Pacific Northwest Chapter Meeting SPS Presents: “Lync-ing” your Avaya environment

Multi-vendor Systems Integrator Global Solution Focus Improve Productivity Lower Costs Manage Risk Delight Clients Unified Communications & Collaboration Multi-vendor Integration Video Conferencing & Telepresence Session Management applications Contact Center Plus related applications Managed Services and Cloud Tactical Staff Augmentation Cloud offers for voice and Video solutions Global presence and scalability

History Over 24 years of profitable growth Stable management team Highly skilled employee base Established partnerships Commercial & public long-standing customers Court Square Capital Partners – 2011 Accelerate growth curve System & process alignment Continued investments Significant repeat revenue Service reliability SPS is proud to be repeatedly ranked (past 7 years) in the top 250 of the Solution Provider 500 (formerly VAR 500). The SP 500 is a listing of the largest information technology solution providers, integrators and service companies in North America. The 2013 Ranking is 102.

History Comprehensive Offers Consulting and Cloud Geographic Reach 2012 2011 2010 2009 Jones Communications Providea Conferencing 700+ Team Members 400+ Technical Resources 30+ states Imagine Technologies Spenser Communications Consultedge 2008 DigiVoice 2007 PhonExtra 2006 2005 GEE! Communications 1988 SLIDE NOTES: SPS’ aggressive growth is attributed to new client development, sustained value-add relationships with existing clients, growth through acquisition and international partnerships. SPS supports 19 physical locations and team members in 30 states. Each team member, regardless of location, is seamlessly connected to SPS collaborative tools, network resources and mobility solutions to best serve our customers. SPS consistently reinvests in the business to expand our solutions and offers to help you achieve your business goals. Examples include our expanded service and consulting offers, our certifications and specialized teams (that we will cover in future slides). Comprehensive Offers Consulting and Cloud Geographic Reach Solution Focus Technical Competency Repeatable Processes

27 offices in the US, plus Global Reach SLIDE NOTES To support multi-nationals, SPS is a founding partner of the Intelligent Communications Alliance (ICA). The Alliance provides a consistent global approach to pricing, design, installation and support of Avaya and Avaya DevConnect Partner solutions. Alliance founding members serve over 9000 customers across more than 60 countries. As a specialized systems integrator, the Alliance holds over >400 Avaya certifications with expertise in IP telephony, contact center, messaging and unified communications. The Intelligent Communications Alliance provides a single point of contact for: Global technology and service framework contracts Global technology and service pricing agreements Local billing, currency, language and technology capability Consistent design, project management, implementation and support capability Consistent account management and development Headquarters: USA Founded: 1988 Employees: 650+ Clients in 50 states and 22 countries Headquarters: UK Founded: 1969 Employees: 270 Clients in 41 Countries Headquarters: Singapore Founded: 1988 Employees: 250 Clients across Asia Pacific

Key Market Drivers Systems Integration BYOD (Bring Your Own Device) Mobility Desktop Video Ease of use

Integration of Avaya and Microsoft…. Avaya Corporate Presentation Avaya Corporate Presentation Integration of Avaya and Microsoft…. Click-to-Communicate – OCS, Lync, Smart Tags Click to Call, Click to Conference, Click to Video Presence Integration and Federation Voice Messaging – TUIs, GUIs, VUIs and MWI Outlook, Internet Explorer, Exchange, PDA, Voice Rec, Speech to Text Audio / Web Conferencing Scheduling in Outlook*, Integration into Live Meeting “Video as an extension of a Phone Call” – Room and Personal With CAC, Bandwidth Management, Coverage Paths Mobility – Single Number, Single Mailbox, Corporate Directory, VIP List, Simul-Ring, Graphical Mobile Client 7 7 © 2004 Avaya © 2004 Avaya 7 7

Avaya integrated with Microsoft OCS Office Communicator client, Avaya Communications infrastructure Click to Call from Buddy list, web phone numbers, Smart Tags, email header & body Mid Call Control Toast pop up on incoming call (Answer, Divert Call) Aggregated IM and Phone Presence Company dial plan and E.164 numbers supported Utilize OCS Sign in Client Side API integration Requires OCS 2007 R2 Standard CAL only Supported on: Avaya Aura CM 5.2+ CS1000 (Phone Mode) using ACE 2.3.2 OCS 2007, Enterprise and BPOS (Cloud) When user is logged into to workstation and Communicator, authenticated to ACE AIE Services is done in the background No User intervention required.. Click to Call from Buddy list, web phone numbers, Smart Tags, email header & body Mid Call Control Toast pop up on incoming call (Answer, Divert Call) Teleworking Detection Computer and Phone Modes supported Avaya UC Desktop Engine supporting G.711, 722, 729 codecs delivers PC calls through the Avaya infrastructure Aggregated IM and Phone Presence Company dial plan and E.164 numbers supported Utilize OCS Sign in Client Side API integration Requires OCS 2007 R2 Standard CAL only No Microsoft Voice devices or licenses required Supported on: Avaya Aura CM 5.2 CS1000 (Phone Mode) using ACE 2.3.2 OCS 2007, Enterprise and BPOS (Cloud) 8

Avaya integrated with Lync 2010 Preserves user experience Click-to-call, telephony/video presence, multi-call handling Choice of Calling Modes Escalate from IM to Avaya voice / video call Lync sign-in, simple install Mid Call Control (Release, Hold and Retrieve, DTMF, Transfer and Conference) Client-side integration No Lync voice licenses or devices Uses Lync Client SDK Multi-platform support On-premise & Office 365 options Avaya Aura® CM CS 1000 (with ACE 6.2 FP1) CS 1000 with Collaboration Package New IP Office (phone) New Extends to Microsoft stack Click to Call from Office, Outlook, and IE 9

Desktop Experience - Lync Integration Click to Call from Outlook Click to Call from Internet Explorer Call presented in Lync conversation window Click to Join or Host Conference from Outlook Click to Call from Office Suite

Avaya integrated with Lync 2013 (ACA 6.3 Dec 2013) Start Voice call Improved Lync Presence Avaya Publishes busy - In A Call Status Additional Contact numbers Avaya Settings Mode Selection Deskphone Computer Other Phones Call Forward Indicator NEW Message Waiting Indicator NEW Share My Bridge (Any Bridge) NEW

Avaya integrated with Lync 2013 (ACA 6.3 Dec 2013) Message Waiting SIP client Video SRTP Citrix VDI Voice “Look Ma, no VPN” 4/25/2017

Avaya Aura® Suite Licensing Mix & Match per user across the enterprise Optional Video Room connectivity Optional a-la-carte Conferencing or Scopia (/port) Collaboration Suite Mobility Suite Avaya Aura CM, SM, SMGR Presence Flare for PC CM Messaging MS Lync Plug in ACA w/ Video ACE ACE 6.2 One-X Mobile/ SIP/iOS/CES for iPad Voice Avaya SBCE Avaya Aura Conferencing (Audio/Web/Video) Scopia /user * Desktop & Mobile Optional a-la-carte Conferencing or Scopia (/port) Avaya SBCE EC500 Avaya Aura Messaging Foundation Suite Avaya Aura CM,SM, SMGR Presence Flare for PC Voice CM Messaging MS Lync Plug in ACA w/ Video ACE ACE 6.2 Flare for iPad Voice/Web/Video One-X Mobile/ SIP/iOS/CES EC500 With the new Suites, we provide you with a better value at the base or Foundation level, a base solution that offers full survivability options, complete desktop access for Lync integration and Flare users, essential but with a big business plus. The enterprise that needs to add mobile collaboration will easily recognize the value in the Mobility Suite, a solution that combines all of the security and access options any mobile user will require. Addressing the market demands that communications has to involved mobile users, has to accept personal devices but still has to provide enterprise level security. And finally the power user, the enterprise user that wants full video and audio collaboration will find their solution in the Collaboration Suite. With Avaya Conferencing 7 and Scopia desktop and mobile clients this user will quickly understand how making video accessible and easier to use enhances the business value of enterprise wide video collaboration. But any flexible solution must address that each enterprise will have users with different needs, Foundation up to Collaboration. The new Avaya Aura Suite Licensing directly responds to this need by making the choices selectable on a per user basis, each corporate environment can add as many Essential users, Mobility users and Collaboration users they require, flexibility in addressing each enterprise, offering the best combination of features to meet their company goals. one-X Communicator w/Video one-X Communicator w/Video Avaya Aura CM, SM, SMGR Avaya Aura Presence one-X Communicator w/Video ACE Flare for PC ACE 6.2 CM Messaging MS Lync Plug in ACA w/ Video * per-user Scopia ships FQ3

Click to call, Escalated to AAC7 Web AAC7 will stream Video for the Active speaker Avaya Aura Conferencing 7

Avaya Lync Cascading Media Servers Aura Conferencing 7 Avaya Lync Cascading Media Servers Media Server A (HOST) (New York) H323 AAC 7.0 CM Web or Flare on Windows Lync User Avaya Aura Session Manager Optimization of media streams over WAN with local cascading SIP SIP RTP/RTCP WAN RTP/RTCP (London) (Sydney) Cascading Media Server B H323 Cascading Media Server C H323 One X SIP User Lync User Lync User Flare on iPad User

Mobility and Collaboration are Changing Market Trends 48% of Enterprises Deployed VC Rooms Only 28% Used 60% UC growth rate driven by personal/ mobile video 40% employees spend >20% of time away from desk 80% Fortune 100 deploying iPhones/iPads Let’s start out with some important trends. The Enterprise world is changing! No longer is the status quo acceptable for businesses to compete effectively. Gartner says: “Mobile computing is forcing the biggest change to the way people live since the automobile. And, like the automotive revolution, there are many secondary impacts. It changes where people can work. It changes how they spend their day. Mass adoption forces new infrastructure. And, It spawns new businesses. Bottom line: it threatens the status quo.” As you can see by these statistics, users are moving away from conducting business solely in the office. More and more business today is being conducted by a workforce that is not stationary. Users interact with different tools based on their locations and collaboration needs. The increased productivity demands on workers, reduced budgets, while maintaining an acceptable work life balance are forcing workers to conduct business in multimodal ways based on where they are at the time. Full collaboration now includes: audio, content share and video with a seamless user experience on multiple devices. Today there is a driving need for high quality, Low cost enterprise video collaboration that is intuitive and works across mobile, PC, tablet, and room systems This presents a great opportunity to integrate video into the enterprise, and to verticals, as new applications for these INTELLENGENT devices are popping up everyday. -- Click -- Mobile Collaboration BYOD Up to 40% of employees spend >20% of time far from desk – Gartner Over 80% of Fortune 100 deploying iPhones and iPads – Network World 72% of organizations permitting employee-owned devices – Aberdeen Mobility budgets are rising. Overall average growth is 16% for 2013 Video/Room 48% of enterprises have deployed video room communications. However on average, only 28% of employees using. – Gartner Over 71% of enterprises expect to integrate desktop/mobile video with rooms - Nemertes Expect 60% video growth rate in UC deployments by 2016 driven by personal and mobile video – Gartner Control of network bandwidth is a key part of selling more pervasive use of video – Gartner Let’s summarize the business challenge: Room systems have great quality but can be difficult to use without support PC’s and Devices offer video collaboration that is easier to use, but the quality isn’t the same and the net result is the same – makes collaboration difficult Now compound that by the fact that people are using more devices to connect Conclusion Over of enterprises expect to integrate desktop/mobile video with rooms 71% 2010 Avaya Inc. All rights reserved.

Unified Communications for Video Conferencing Polycom Avaya/RAD EX90 Lync Group 300 iPhone iPad LifeSize Voice Unified Communications for Video Conferencing Enables Mobility Connects Disparate Video systems Converts Proprietary Video Systems (MSFT) Connects Room & Desktop Video Supports the Enterprise Desktop Video Trend

Click to Video - Disparate Room systems and clients Room Video System H323 Device Avaya Aura® CM 6.2 Avaya Aura® Session Manager TDM Device Lync 2010 Microsoft Desk Phone, Other Phone and Computer Mode Avaya Aura CM (H323) Avaya Client Apps Desktop Communications Enablement (Outlook, Office, Web Browser) Add-in Avaya Microsoft Lync Integration Avaya one-X® (H323)

Click to Video, Escalated to Multipoint Actual 5 party conference call on Radvision Elite with users from: Lync Click to Call Integration (PIP) One X Communicator Scopia Desktop client Radvision XT 5000 Polycom HDX 7000

Rad client (Scopia) - So easy, (my) Mom can do it Mom installed and launched Scopia from an email invite Scopia video call was running in about 5 minutes Mom is far from a PC Savvy user Net new install was done with no local help Mom claimed it was so easy, “Even a VP can do it”

SPS Advantages 181 Video Specialists Who know multi-vendor video Solutions to include premise based, hybrid & true cloud Hosted Equipment and Data connections 24 X 7 Support for Total Solution Specialized 24X7 Video NOC For Every Customer - 5 minute Rule! Multivendor Video Certifications Pre & Post Sale

Success Stories Immersive Telepresence Desktop Video Conferencing SPS is deploying the first Immersive RADVISION Desktop Video Conferencing Thousands of customers Infrastructure – MCU & Gatekeeper HD Conference Rooms with Control systems SPS has deployed 10,000+ Video rooms (and counting) International Deployments

Actual Deployments

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