© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Basic Teaching Skills for Career Education Instructors Chapter 19 Teams at Work

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Critical Concept Achieving the goal of quality education in any institution cannot be the handiwork of just one educator…it takes a village.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Desired Performance Goals Define the concepts of teamwork and team motivation. List the 10 qualities team members are looking for in their work environment. Explain the qualities required of a dynamic leader. Identify the 6 key steps in team building. List the 10 elements required in building team essentials.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Master Educator Aligns with the overall mission and purpose of the institution. Adapts to needed change to ensure that institution’s mission is achieved. Communicates effectively to ensure collaboration among all members of the institution’s team.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Teams Defined Teams: A group of interdependent individuals who have complementary skills and are committed to a shared meaningful purpose.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Teamwork Work done by several associates with each doing a part but all subordinating personal prominence to the efficiency of the whole.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Team Motivation Industrial psychologists have determined that human behavior is greatly driven or motivated by sustenance, safety, security, belonging, recognition, and a sense of growth and achievement. Building a team member’s self-esteem is a critical part of facilitating self-motivation for each team member.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Top 10 Team Member Desires Efficient, supportive leadership Clear purpose or mission Spirit of fellowship and cooperation Balanced participation and contribution Open communication (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Top 10 Team Member Desires Results Challenge Responsibility Recognition Growth

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Leadership Be a role model. Create trust. Encourage creativity. Be a change master. Model superior customer service. Recognize performance.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Mission Statement One or two sentences Clear and concise Says who you are and what you do Considered a public relations statement

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Spirit of Fellowship Team members need to like each other. Sense of loyalty and fellowship. Direct and open communication. Enjoy off-site activities. Conflicts should be managed. Reframe perspective. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Spirit of Fellowship Design off-site activities for team play and camaraderie.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Balanced Participation and Contribution Inspired confidence contributes to achieving the desired end. Inclusion and empowerment Leaders highlight experience, talent, and accomplishments. Team members should be involved in decision making.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Open Communication Active listening Effective responding Rapport building Using appropriate business language Negotiating Consensus building Open, friendly, positive communication is critical

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Team Needs Challenge Responsibility (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Team Needs Recognition Growth

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Team-Building Process The concept of team building has evolved over the past 50 years to include establishing harmony among employees and building relationships, as well as emphasis on accomplishing tasks and achieving goals and outcomes. There are 6 levels involved in team building.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Determining the Need Teams in Trouble Checklist What does the team think?

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Gaining the Team’s Buy-In Use the transfer technique. Explain advantages. Identify penalties. Establish ground rules. Explain relevant issues in advance.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Take the Team’s Temperature Questionnaires Interviews Small group discussions

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Building Team Essentials Choose an inspiring theme. Promote participation. Change the place. Mix it up. Reflect, process, discuss. (continues)

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Building Team Essentials Identify the plan. Make history. Include outside partners. Make it personal. Recognize contributors.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Implementing the Plan Document results. Distribute follow-up reports. Maintain momentum. Establish cooperative relationships. Coach as needed.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Evaluating Results Obtain feedback from team members. Checkpoint in 30 days. Follow up every 30 to 90 days. Bring challenges to the table. Evaluation should be collaborative.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Think Like Geese

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Think Like Geese—Facts & Findings Uplift Drag and resistance Shared leadership Encouragement Team support

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Wrapping It Up Dynamic leader needed to ensure motivation is sustained. Members need to feel challenged, respected, responsible, and have a sense of fellowship and growth. Adaptability to change is essential. Lines of communication must be kept open.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. In Retrospect Define the concept of teamwork. List 10 qualities team members are looking for in the work environment. Explain the qualities required of a dynamic leader. Identify 6 key steps in team building. List the 10 elements required in building team essentials.

© Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Congratulations! You have completed nineteen units of study toward completion of your instructor training program.