1. Succeeding with Entry into Service MRO Europe October Phil Wardlaw, Vice President Engineering Services Virgin Atlantic Airways

2. The impact of new technology
Monitoring systems
Focus/core dedicated teams (Part 145 & Part M)
Extended maintenance intervals
OEM operational collaboration
Modifications
Training

3. MRO & OEM support Compliance data MPD accuracy & detail
MRO & OEM airline operational understanding
In-service on-site support
MRO & OEM detailed service propositions prior to EIS
Mods in a timely fashion

4. Insource v outsource Clearer Total Cost of Ownership modelling
Preferred Contractor
Preferred Supplier
Contract-out
Buy-in
In-house
Clearer Total Cost of Ownership modelling
Advantages of scale
Core competence
‘Risk’

5. Entry Into Service Planning (critical success factors)
The right people: skills & teamwork
Rigorous Planning – ‘a Goal without a Plan is just a Wish’
Fully aligned divisions:
Engage early
Work with them & tap into their experience
Know the regulations and limits
The Suppliers
The Airframe & Engine OEMs
The Regulator(s)
The Operator
Relationship
Understand their role & importance
Feeling part of the bigger picture
Communicate your intent clearly to
them and what this new fleet means
to your business (provide some
business context)
Open and honest relationship is key
Constructive & Timely Information Exchange (no surprises !)
Delivery alignment to commercial launch
(maintain focus, never compromising safety)

6. Entry Into Service Planning
Engineering & Maintenance is just one important link in the full operating chain
It all needs to come together, at the same time
Flight Operations
Typical E&M Services
Qualified
Engineers
& Facilities
Cabin Services
Component
Solution
Airport Operations
Common Goal
Engine Solution
Ground Handling & Aircraft Servicing
leveraging all
technology opportunities
Continued Airworthiness
Technical
Operations
Cargo Operations