This business provides industry expertise and pacesetting tools that help customers increase revenue, streamline operations, improve workflow, and raise productivity. Airlines use the Sabre Airline Solutions portfolio of software solutions as decision-support tools to streamline and simplify operations. Sabre Airline Solutions manages the reservations and departure-control functions for 90 airlines worldwide. These systems maintain and store airlines’ schedules, fares and inventory on a central computer system for the purpose of creating reservations, as well as passenger check-in. The Sabre Airline Solutions consulting group uses in-depth airline operations experience and comprehensive industry knowledge to help airlines analyze their challenges and opportunities and help them achieve optimum results. Sabre Airline Solutions made great strides toward strengthening its presence in the Asia/Pacific region during 2003. Also, Sabre Airline Solutions was selected by Unisys to provide technology to the Transportation Security Administration. Our resource management systems technology is used to ensure that airports are staffed with the appropriate number of screeners at every security checkpoint. Cargo Management Solutions at the Airport Planning and Scheduling Maintenance and Engineering Dining and Cabin Services Crew Management Fares Management and Revenue Management Finance Systems

5 Evolution of System Operations Control
Future – Decision Support, Quantifiable Analysis Late 1990’s – Integration, Co-location SOC Early 1990’s – Automation, Graphical SOCs have evolved in pace with aviation growth and technology. Early 1980’s – Examples of manual control were flipper boards (LH), white-boards (BMI). Many airlines used host “green screens” (text displays) Early 1990’s – Advent of client-server and database technology led to development of Graphical tools (Gantt Charts, Spider Charts, etc.) on open non-hosted platforms. Very basic level of integration… Late 1990’s – Push towards co-locating various day-of-operations functions such as Maintenance, Crew, etc. led to increased levels of integration across different business functions. Future – With alliance growth and focus towards minimizing costs, SOCs will turn to Integrated Decision Support tools which enable airlines to measure quality of decisions made on the day-of-ops. Early 1980’s – Manual, Host-based, Isolated

6 Core Components Movement control
Monitor aircraft movement during operations to assist airline management during regular and irregular operations Flight planning & Dispatch Calculate, plan, and file with ATC flight route and altitudes based on aircraft performance, payload, and weather Load planning Plan cargo and passenger placement as dictated by weight and balance calculations to insure safety and legality Maintenance Control Manage maintenance activities based on latest flight movements Crew Management Track crew movements and ensure crew legalities Traditionally, primary components were: Flight planning - Calculate, plan, and file with ATC flight route and altitudes based on aircraft performance, payload, and weather Dispatch - Analyze factors affecting flight to insure safe operation and monitor flight progress from takeoff to landing Load planning - Plan cargo and passenger placement as dictated by weight and balance calculations to insure safety and legality Movement control - Monitor aircraft movement during operations to assist airline management during regular and irregular operations Over time, other components have been added as part of SOC: Maintenance Passenger/Ground Services Individually, each component provides value to an airline. Collectively, in an integrated environment, the value is enhanced significantly

7 Evolving SOC Business Model
Decision Support Ground Ops Aircraft Passenger Crew Pay Load Flight Planning Dispatch Flight Following ASD Weather Load Planning Crew Scheduling Movement Control Flight Info Slot Control Maintenance Control Aircraft Routing Internal FIDS Fleet Routing Crew Management Flight Scheduling Ground Operations Operational Engineering Marketing Maintenance and Engineering Public FIDS Airport Operations Airport Authority FAA RES International Customs Cargo Aircraft ATC Airport Command and Control DCS Weather Services

8 SOC Key Success Factors
Information support structure to allow SOC controllers to view needed data across organizational lines Decision support systems to evaluate complex operating options Accurate information and analysis Role of what-if simulations Communications capability to enable participants to work in collaboration and to transmit operating plans Facility to accommodate organization’s business processes and information technology Authority to make binding decisions

9 Benefits of Integration
01/29/97 Benefits of Integration SOC Data accuracy Communication exchanges Essential for SOC to function as single cohesive unit Provides coherent mechanism to manage data needs of SOC applications Better data accuracy and communication expediency for both internal and external information exchanges Establishes: processes for sharing and communicating data between SOC applications and the outside world processes to ensure availability of consistent data procedures for data maintenance procedures for data contingency considerations like media failure and/or data corruption Utilization of decision support solutions to more effectively manage operations during both normal and irregular conditions Coherent mechanism to manage data Single cohesive unit 17

10 Decision Support

11 Decision Support

12 Decision Support

13 Integrated Operations Portfolio
AirOps Ground Manager AirOps Dispatch Manager AirOps Reaccommodation Manager Load AirOps Decision Manager Payload, Fuel Data Schedule Change, Planned Times, Crew Names Schedule Data Flight Plan, Weather Data AirCrews Revised Aircraft Routing, Flight Scheduling Schedule Data, Availability Crew Names AirOps Movement Manager Flight Schedule Slot Management Maintenance and Engineering Departure Control System ACARS Reservations Grnd Mgr Tool to coordinate airport activities with operations Provide the operations controllers with a “view” of the latest activities on the ground Provide integrated alerts between operations and airports Reaccom Mgr Develop alternate itineraries for passengers impacted due to schedule disruptions Optimally re-accommodate passengers that have been displaced due to flight cancellations Inform passengers of itinerary change

14 Flight Operations and Crew Product Direction
Flight Operations and Crew are major segments in the Sabre Airline Solutions portfolio Our long-term commitment is demonstrated by our greater than $10 Million Flight Operations and Crew multi-year investment plan Investment includes: Seamless integration of core products Single data entry Common look and feel Enhancements outlined by our focus groups Operations and Crew Recovery

15 Summary The future of airline operations will be centered around:
Full integration of the core elements and access to surround components to maintain better control of the daily operations Efficient decision support systems that have been designed to assist airline controllers in making effective decisions both under normal operating conditions, and in the event of off schedule operations

16 AGIFORS 2003 COME SEE US IN Room 1426

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