COMMUNICATION SKILLS Introduction to Business & Marketing February 21, 2012
Defining Communication
Communication Process of exchanging messages between a sender and receiver
Communication Skills Used to send and receive messages Includes listening, reading, speaking, and writing Effective communication is vital in every aspect of business!
Communication Process
Elements of Communication Barriers M ESSAG E F EEDBAC K Barriers Sender Receiver Channel Message Barriers Feedback
Channels a.k.a. “media” avenues through which messages are delivered
Communication Media in Business Face-to-face (meetings, presentations) Written Memos Telephone Fax Instant Message Video Conferencing
How are they different? Capacity how much content they can carry Speed Cost Accuracy / Quality of the Message Need for feedback Which communication channel you use will depend on the importance of these factors…
Message The information the sender wants to communicate Avoid nonstandard language (slang) to ensure that your message is understood
Barriers Obstacles that interfere with the interpretation of a message
Verbal Barriers Vague or unclear language Foreign languages Different dialect Soda, pop, soda pop, or Coke? Jargon vs. Layman’s terms
Physical Barriers Geographic location Visual distractions Noise
Feedback Receiver’s response to a message Examples… asking questions to clarify the message acknowledging having received / understood message
Why is this important? Studies have shown that 70% of our waking hours are spent communicating! Most jobs, especially in business or marketing, require good communication skills for success.
Communication Media Group Project! You will be assigned to a group. Each group will be assigned a communication channel / medium. Create a poster about your channel that includes the following: Pictures / Visuals When this channel would be used instead of others Potential barriers of communication Etiquette – 3 DOs and 3 DON’Ts when communicating this way