1. Preparing for the unexpected AOG
Lee McConnellogue - Director Flybe Aviation Services
14th October 2015

2. AOG the MRO’s perspective
As an MRO the “unexpected AOG” is often at a location not supported by an in house solution resulting in teams being deployed to recover the aircraft.
As an MRO you will cover multiple customers and multiple types, presenting a challenge for all aspects of the maintenance team; in the case of FAS 17 aircraft-engine combinations across 72 airlines in 5 continents.
The MRO must constantly evaluate the market demand, be it customer refleeting, entry into service types or next generation aircraft advancements.
In all cases the imperative is to return the aircraft safely back to revenue service with the shortest out of service time, minimising reputational, operational and financial impact to your customer.
This level of variation and risk dictates that the MRO must have a robust yet agile solution built on good People, enabling Process and innovative support Platforms
PEOPLE
PLATFORM
PROCESS
© Flybe 2014
Company Confidential & Proprietary

3. Recruit and develop the best people
Team
Structure
Qualification mix
Skill set
Bespoke or Pool
On call
Training
New Types
Procedures
NAA
Company
Human Factors
Commercial
Engagement
Business updates
Management contact
Market intelligence
Well being
Working time directive
Fatigue management
Inoculations
Performance management
Recruit and develop the best people
© Flybe 2014
Company Confidential & Proprietary

4. Processes designed to enable
Contact
Who is the customer POC?
Who is the engineers POC?
NAA Notification
Are you exporting your approval?
Support
On Site Liaison
Logistic Ordering
Logistics Transport
Engineering Services
Deployment
Visa
Flights
HOTAC
Airfield access
Status updates
How often?
What format?
What audience?
Processes designed to enable
© Flybe 2014
Company Confidential & Proprietary

5. Flybe Aviation Services
Platform
Tech
Cameras
Borescope
Diagnostic Equipment
Limited NDT
Communication
Smart Phones
Lap tops / Tablets
Smart Glasses
Lone Working sensors
Tooling
Go Kits
High usage kits
Structural /B2 kits
Tool Control (RFID)
Portable Hangars
ERP
Logistics Ordering
Tech Data Access
Maintenance recording and reporting
Innovative Platforms
© Flybe 2015
Flybe Aviation Services

6. Flybe Aviation Services Ltd
New Walker Hangar
Exeter International Airport
Devon
EX5 2BG
AOG Contact