0 PRACTICE & PROCEDURE OF STREAMYX COMBO PACKAGE Jointly Prepared by : Core Internet Services AND Voice & Bundling Services Product Marketing, TM Retail 1 st March 2008

OVERVIEW Package effective date 1st March 2008 ApproachSubscribe Streamyx & get Voice offerings Promotion Objectives  To get new acquisition of Streamyx customers  To erase the perceptions and mindset of having ‘line rental’ by the public & rebut competitors offering  To increase retention levels for TM Homeline services  To introduce an attractive entry level of broadband package Target Customer Consumer market

PACKAGE CONCEPT ADD RM28 UNLIMITED Local Call and STD (F2F) Call to mobile & other 25sen/min Combo RM60 UNLIMITED 384kbps With Modem (Inclusive fixed line rental, normal call charges) ADD RM30 512kbps speed Monthly fee RM90 ADD RM80 2Mbps speed Monthly fee RM140 ADD RM100 4Mbps speed Monthly fee RM160 Add Voice Plan Add Broadband Speed Entry Package ADD RM50 1Mbps speed Monthly fee RM110 Note: The voice offerings is subject to 5% service tax. Voice offerings is also applicable to Streamyx applicant who is not telephone owner

Speed Add On Voice Add On Value Added Services Add On Content & Application  RM60  RM90  RM110  RM140  RM160  Unlimited nationwide call between TM fixed line. Mobile call at flat rate charge 25sen/min (Voice RM28 )  Internet Security - RM3 Online Guard, Virus Shield & Anti Spamming  Internet Security - RM8 Online Guard, Virus Shield & Anti Spamming, Xfilter Escan  Fun package – RM12 The Star E-paper Brittanica Encyclopedia Online Hypp.TV: Barclays Premier League Clips package Online games E-Learning Family Education package Hypp.TV: Ka-Pow! Contact Sports Video STREAMYX COMBO ADD ON OFFERING Note: For more details, please refer to respective P&P product slides

Note: Voice offerings are subject to service tax of 5%. PACKAGE DESCRIPTION Combo package Special OfferingsOther features Option on Voice Offerings ADSL 384Kbps  Monthly subscription RM60  Inclusive of fixed line rental  With Modem  Dynamic IP  1 a/c  Monthly subscription fee at RM28  Unlimited local & STD call nationwide (F2F)  Call to any mobile number & other 25 sen/min ADSL 512kbps Monthly subscription RM90  Inclusive of fixed line rental ADSL 1Mbps  Monthly subscription RM110  Inclusive of fixed line rental ADSL 2Mbps  Monthly subscription RM140  Inclusive of fixed line rental ADSL 4Mbps  Monthly subscription RM160  Inclusive of fixed line rental One time charge Activation feeRM75 Installation fee (if applicable) RM88

PACKAGE COMPARISON FOR NEW CUSTOMER Combo package Special Offerings Standard Price (RM) SAVINGS (RM) Streamyx Fixed line rental Total ADSL 384Kbps  Monthly subscription RM60  Inclusive of fixed line rental ADSL 512kbps Monthly subscription RM90  Inclusive of fixed line rental ADSL 1Mbps  Monthly subscription RM110  Inclusive of fixed line rental ADSL 2Mbps  Monthly subscription RM140  Inclusive of fixed line rental ADSL 4Mbps  Monthly subscription RM160  Inclusive of fixed line rental Note: The voice offerings is subject to 5% service tax. Voice offerings is also applicable to Streamyx applicant who is not telephone owner

PACKAGE COMPARISON FOR EXISTING CUSTOMER Speed Combo Only (RM) Combo With Voice (RM) Standard Price with DEL rental (RM) Standard Price with DEL rental + Voice (RM) Difference without Voice (RM) Additional fee required for unlimited Voice (RM) 384Kbps (10)8 512kbps (12)6 1Mbps (14)4 2Mbps (73)55 4Mbps (133)115

TERMS & CONDITIONS Packages is valid from 1 st March 2008 onwards. Speed of service is on ‘best effort’ basis. Service is subject to availability and technical testing. Package valid for RESIDENTIAL category only and applicable for NEW and EXISTING customers. This special packages valid for SUCCESSFUL Streamyx installation and activation ONLY. Thus, TM Homeline subscription before the said event is treated separately and subject to TM Homeline Terms & Conditions. The minimum subscription period is 12 MONTHS for Streamyx only. For Streamyx 2Mbps & 4Mbps, service available in selected area in Klang Valley, Putrajaya, Penang and Kulim. Service is subject to technical testing during installation. For existing customers who want to upgrade to Streamyx 2Mbps or 4Mbps, new modem will be provided. Service interruption will occur, for a maximum period of 2 working days. For existing customers who upgrade to Streamyx 2Mbps or 4Mbps and fail to get the service upon service verification during installation, will be reverted to their existing package. Streamyx In-the-Box and online registration is NOT applicable for Streamyx 2Mbps & 4Mbps. If customers terminate within the minimum subscription period, the remaining balance will be charged and customer is required to return the modem. Modem warranty is throughout subscription period. 7 days auto account activation is applicable to Streamyx In-a-box package.

TERMS & CONDITIONS Add On for Voice Plan or Value Added Services or Content & Application is on top of any combo package. For Voice Plan RM28: - Subject to 5% Service Tax. - The existing voice / call plan will be terminated on the next bill date. - Customer can start enjoying Voice Plan on the next TM Homeline bill date after Streamyx service is activated. The voice charges before such notification(s) will be treated as normal charges. For new fixed line customers, they will get NO fixed line rental for the first 3 months prior to Streamyx activation. In the event that Streamyx cannot be given (waiters/demand status), on the 6 weeks, CS will inform customer and counter offer with other packages should Streamyx service not available for customer. Deposit of RM75 and installation fees is borne by customer. Connection fee of RM50 shall be waived. Voice offerings is also applicable to non-telephone owner. Fixed line customer with existing call plan can migrate to the promo packages (existing call plan will be TERMINATED ). Value Added Service(s) activation shall be twenty four (24) hours after Streamyx service activation. Customer shall be notified via Streamyx for Fun Package access details after Streamyx service is activated.

TERMS & CONDITIONS Streamyx Combo is NOT applicable for Home Prepaid customers. If they wish to subscribe, they need to convert their Home Prepaid to fixed line (TM Homeline). NBS customers are NOT eligible to subscribe to the promotion package The Streamyx charges will be included in ‘Bil Telefon & Multimedia’ (single billing) EXCEPT for non-telephone owner billing. The 1st bill received will include an installation fee of RM88 (if applicable), a one-time service activation fee of RM75, a one-month subscription fee (from date of service activation), an advance charge of the 2nd month subscription fee and RM10 stamp duty fee. Voice plan will be charge on the next bill date under “Pakej”. Caj Bulanan will not be displayed in the bill (Ringkasan Akaun) on the next bill date (suppress rental). Kindly contact TM at 100 for any request to change your installation appointment date. Customer shall be entitled to a maximum of two (2) changes to the installation appointment date and TM shall have the right to cancel your application if there is any request for a deferment that exceeds a period of two (2) months from the Registration Date. New Streamyx termination policy is applicable. Streamyx & TM Homeline terms & conditions apply.

NEW DEL + STREAMYX COMBO PROCESS

Customer walk in Customer fill in form CSR / Sales Agent explain the T&C New customer walk in to TMpoint/reseller to register Streamyx Combo Package. Customer must fill in DEL form(for those with no TM Homeline service) and Streamyx Combo form. For DEL form, customer must select Streamyx Combo Package. TMpoint/reseller must inform customer of the condition : after 3 months, if Streamyx can’t be given, RM 25 rental will be reverted. After which, customers can opt to continue using our TM Homeline, or terminate. No penalty will be charge if termination is done before the minimum contract period. Next page

NEW DEL + STREAMYX COMBO PROCESS Processing in CASS Extraction by ITSSO monthly Consumer Sales to inform customers Processor must key in related plan code, in order for the customer to receive 3 months rental waiver. Every month, ITSSO will extract new DEL registration under Streamyx Combo package to check weather Streamyx can be given After 6 weeks of DEL registration, Consumer Sales will inform customers if Streamyx can’t be given, and offer customer with other packages. END Customer may continue using our TM Homeline, or terminate and no penalty will be charged.

Upgrade/downgrade for both Streamyx & Voice packages can only be done via MIPS. Scenario of upgrade/downgrade as per below: UPGRADE/DOWNGRADE PROCESS Upgrade/Downgrade Existing pricing plan Choose pricing plan Remarks Upgrade call plan (Add on Voice 28) Plan without Voice 28 Plan with same speed plus Voice 28 Customer will be charge Streamyx + Voice 28 effective on the next bill. Open to Silver Partner, Channel, CSM & TMpoint Downgrade call plan (Terminate Voice 28) Plan with Voice 28 Plan with same speed but without Voice 28 Call plan will be charge as per normal rate. Customer will be charge Streamyx only on the next bill. Open to TMpoint only Upgrade/Downgrade Streamyx combo. Plan with lower speed Plan with higher speed As per current upgrade/downgrade process flow. Silver partners are allow to upgrade only.

Upon registration of the pricing plan, a MULTIMEDIA CONFIRMATION SLIP will be issued to customer. There will be a notification to customer on the activation of no fixed line rental and voice 28 which is on the next bill date. For new fixed line customers, they will get no fixed line rental prior to Streamyx activation. The call plan will be effective on the next bill date. For existing fixed line customers, the fixed line rental will be charged as per normal prior to Streamyx activation. No fixed line rental and call plan will be effective on the next bill date. For new fixed line customers which cannot get Streamyx, they still get no fixed line rental prior to Streamyx activation for a maximum of 3 months. But on the 6 weeks, CS will inform customer and counter offer with other packages should Streamyx service not available for customer. HOW CUSTOMER CAN ENJOY NO FIXED LINE RENTAL & CALL PLAN (VOICE 28)

SAMPLE OF MULTIMEDIA CONFIRMATION SLIP NOTIFICATION ON NO FIXED LINE RENTAL AND CALL PLAN – VOICE 28 IN MULTIMEDIA CONFIRMATION SLIP Streamyx combo only: For Streamyx Combo package, there will be no monthly telephone line rental charges. This will be effective upon activation of your Streamyx account and will appear in your following month’s bill. Streamyx combo with Voice 28: For Streamyx Combo with Voice add-on, your unlimited national call charges will be effective upon activation of your Streamyx account and will appear on your following month’s bill.

TREATMENT FOR EXISTING CUSTOMERS (MIGRATION)

 The promotion is only targeted to acquire new customers. However in the event existing customer request to change the subscription to the promotion package, the following applies: Important Notes: 1.There will be no mass communication to customers on this policy. It should only be circulated internally. 2.Any request for migration should be forwarded to TMpoint based on the above rules. (Please refer to migration process flow). 3.Voice offerings are subject to service tax of 5%. TREATMENT FOR EXISTING CUSTOMERS Existing Streamyx package Existing Standard Monthly Fee New package migration Option on Voice Offerings ADSL 384kbps  RM20 for 1 st 10 hours  Monthly subscription RM60  Inclusive of fixed line Rental  Monthly subscription fee at RM28  Unlimited local & STD call nationwide (F2F)  Call to any mobile 25 sen/min ADSL 512kbps  RM44 / RM66 / RM77 Monthly subscription RM90  Inclusive of fixed line rental ADSL 1Mbps  RM88 / RM99  Monthly subscription RM110  Free Inclusive of fixed line rental ADSL 2Mbps  RM188  Monthly subscription RM140  Free Inclusive of fixed line rental ADSL 4Mbps  RM198 / RM268  Monthly subscription RM160  Free Inclusive of fixed line rental

PACKAGE MIGRATION Customer Request for migration to new Streamyx combo package Process upgrade/ downgrade in MIPS Receive Confirmation Slip (upgrade/downgrade process runs as per current process) Print upgrade/ downgrade Confirmation Slip & provide the slip to customer TMpoint End  There will be no modem to be given to the customers (except 2Mbps & 4Mbps) but warranty will be extended to customer’s existing modem.  Minimum Subscription Period Is 12 Months. It Will Start From The Date Customer Change Their Package To The Streamyx Combo package.

WHERE TO APPLY Customers can apply for the promotion via the following channels:  TMpoint  Online Registration  TM Silver partners  Clickers Authorized Outlet (CASO)  Consumer Sales Notes: 1.Incentive for Online Registration: Via TM Net & Bluehyppo websites – one month rebate Via Online Partners – RM50 rebate

SAMPLE APPLICATION FORM – SPECIAL FORM Streamyx Combo Application Form Package offering T&C Streamyx Combo

APPLICATION FORM BASED ON TYPE OF REGISTRATION Type of registration New fixed line customer New Streamyx customer Existing fixed line customer New Streamyx customer Existing fixed line customer Existing Streamyx customer Form need to be fill up Fixed line form (as usual) Addendum for fixed line Streamyx Combo form Streamyx Combo form (migration/upgrade)

 The 1st bill received upon Streamyx activation include the following: an installation fee of RM88 (if applicable) service activation fee of RM75 1 st month subscription fee advance charge of the 2nd month subscription fee. waiver on fixed line rental charge on call usage prior to activation of the new call plan (existing fixed line customers) Voice RM28 (optional) BILLING -GENERAL For Single billing: Streamyx charges will appear in ‘Caj Perkhidmatan Internet’. Waiver on fixed line rental will not be displayed in ‘Caj Bulanan’ (unless customer subscribe to other services, e.g. itemised bill, fixed sms) Voice 28 will be displayed in ‘Pakej’.

BILL PRESENTMENT SCENARIO 1: Billing with no fixed line rental in Caj Bulanan Note: Caj Bulanan will not be displayed in the bill (follow existing Single billing rule)

BILL PRESENTMENT – con’t

BILL PRESENTMENT SCENARIO 2: Billing with other services in Caj Bulanan

BILL PRESENTMENT

COMMUNICATION PLAN ATL – by 1 st March 2008 Press ads in major newspaper. Radio & TVC BTL (must reach TMpoints, PTTs & Channel by 27 th Feb 2008) Flyers, Info kit, Table top, Sales bunting Outdoors Street buntings & billboards. Other communications Advertorials and press release in major newspaper Website announcements via TM Net website, TM Corporate website, TM online & Bluehyppo Portal.

COMPLAINT HANDLING PROCESS

Enquiries/Complaint Typei-CARESMARTi-COMSWebstarsOwner Enquiries YesFrontliner : 100/TMpoint Telephony Billing Complaint Yes CSM TMR (Complaint Mgt.) Streamyx Billing Complaint Yes 100 (press 2: Internet Service) Fixed line Installation (Service Complaint) Yes TMW (SAF) Fixed line Restoration (Service Complaint) Yes TMW (SAF) Fixed line Others (Application Status, Credit Management, Service Quality,Waiters ) Yes CSM TMR (Complaint Mgt./CMU) STX Installation (Service Complaint) Yes BAC STX Restoration (Service Complaint) Yes BMC STX Others (Application, Credit Management, Service Quality, Waiters) Yes 100 (press 2: Internet Service) Fixed line Fault Yes 100 STX Fault Yes 100 (press 2: Internet Service) Streamyx Combo Package – Customer Service Support Matrix

Streamyx Combo Billing Complaint Process Flow

PELANGGAN Buat Aduan Front Liner: TMpoint/100: Internet service SALES/ GCC/ (4) Akses SMART /iCOMS dan sahkan aduan (5) Siasatan (6) Kemaskini & Tutup aduan Ya Tidak Cycle Time (8) Siasatan, maklum balas melalui Tidak (9) Pantau status, Call Initiative & Analisa (2) Terima Maklum Balas 4 Hari 1Hari O&M SAF/ BAC O&M SW O&M TX, VNOC (1) Sahkan dan beri penerangan Selesai Siasatan Lanjut (7) Kemaskini Siasatan 2. Pelanggan Berpuas hati (3) Log di iCOMS/iCARE CSM NEGERI / SDCO/ SNS/ BROADCAST Tidak Ya (3a) Terima Surat Akuan Ya New Installation Complaint Process Flow fixed line/ Streamyx (3) Log di SMART/iCARE Streamyx fixe d line

PELANGGAN Buat Aduan Front Liner: TMpoint/100 SALES/ GCC/ (4) Akses SMART /iCOMS dan sahkan aduan (5) Siasatan (6) Kemaskini & Tutup aduan Ya Tidak Cycle Time (8) Siasatan, maklum balas melalui Tidak (9) Pantau status, Call Initiative & Analisa (2) Terima Maklum Balas 4 Hari 1Hari O&M SAF/ 100: Internet service O&M SW O&M TX, VNOC (1) Sahkan dan beri penerangan Selesai Siasatan Lanjut (7) Kemaskini Siasatan 2. Pelanggan Berpuas hati (3) Log di iCOMS/iCARE CSM NEGERI / SDCO/ SNS/ BROADCAST Tidak Ya (3a) Terima Surat Akuan Ya Restoration Complaint Process Flow fixed line/ Streamyx (3) Log di SMART/iCARE Streamyx fixe d line

PELANGGAN Buat Laporan Front Liner: 100 : fixed line/ Internet service (4) Akses Webstar/iCOMS dan sahkan laporan kerosakan (5) Siasat dan baikpulih (6) Kemaskini & Tutup aduan Ya Tidak Cycle Time Tidak (2) Terima Maklum Balas 24jam O&M SAF/ 100: Fixed line/Internet service O&M SW (fixed line) (1) Sahkan dan beri penerangan Selesai Siasatan Lanjut (7) Kemaskini Siasatan 2. Pelanggan Berpuas hati (3) Log di iCOMS/iCARE Tidak Ya (3a) Terima Surat Akuan Ya Fault Reporting Process Flow fixed line/ Streamyx (3) Log di iCARE/Webstar Streamyx fixe d line

Cycle Time CSM NEGERI / SDCO PELANGGAN Buat Aduan(2) Terima Maklum Balas 3 Hari *Status Permohonan =5 hari Front Liner: TMpoint/100 SALES/ GCC/ (1) Sahkan dan beri penerangan Pelanggan Berpuas hati (3) Log di SMART/iCARE (4) Sahkan aduan Terima Aduan (6) Kemaskini & Tutup aduan (5) Siasatan (7) Hantar Semula Tida k Ya Tidak Ya 1Hari (9) Pantau status, Call Initiative & Analisa (3a) Terima Surat Akuan Other Complaint Process Flow

PACKAGE INFO CENTRE The information on the packages can be obtained from the following:- TMpoint TM Silver partners CASO Consumer Sales CSM – Package info & updates 100 (press 2 :Internet Services) - Customer Interaction Center for product query, check streamyx availability etc.

Practice And Procedure VAS Bundling with Streamyx Combo

1The objectives of this practice and procedure is  To inform all sales channels about the new Internet VAS bundle with Streamyx Combo.  To give proper guidelines to all the relevant parties on the implementation of the promotion 2This practice and procedure is valid from 1 st March 2008 until 1 st March Objective

VAS Offering with Streamyx Combo Package 1 Internet Security Basic Online guard Virus-shield & Anti RM 3 Package 2 Internet Security Premium Online guard Virus-shield & Anti spamming Xfilter RM 8 Note: Charges are on a monthly basis

Terms & Conditions ∞ Promotion is exclusive for Streamyx Combo subscribers only. ∞ Service is subject to availability of Streamyx. ∞ The minimum subscription period is 12 months. ∞ Upgrade to Internet Security- Premium is available at SelfCare portal ( ∞ Customers can only upgrade to the Premium service after two months registering for the VAS Internet Security Basic. ∞ Customers are NOT allowed to terminate the service during the minimum subscription period. If customers terminate within the minimum subscription period, the remaining balance will be charged to customer. ∞ Customers are NOT allowed to downgrade the VAS services purchased. ∞ Customers must provide a valid address during registration for notifications on the VAS services purchased. ∞ The charges for Internet VAS will be billed to the ‘Bill Multimedia & Telefon’ together with the Streamyx Combo package. ∞ VAS terms & conditions apply.

VAS Product Description Service Description Online Guard Always on and always updating, Online guard trusted 5-in-1 protection guards your identity and computer from viruses, spyware, scams and online predators. The online guard 5-in-1 features are: Anti — Virus (MyV3): online anti virus program that can be customized to scan and disable viruses in your hard-disk, CD-ROM, DVD-ROM, removable drives and others. Real Time Scan (MyV3 RTS): online real time virus scanning program, which is automatically executed. It detects and cleans harmful viruses from penetrating your PC while connecting to the Internet. Firewall (MyFirewall): detects unauthorized intrusions and hacking attempts through networks as well as to prevent unwanted disclosure of personal information such as password. Anti — Spyware (SpyZero): scan and repair potentially harmful programs that may be installed to your computer through unsolicited website. Virus Monitor (VMON): automatically analyses your system and determines its vulnerability to viruses. Provides counter measure for possible route for virus intrusion as well as system vulnerability check. Xfilter Escan Xfilter Escan uses the art image processing and artificial intelligence techniques to detect and block pornographic content within web-pages. It is designed to be easy to use, suitable for non-IT savvy parents. Guaranteed protection, as it cannot be switched off by computer literate children nor can it bypassed by using anonmyisers, unlike proxy based solutions. Virus Shield & Anti Spamming This mail protection provides constant, real-time scanning of incoming s at the Internet gateway. It detects and eliminates viruses at the mail-server before they reach your inbox.

MIPS REGISTRATION PROCESS – VAS BUNDLING (OPT-IN) FOR NEW STREAMYX SUBSCRIBERS FOR RESELLER/ AE ONLY Reseller/ AE received Streamyx application from customer for ‘new’ account registration Register customer profiles in MIPS (standard process) Before proceeding to ‘Confirmation Page’, there will be 2 checkboxes to choose from (either ‘one’ ONLY): START Internet Security- Basic (RM3.00) Desc: Online Guard RM1.50 Virus Shield & Anti-Spamming RM1.50 OPTION 1 Internet Security -Premium (RM8.00) Desc: Online Guard RM1.50 Virus Shield & Anti-Spamming RM1.50 Xfilter Escan RM5.00 OPTION 2 Internet Security Basic & Premium (ISB/ ISP) END Print confirmation slip + detail charge on OPTION 1or OPTION 2 Agree ? Print confirmation slip (normal print out) NO YES

SELFCARE/ TM ONLINE SERVICES – VAS BUNDLING (OPT-IN) FOR EXISTING STREAMYX SUBSCRIBERS Customer log-on to TM Online Services at Prior to log-in to ‘Main Menu’, MCMB verify Streamyx Login ID based on ‘OPTION 1’ or ‘OPTION 2’ Deal Names START Internet Security -Basic (RM3.00) Desc: Online Guard RM1.50 Virus Shield & Anti-Spamming RM1.50 OPTION 1 Internet Security- Premium (RM8.00) Desc: Online Guard RM1.50 Virus Shield & Anti-Spamming RM1.50 Xfilter Escan RM5.00 OPTION 2 Internet Security Basic & Premium (ISB / ISP) END At ‘Main Menu’, customer will see… OPTION ? Deal ISB/ ISP Tagged? * Other Value Added Services ala carte’ & stand alone will not be visible. Menus to be hidden are: Subscribe to tmnet xfilter Subscribe to tmnet online guard Subscribe to Anti Virus Solution Download * tmnet online guard * Download tmnet xfilter(iShield) * Download tmnet xfilter(eScan) NO YES OPTION 1OPTION 2 At ‘Main Menu’, customer will see… Internet Security Basic (RM8.00) Desc: Online Guard RM1.50 Virus Shield & Anti-Spamming RM1.50 Xfilter Escan RM5.00 OPTION 2 At ‘Main Menu’, customer will see… * Other visible menus (which might contain similar service): Subscribe to tmnet xfilter Subscribe to tmnet online guard Subscribe to Anti Virus Solution END

Downloading process after successful Streamyx activation Upon successful Streamyx activation, an will be sent to the subscriber on steps to download the registered Internet VAS service.

Downloading process after successful Streamyx activation Note: A step-by step user guide will be available at for both Online guardwww.tmbill.tm.net.my & XFilter Escan.

Upgrade to Internet Security- Premium Customer Log on to my (SelfCare) my Click to upgrade from Internet Security Basic to Internet Security Premium Customer just need to download the Xfilter Escan client & use the existing Streamyx username and password The Internet Security- Basic deal will be SelfCare SelfCare Portal End Note: Minimum Subscription Period Is 12 Months. It Will Start From The Date Customer Change Their Package To The Streamyx Combo package.

CategoryPricing Plan Name Registration Procedure Account Category & Pricing Plan: Plan Internet Security- Basic Plan Internet Security- Premium Personal Note: Please select the appropriate category and the correct pricing plan during registration

STREAMYX COMBO FUN PACKAGE Date : 11 th February

1.Streamyx Combo – Fun Package 2.The offerings 3.About each offering - Games on Demand - Barclays Premier League - e-browse The Star - Britannica Encyclopedia - Family Education Package - Hypp.tv Ka-pow! 4.Contact Persons Contents 48

1) GameZone - Games on Demand 2) Hypp.tv - Barclays Premier League video clips 3) e-browse - The Star 4) B-Smart - Britannica Ecyclopedia Online 5) B-Smart - Family Education Package 6)Hypp.tv - Ka-pow! Contact Sport Video Streamyx Combo – Fun Package Only RM12.00 per month! Worth RM

50 GAMES on DEMAND Begin downloading the games you want and play in minutes… Initial 10 games 1 new game addition per month 50

List of games include: -Treasure of Montezuma -DNA -Hyper Space Invader -Magic Ball 3 -Rikki and Mikki -Sea Bounty -Snowy Space Trip -Snowy Treasure Hunter GAMES on DEMAND

e-browse – THE STAR e-browse The Star provides users with the electronic version of the publication on a daily basis without fail via the e-browse service on BlueHyppo.com portal. Just like the real actual paper, users can flip through the pages one at a time. 52

Features Page Flipping Clip & Save Mosaic View Zoom in/out Panning Effect Multimedia 7 –day archive 53 Read as early as 6am everyday!

Features Page Flipping Clip & Save Mosaic View Zoom in/out Panning Effect Multimedia 7 –day archive 54 Read as early as 6am everyday!

Features Page Flipping Clip & Save Mosaic View Zoom in/out Panning Effect Multimedia 7 –day archive 55 Read as early as 6am everyday!

Hypp.TV – Sports Content (BPL & Ka-pow!) 56

BARCLAYS PREMIER LEAGUE Watch the best moments of BPL even if you are not free to watch the full live matches. FEATURES: Match Package 1-2 minute post-match clip package of each match (available the day/morning after the match was played) Round-up Package 5-minute Summary of matches played during a fixture, available the day/morning after the match was played until 1 hour before the next full fixture programme Additional Clips Themed clips of not more than 10-minutes long, ie. Goal of the Week, Golden Moment, Team of the Week, Showboat, Save of the Week, Player of the Week Archive Clips 2 special packages – Premier League Gold/Special feature (5-minutes long), Premier League Trivia quiz clip package (2-minutes long) 57

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KA-POW! Watch your favorite contact sports, anytime, anywhere Rugby….. Boxing….. Mixed martial arts…..Wrestling…… FEATURES : 1 fresh programme title per week News Forum Photo Gallery Free Clips 59

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–For ages 3 and above. –Learn English, Maths and Science in a fun way –FEATURES: Learn To Speak (Type a word or sentence and learn how to say it) English Assessment Test for excellent reading, listening and grammar Interactive Games The Homework Center Family Education Package 61

Britannica Encyclopedia Online Flagship collection of: 1.Encyclopedia Britannica Online Compton's by Britannica 3.Student Encyclopedia (recently won the Teachers' Choice Award) 4.Merriam-Webster's School Dictionary 5.School Thesaurus Also features In-depth articles of the full Encyclopædia Britannica & thousands of online magazine articles, videos, maps, tables, and more -- all in an advertising-free environment. 62

Login procedures 1. Games on Demand: -login using streamyxID & password* to -retrieve Games on Demand unique password 2. E-browse The Star, BPL, Ka-pow!, Family Education Package -login using streamyxID_combo & autogenerated password* 3. Britannica Encyclopedia Online -login to using PIN code* *all login details are P& C and will be notified to customers via their streamyx upon successful streamyx activation 63

Terms & Conditions Fun Package is only applicable to Streamyx Combo subscribers. Fun Package is valid from 1st March 2008 onwards. The minimum subscription period for Fun Package is 12 MONTHS. All login details for Fun Package shall be notified to subscribers via Streamyx upon Streamyx activation. 64

65 THANK YOU