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The Interdepartmental Library services and ideas for improvement Library Users Survey January-February 2010 Susanna Del Carlo

The sample 32 Students (first/second level degree courses) 7 PhD students 6 Academic staff

Methods 26 students individual interviews analysis and data processing (Excel) 3 focus groups (3 external observers):  E.S. Association students  PhD Students  Academic Staff analysis and synthesis

Tools Semi-structured interviews

Students were asked about: - Their level of satisfaction (opening hours, space, studying environment) - Frequency of visits - Type of use - Preferences regarding library organization (rules, space, etc.) - Suggestions for improvements - Requirements and preferences for new equipment and services - Awareness of library services - Their perception of the library in order of importance as a University service

Focus groups PhD students: more emphasis was placed on aspects such as digital library use Academic Staff: more emphasis was placed on aspects such as potential requirements for learning and teaching resources Students: more emphasis on place and services

Findings Students The library was perceived as a key service (score: 8 out of 10) Use of the library : daily Main use: 1. Study area 2. Textbooks loans 3. Use of library desk PCs

Finding Students Suggestions for improvements in order of priority: 1. More seating and space 2. Evening opening 3. Weekend and holiday opening 4. More desk PCs-faster connection 5. More and wider range of textbooks 6. Faster wi-fi connection

Findings Students Requirements:  Photocopier  Sockets for portable PC  Printers  Internal wi-fi nets

Findings Students

 Information requirements:  first/second level degree students: Databases, e-journal, OPAC catalogue  They would prefer to be trained through:  Online Tutorials (16 out of 26)  Seminars run by librarians

Findings Focus group PhD students  The library play a key role for their research  They use mainly the digital library Opac Google/GoogleScholar Science Direct Web of Science /PubMed  When they come to the library in person they use: DD*, books and print journals, requests for library acquisitions *Document delivery

Findings Focus Group PhD students  Knowledge of tools for bibliographic research - LOW: often discovered by chance - NEED for a welcome message introducing the library:  PDF file containing information about resources and services on offer

Findings Focus Group PhD students They ask for: More digitalization/access to individual archives E-books User friendly access to catalogue E-journals viewing figures on library homepage

Findings Focus Group PhD students  Suggestions for improvements  Renewed university website  More copies of books considered important  Proposals  Acquisition of E-books collections  E-only journals  Possibility to request DD directly from authors

How would PhD students like to see the library?  Less emphasis on routine burocracy  More information and promotion  Meeting place for scientific events  One single point of service

Findings Focus Group Academic Staff Library: key role for research activities Main use: digital library Google/GoogleScholar Web of Science/ PubMed e-journals already known When they come to the library in person they use: DD*, books and print journals, requests for library acquisitions Possibility to request DD directly from authors

Findings Focus Group Academic Staff  Suggestions for improvements  E-journals packages  E-books  More copies of textbooks, updated  Meeting place for scientific events and academic staff

Findings Focus Group Academic Staff Knowledge of tools for bibliographic research: LOW / NEED of information guidance Tutorials online User friendly portal for sharing tools and resources Restyling of Library Sector Webpage

Findings Focus Group Academic Staff  Proposals  Move to e-only and increasing digital library  Open Access Archives for academic stuff publications  Shared database for teaching materials (slides, images, CDs )  New regulations for loans  New design for library premises and materials

How would academic staff like to see the library?  More effective digital environment  Physical space: Place for sharing and discussing ideas and topics Place for staff and visitors for books presentations

Thank you for your kind attention