1. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Chapter 8 Quality Teamwork 1 Dr. Mahnmood AsadMGT433 University of Bahrain College of Business Administration MGT 433 Total Quality Management

2. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Outline Explain the importance of teams in a quality environment Identify the different types of teams Explain some of the factors associated with the successful use of teams Give examples of effective teams in action Relate the use of quality-focused teams to organizational behavior theories 2 Dr. Mahnmood AsadMGT433

3. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Teams Team - a small number of people with complementary skills who are committed to a common purpose, set of performance goals, and approach for which they hold themselves mutually accountable 3 Dr. Mahnmood AsadMGT433

4. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Types of Teams Leadership teams Problem solving teams (departmental or cross- functional) Natural work teams Self managed teams Virtual teams Project teams 4 Dr. Mahnmood AsadMGT433

5. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Leadership Teams Steering committees Quality councils Executive leadership teams 5 Dr. Mahnmood AsadMGT433

6. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Problem-Solving Teams Corrective action teams Quality circles – Typically composed of workers at lower levels of the organization 6 Dr. Mahnmood AsadMGT433

7. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Natural Work Teams Organized to perform a complete unit of work Extensive cross-training and sharing of responsibilities 7 Dr. Mahnmood AsadMGT433

8. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Self-Managed Teams Also known as self-directed teams or autonomous work groups Have broad responsibilities, including the responsibility to manage themselves Generally more productive than conventional teams 8 Dr. Mahnmood AsadMGT433

9. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Virtual Teams Groups of people who work closely together despite being geographically separated Use technology to share information Importance because of globalization, knowledge work, and need for diverse skills 9 Dr. Mahnmood AsadMGT433

10. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Six Sigma Project Teams Champions – senior managers who promote Six Sigma Master Black Belts – highly trained experts responsible for strategy, training, mentoring, deployment, and results. Black Belts – Experts who perform technical analyses Green Belts – functional employees trained in introductory Six Sigma tools Team Members – Employees who support specific projects 10 Dr. Mahnmood AsadMGT433

11. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Cross-Functional Teamwork Common in leadership teams, virtual teams, and project teams Useful for process improvement and for implementing large-scale organizational changes 11 Dr. Mahnmood AsadMGT433

12. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Team Effectiveness Criteria Teams must achieve their goals Teams should make progress quickly Teams must maintain or increase their strength as units Teams must preserve or strengthen their relationships with the rest of the organization 12 Dr. Mahnmood AsadMGT433

13. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ingredients for Successful Teams (1 of 2 ) Clarity in team goals Improvement plan Clearly defined roles Clear communication Beneficial team behaviors 13 Dr. Mahnmood AsadMGT433

14. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Ingredients for Successful Teams (2 of 2) Well-defined decision procedures Balanced participation Established ground rules Awareness of group process Use of scientific approach 14 Dr. Mahnmood AsadMGT433

15. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Reasons for Team Participation Have a say in decisions that affect work Enhance promotion or job opportunities Learn more information Enhance feeling of accomplishment Address personal agendas Want to genuinely help the organization Enjoy recognition and rewards associated with team activity Be in a comfortable social environment 15 Dr. Mahnmood AsadMGT433

16. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Team Processes Problem Selection Problem Diagnosis Work Allocation Communication Coordination Organizational Support 16 Dr. Mahnmood AsadMGT433

17. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Boeing A&T Team Development Process 17 Dr. Mahnmood AsadMGT433

18. © 2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Teams and Organizational Behavior Theories Sociotechnical systems approach Organizational development (OD) Homogeneous and heterogeneous groups Cultural values and support/resistance Diversity 18 Dr. Mahnmood AsadMGT433