Telecommunications and the Government of Ontario Marty Gallas Corporate Chief Infrastructure Technology Services Ministry of Government Services October 25, 2010

Agenda Background and Evolution Challenges Strategy

Welcome to Ontario

Government of Ontario Overview Personal Health care Marriage/divorce Children Employment Automobile events Identification Tax Education Vacation Recreation Housing/property Business Workplace safety Business registration Labour Advice Stewardship, Development and Security Natural Resources Northern Development Courts Law enforcement/policing Corrections

Ontario Public Service OPS Staff Distribution Ontario Public Service 67,000 FTE’s (estimate) 328 Cities/Towns 95% of OPS = 65 Cities/Towns Top 10 Cities/Towns = 67% of OPS GTA = approx. 65% of OPS Northern Region 98 Cities/Towns Top 10 Cities/Towns = 90% of Region Top 3 = 63% of Region (Orillia/Sudbury/North Bay) North West Region 33 Cities/Towns Top 10 Cities/Towns = 97% of Region Top 3 = 76% of Region (Thunder Bay/Kenora/Dryden) Ontario Eastern Region 71 Cities/Towns Top 10 Cities/Towns = 90% of Region Top 3 = 74% of Region (Kingston/Ottawa/Peterborough) Southwest Region 92 Cities/Towns Top 10 Cities/Towns = 79% of Region Top 3 = 47% of Region (London/St. Catharines/Hamilton) GTA 34 Cities/Towns Top 10 Cities/Towns = 96% of Region Top 3 = 83% of Region (Toronto/Oshawa/Downsview) Data as of December 2007

Background Prior to 1998, the Ontario government had many different I&IT systems / organizations serving each ministry 1998 Information and Information Technology (I&IT) Strategy created IT Clusters and started to move towards a common infrastructure (e.g. the network) In 2004 the e-Ontario Strategy was approved to complete the consolidation and….

eOntario Strategy Enterprise Systems (Payroll, HR, Finance) One Central Infrastructure Organization From 8 Help Desks to 1 Service Desk From 8 email systems to 1 1 Network Datacentre consolidation and virtualization I&IT Clusters - ministry business solutions Outcome: $100m annual savings

Current Data Centre Environment 4,100 physical servers and 2,500 virtual servers in 12 Data Centres 2,000 applications including legacy applications that need refresh New tier 4 data centre built in Guelph Multi-year transition underway

Telecommunications and IT Supporting 1,600 government service locations 900 telephone systems (Centrex, key and PBX systems) 115,000 telephones/lines (57,000 lines of Centrex) 177M minutes of long distance Over 27M minutes of Contact Centre 122,000 data ports / 2,000 circuits 373 radio towers, 30,000 pieces of user radio gear

Evolution of the Network Pre-2000 a Multi Protocol Router (MPR) Outsourced - Integrated Network Project First true enterprise government wide network Completely outsourced solution with EDS as integrator Re-tendered Network 2006 Managed service contract awarded to TELUS Integrator role shared with TELUS Significant savings

Current Network Environment Network services: Includes primary services: Local Area Network (LAN) Wide Area Network (WAN) Remote Access Service (RAS) Also includes Internet access, firewalls and network core services. Network evolution needs to support IP telephony and Unified Communications.

Lessons Learned Governance – There needs to be a clearly defined governance model to provide reliable and predictable enterprise services. Visibility – It is important to have network oversight monitoring capability. Decision Making – It is imperative to have internal capacity / intelligence to make informed choices.

Current Voice Telecom Environment Service Central Managed Ministry Managed Centrex 42,000 lines 15,000 lines PBX 18 systems 10,000 lines 280 systems 32,000 lines Key Systems None 560 systems 14,000 lines Voice Mail 35,000 mail boxes Inventory in progress Contact Centre 27M minutes per year 300,000 emails Long Distance 156M minutes per year Audio Conference 300,000 per year

Challenges Voice Telecommunications We have “one of everything” No enterprise view of assets Many different administrative processes Managing a collection of disparate systems Introducing IP telephony to the environment

Challenges Data Network Very limited opportunity to use technologies that rely on Quality of Service (QoS) capability Legacy technology used for lower speed circuits Collaborating with agencies and the broader public sector to share facilities and services

Priorities Government / Ministry priorities Service Guarantees – Service Ontario Modernizing Legacy Applications Public Safety Green Ontario – IT strategy Sustainable IT infrastructure Increase online collaboration between distributed worksites Cost effective solutions / service delivery

Enterprise Class Data Centre GUELPH DATA CENTRE TRANSITION UPDATE Guelph Data Centre – Front View Main Entrance Lobby Raised Floor 17

Guelph Data Centre - Building Features GUELPH DATA CENTRE TRANSITION UPDATE Guelph Data Centre - Building Features BUILDING AREA 247,867 sq ft (approx) 1 storey building with 2 storey components RAISED FLOOR AREA 30,000 sq ft Can be expanded to 60,000 sq ft Designed for 125 watts per square foot SITE AREA 26 acres (approx) Adjacent to conservation area ADDITIONAL BUILDING FEATURES Uptime Tier 4 Certified Highly Flexible High Availability Highly Secure LEED Certified Energy Efficient 18 18

Beyond eOntario 2008-13 More Reliable, Cost Effective IT Solutions Convenient, Accessible Service Delivery Improved Information Management More eCitizen Engagement & eCollaboration Dependable, Professional I&IT Staff

Thank you