1. Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens The e-Government Journey Mihai Tudor, IBM Romania, Country General Manager Transforming Services Creating Efficiencies Empowering Citizens

2. Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Defining e-Government Control Enablement Regulation Facilitation Stovepipes Integrated Government Electronic Government A fundamental transformation of government and governance - utilizing Internet technologies Source: The Quest for Electronic Government: A Defining Vision IBM Institute for Electronic Government 2000 www.ieg.ibm.comwww.ieg.ibm.com

3. Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens On Demand Government extends the concept of eGovernment …an enterprise whose business processes – integrated end-to-end across the company and with key partners, suppliers and customers – can respond with flexibility and speed to any customer demand, market opportunity or external threat Sam Palmisano, CEO, IBM An on demand organization is… A Government whose business processes – integrated end-to-end across the organisation and with other government agencies, partner institutions and citizens – can respond with speed to citizen / business demands, changing economic conditions, policy changes and legislative priorities or external threats (e.g. increased security concerns).

4. Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Enhancing Economic Development l Attract investment l Reduce business burdens l Enable businesses l Develop/attract workforce Improving Services l Customer satisfaction l Potential savings l Efficient interactions Increasing Operational Efficiencies l Increase productivity/morale l Share infrastructure cost l Improve process/cycle time Improving Policy Formulation l Assimilation and decision support l Information gathering and analysis Redefining Communities l Enable virtual citizen & business communities l Contributor to economic development Enhancing Citizen Participation l Citizen input/feedback l Information l Campaigns Securing and Protecting Society l Timely information l Collaborate and interoperate The benefits of e-Government

5. Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens The Journey to On Demand Government: Four waves of transformation e-Government Maturity and Value e-Government Evolution 1997  1999  2003  2010  Wave 1 Information access Wave 2 Expand access & transactions Wave 3 Re-design processes around the customer Knowledge- based Government Wave 4 This is where most governments are now…

6. Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens INFRASTRUCTURE Security / Privacy Systems Management Audit / Logging Directory Services Network Hardware Systems Operating Systems Application Support Sys Citizens Employees Private Sector Governments External Systems Internet Kiosk Telephony Forms Wireless e-Mail Letters Fax Brochures Face to Face Information Mgmt Analysis / Mining Search of Structured & unstructured data Intelligence Enterprise Content Mgmt Document Rich Media Web Content Portal Framework Contact Center Mail Docs Imaging e-Services Authenti- cation Enterprise Service Delivery email GOVERNMENTAL SYSTEMS Public Sector BUSINESS SYSTEMS Private Sector Integration & Connectivity Svcs. Workflow Web Services Publish / Subscribe Transform / Routing Collab. Services Presen- tation Logic Person- alization Custom- ization Enrollment / Registration Services Payment & Collection Services Business Support Services (HR, ERP, etc.) Enterprise Applications Services & Business Logic Processes Adaptor Internal Application Services Externalized Coordination Services Adaptor Internal Application Services Externalized Coordination Services Model for e-Government Transformation

7. Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Budget Pressures  Economic slowdown causing revenue shortfalls  Significant actions taken to balance budgets  Staffing challenges will be created by increased retirements over next few years Citizen & Business Expectations  Demand for more responsive governments  Increased preference for web access  Cross-government integration required to increase efficiency in service delivery  Must balance conflicting demands for safety and privacy Social/Political  Aging population demands  Digital inclusion barriers  Safety & security issues require need for increased intra-agency collaboration IBM’s deep knowledge of government environment

8. Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens IBM capabilities & support IBM Center for the Business of Government, founded in 1998, helps public sector executives improve the effectiveness of government. It has earned a reputation for a deep understanding of public management issues. IBM Institute for Business Value’s analysis, secondary research, and findings from other studies conducted by IBM on the evolving role of government, led to the identification of major drivers, as well as corresponding recommendations designed to help the wide array of government entities develop strategies to address these drivers. IBM’s experience as a solutions provider could be the key by developing a powerful e-Government architecture. IBM’s worldwide government sector group can help government organizations to integrate their end-to-end business processes (across all organizations, at all levels of government), while working with government CIOs to develop new approaches for sharing information from legacy systems and leveraging existing IT assets.

9. Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Transforming Services Creating Efficiencies Empowering Citizens Mihai Tudor, IBM Romania, Country General Manager