1. Taking your Business Technology Further

2. First Communications: At A Glance Technology Provider since 1998, serving thousands of Businesses throughout the Midwest 24x7x365 Network Management Center (NMC) Data Center and Colocation Facilities in Cleveland and Downtown Chicago Serving Diverse Businesses ranging from SMB to Enterprise Headquartered in Akron, Ohio

3. Why First Communications? 2 With so many technology providers out there, what makes First Communications stand out from the rest? Over 40% of our organization is dedicated to Network and Customer Engineering, who work endlessly, managing and monitoring our proprietary network. The average industry tenure of our organization is over 15 years of telecom and technology experience. We customized technology solutions based your current and future IT needs. We provide you with a team of dedicated, highly trained and empowered specialists to ensure a Five-Star service delivery experience.

4. First Communications – Our Network 3 Midwest Focused National Footprint

5. The Differentiation of SERVICE 24x7x365 Network Management Center 4 Technology Expertise at your Service: Staffed by certified network engineers 24x7x365 monitoring the status and administration of the network infrastructure Intelligent Eyes Watching your Network: Contact, proactive surveillance of backbone equipment and facilities at both layer 2 (data) and layer 3 (network). Customizing your Network and Application Design: Network Engineers provide Installation coordination and support throughout the design and turn- up process

6. The Differentiation of SERVICE 24x7x365 Care and Repair Center 5 Responsive Support team Empowered Employees to make decisions on your behalf Locally Based Dedicated Support Experienced technical staff We are 100% committed to providing our customers with the highest level of customer service in the industry.

7. 6 Product Portfolio Ethernet First Communications Ethernet Solution allows businesses to stay ahead of the curve, allowing you to easily and economically scale to meet increased bandwidth requirements. MPLS Connect multiple business locations using First Communications MPLS solution, allowing prioritization of network traffic based on your business requirements. SIP Trunking First Communications SIP Trunking technology enables voice and data to use the same network, resulting in lower costs, and the ability to respond to changing demands. Voice First Communications provides integrated voice solutions that are reliable, cost-effective, and flexible. Internet Dedicated Internet access is essential to business and First Communications can deliver the speed and reliable uptime that you need, locally or across the US. From 1.5 Mbps T1 service up to a Gigabit + Ethernet connections. It is our mission to deliver business advanced technology solutions that are reliable and secure. We offer a wide range of products and services to meet the demand of our business customers Data Center First Communications guards your business communications with both physical and virtual protection solutions in a secure, dedicated carrier-grade environment. Managed Services First Communications offers a suite of proactive network management and monitoring services designed to keep your critical network resources up and running. Cloud Services First Communications cloud services allows your business to work faster, more efficient and more cost effective.

8. 7 Data Center – Dedicated Colocation Cabinets 24x7x365 Access Remote Hands and Eyes Protected power UPS and Two Mega Watt Diesel Generators Minimized risk of power-related system downtime 3 Distinct Electrical Entrance Facilities State-of-the Art Environmentally controlled facilities Robust network connectivity Technologically diverse network assures connectivity for mission-critical systems Centralize the Customer’s Internet Access with an MPLS Network

9. 8 Included with an MPLS Network Views available for Managed Router Solution DIA Access the Performance Management Portal via the Internet with a secure login The Performance Management Portal will give you the power to optimize your network New! The Customer Management Portal, will provide a single sign on view into your Network, Billing, Ticketing, Orders and other Product Applications, such as Managed Network Security Included with MPLS and Dedicated Internet Access with a Managed Router Solution Advanced Network Management Tools– Performance Management Portal

10. 9 Unified Threat Management Choose the level of security you need WiFi Appliances for the SoHo Managed Network Security Portal Supports Regulatory Compliance with Reporting Managed and Protected by First Communications Coming March 2014 - Managed Network Security

11. Coming March 2014 Cloud Services – Infrastructure as a Service Virtual Data Center Have access to virtually limitless computing power and elastic storage capacity. Cloud Data Backup & Recovery Have a single, integrated approach to data protection that covers you against all data- loss scenarios. Private Cloud Can provide custom built, a single server, or pre-configured based on your specific requirements Cloud Servers VMware based that are built to deliver reliable and secure performance Fully Managed Server Customizable managed server infrastructure to meet your business needs