1. Business Communication

2. Agenda-December 1-2 Learning goals
Factors influencing choice of appropriate media
Vocabulary
Barriers to effective communication
Points to think about
Introduction to communication
Reducing communication barriers
Why is effective communication Important?
Practice and application
Formal communication network
Communication methods-the media used in communicating
Read page and fallout the chart
Summarize page 230 into your notes
Page 237 cast study 1

3. Learning goals Understand what is meant by effective communication
Appreciate the importance of feedback, choice of medium and clarity of message in achieving effective communication
Analyze the advantages and disadvantages of the different communication methods of media
Evaluate their application in different situation

4. Vocabulary Effective communication Communication media
Information overload
Communication barriers
Formal communication network
Informal communication

5. Point to think about:
Why is it important that there should be effective communication within a business?
Why is it also important for a business to communicate ‘externally’?
Do you think electronic means of communication are always the best ones to use?

6. Introduction
Effective communication: the exchange of information between people or groups, with feedback
Communication is effective only if the message has been received and understood by the receiver, and the sender knows that it has been understood.

7. Why is effective communication Important?
Staff motivation
Number and quality of ideas generated by the staff
Speed of response to market changes
Reduces the risk of errors
Effective coordination between departments

8. Communication methods-the media used in communicating
Communication media: the method used to communicate a message
Oral communication: one to one conversation, interviews, appraisal session, group meetings or team briefings
Written communication: such as letters, ,memos, notices on boards, reports, minutes of meetings and diagrams for technical matters.
Electronic media: such as video conferencing, mobile telephones, fax messages and s. Electronic media can lead to information overload.
Visual communication: such as diagrams, pictures, charts and pages of commuter images

9. Summarize page 230 into your notes
Method
Strength
Weakness
Oral
Written
Visual
Electronic

10. Factors influencing choice of appropriate media
Importance of the message
If any advantages can be gained from consulting with staff
Cost of communication
Speed
Quantity of data to be communicated
How many communication medians need to be used to ensure the message was received
Size and geographical spread of the business

11. Barriers to effective communication
Communication barrier: reasons why communication fails
Failure in one of the stages of the communication process
Poor attitudes of either the sender or the receiver
Physical reasons

12. 1. Failure in one of the stages of the communication process
Medium chosen is inappropriate
Long message and the receiver forgot part of it
Misleading or an incomplete message
Technical language or jargon
Too much information
Channel of communication is too long

13. 2. Poor attitude of either the sender or the receiver
The sender is not trusted
Unmotivated or alienated workers
Intermediaries used to communicate may not pass the message or pass it correctly
The receiver has a poor opinion or perception of the receiver that no effort is made to ensure clarity of the message

14. 3. Physical Reasons Too noisy
Geographical distance might affect some communication such as interpersonal

15. Reducing communication barriers
Ensure the message is clear and precise but contain enough details to get the idea across
Keep the communication channels as shot as possible
Make sure the communication channels are clear to all involved
Ensure that there is feedback to the communication process so that problems can be addressed quickly
Establish trust between senders and receivers
Ensure that physical conditions are appropriate

16. Formal communication network
Formal communication networks: the official communication channels and routes used within an organization
Chain network
Vertical network
Wheel network
The circle
Integrated or connected network

17. Read page 232 -234 and fallout the chart
Communication network
Description
Be use for this style
Chain network
Vertical network
Wheel network
The circle
integrated

18. Practice and application
Page 233 question 13.3

19. Page 237 cast study 1