1. LECTURE 4 WORKING WITH OTHERS

2. Definition Working with others : is the ability to effectively interact, cooperate, collaborate and manage conflicts with other people in order to complete tasks and achieve shared goals. This includes working with one other person, or working in small or large groups of people. the knowledge and skills needed to effectively interact with other people on a one-to-one basis and in groups, including working as part of a team, in performing work-related tasks.

3. Effectively working with others Effectively working with others in the workplace involves understanding and working within the group’s culture, rules and values; joint planning and decision-making; negotiating and compromising; expressing one’s opinions and ideas and respecting those of others, including people of differing backgrounds; and being flexible in terms of roles including knowing when to take a leadership role and knowing when to seek a team approach."

4. Competencies of Working With Others Influencing Others  Motivate others to achieve desired outcomes by directing, coaching, and delegating as the situation requires  Recognize the importance of building professional relationships  Develop networks of contacts and colleagues  Establish rapport with key players  Empower others by delegating power and responsibility and hold them accountable  Gain cooperation and commitment from others

5. Competencies of Working With Others Looking out for Others  Recognize the needs and abilities of others, particularly subordinates  Ensure fair and equitable treatment  Provide opportunities for professional development  Recognize and reward performance  Support and assist others in professional and personal situations

6. Competencies of Working With Others Respect for Others and Diversity Management  Understand and support the commitment to respect for every individual in the workplace  Recognize and promote the value of diversity  Foster an environment that supports diverse individuals and perspectives, fairness, dignity, compassion, and creativity in the workplace

7. Competencies of Working With Others Effective Communication  Learn to express facts and ideas succinctly and logically  Be an active and supportive listener  Encourage open exchange of ideas  Communicate face-to-face when possible  Write clearly and concisely  Speak effectively before an audience  Distinguish between personal and official communication situations and act accordingly

8. Competencies of Working With Others Group Dynamics  Build commitment, pride, team spirit, and strong relationships  Recognize and contribute to group efforts  Foster group identity and cooperation  Motivate and guide others toward goal accomplishment  Consider and respond to others’ needs and capabilities

9. Competencies of Working With Others Leadership Theory  Study and understand different leadership theories and styles  Work with subordinates to develop their leadership knowledge and skills  Adapt leadership approaches to meet varying situations including crises

10. Competencies of Working With Others Mentoring  Assist others in their development by sharing your experience and knowledge  Provide feedback to others on their leadership and career development  Help others identify professional goals, strengths, and areas for improvement

11. Building Relationships Building relationships requires:  Respect  Self esteem  Team building

12. Ways to Build Relationship Be thoughtful and considerate Empathise Speak carefully Sense of humour Friendly Help others Listen

13. Conflicts A conflict is a strong disagreement. The main causes of conflicts include:  Misunderstanding  Due to different opinions, prejudice etc. Steps in conflict resolution :  Define problem  Suggest possible solutions  Evaluate possible solutions  Given in to a compromise  Get another point of view  Ask another person to decide (mediate)

14. Teams & Groups Group  Two or more people who interact with each other to accomplish certain goals or meet certain needs. Team  A group whose members work intensely with each other to achieve a specific, common goal or objective.  All teams are groups but not all groups are teams.  Teams often are difficult to form.  It takes time for members to learn how to work together.

15. Groups’ and Teams’ Contributions to Organizational Effectiveness

16. The Types of Groups and Teams in Organizations

17. Sources and Consequences of Group Cohesiveness

18. Managing Groups and Teams for High Performance Motivating group members to achieve organizational goals:  Members should benefit when the group performs well— rewards can be monetary or in other forms such as special recognition.  Individual compensation is a combination of both individual and group performance.  Make additional resources (beyond compensation) such as choice assignments available to high-performance groups.