0. STREAMYX COMBO GOES MOBILE
PRACTICE & PROCEDURE OF
STREAMYX COMBO GOES MOBILE
Prepared by :
Product Marketing - Consumer
TM Retail
27th August 2008

1. OVERVIEW Package effective date 27th August 2008 Approach
Subscribe Streamyx with Mobility offerings
Promotion Objectives
To enhance Streamyx Combo package by offering additional features:
Mobility at home
Mobility at 1,200 Streamyx Zone nationwide
iTalk Buddy account
Target Customer
Consumer market 1

2. ADD CONTENT & APPLICATION AT RM 2 EACH
PACKAGE OFFERING
PACKAGING
STREAMYX COMBO PRICE
ADD VOICE
Unlimited nationwide call between TM fixed line.
Mobile call at flat rate charge 25 sen/minute
(RM28)
ADD VALUE ADDED
Internet Security RM3
Internet Security RM8
RM60
RM90
RM110
RM140
RM160
ADD ON
ADD CONTENT & APPLICATION AT RM 2 EACH
The Star
Brittanica Encyclopedia Online
Hypp-TV (BPL)
Online Games
E-learning Family Education
Hypp-TV (KAPOW)
ADD RM 10
MOBILITY FEATURES
Wireless ADSL Modem
Streamyx Zone Unlimited
ITalk Buddy account (Free italkbuddy.com.my)
Existing Add-on Combo
Note :One time charge is applicable:
Installation fee – RM 120 (new fee for wireless modem)
Activation fee – RM75
Inclusive of telephone line rental

3. PACKAGE DESCRIPTION Note:
Combo
package
Special Offerings
Add On RM10
ADSL 384Kbps
Monthly subscription RM60
Inclusive of fixed line rental
Monthly subscription fee at RM10
Free Wireless Modem
One login on Streamyx Zone* Unlimited
Free Italk buddy account (register at
ADSL 512kbps
Monthly subscription RM90
ADSL 1Mbps
Monthly subscription RM110
ADSL 2Mbps
Monthly subscription RM140
ADSL 4Mbps
Monthly subscription RM160
One time charge
Activation fee
RM75
Installation fee
RM120
Note:
*Streamyx Zone previously known as Streamyx Hotspot.
Streamyx In-A-Box option is NOT available (until further notice).

4. TERMS & CONDITIONS MOBILITY PACKAGE
Package is valid from 27th August 2008 and onwards.
Speed of service is at ‘best effort’ and subject to availability and technical testing.
Package is valid for RESIDENTIAL and for NEW & EXISTING COMBO customers. Only available in Klang Valley until further notice.
This package is valid for SUCCESSFUL Streamyx installation & activation only and bond to EXISTING STREAMYX COMBO TERMS & CONDITIONS.
Minimum subscription is 12 months.
RM10 per month will be charge to customer as long as they subscribed Add on Mobility package.
Customer will be provided free wireless modem in this package with installation.
Warranty of wireless modem will be 12 months from the date of installation.
One time installation fee for wireless modem is RM120
SIB (Streamyx in a box) or DIY (Do it yourself) option will NOT be made available to customers until further notice.
Should customer decide to end/terminate Mobility Add On Package within first 12 months, handling fees of RM150 will be charged.
Streamyx Zone is wireless broadband Internet access service available at public places such as shopping malls, coffee shops, eating outlets etc. Previously known as Streamyx Hotspot.
For Streamyx Zone access, customer can enjoy up to 384Kbps of internet access.
Streamyx Zone is subject to service availability and coverage area.
Customer enjoy a single sign-on for both Streamyx and Streamyx Zone internet access.
For new customers, login & password for Streamyx Zone will be appear in Confirmation slip.
For existing customers, login & password for Streamyx Zone will be send via Streamyx’s .
The 1st bill received will include an installation fee of RM120, a one-time service activation fee of RM75, a one-month subscription fee (from date of service activation), an advance charge of the 2nd month subscription fee and RM10 stamp duty fee. (if any)

5. CSR / Sales Agent explain the T&C
NEW REGISTRATION PROCESS
Customer walk in
New customer walk in to TMpoint/reseller to register Streamyx Combo Goes Mobile Package.
Customer fill in form
Customer must fill in Streamyx Combo Application Form (New enhanced form) and tick Add On Mobility Package.
CSR / Sales Agent explain the T&C
TMpoint/reseller must inform customer on EXISTING STREAMYX COMBO T&C and MOBILITY T&C.
Process in MIPS
Process in MIPS, fill in Streamyx login & hotspot login (Streamyx Zone).
Next page

6. Confirmation Slip generated & give to customer
Processor must inform customer on Streamyx Zone login (hotspot) in the Confirmation slip. Streamyx Zone can be use before Streamyx activated.
Confirmation Slip generated & give to customer
Streamyx order send to SAMS
Streamyx order will be send to SAMS for auto slot installation.
Auto- slot installation in SAMS & Installation at customer’s premise
Installer will call customer to make an appointment for installation. Installer will install & configure wireless modem at customer’s premise.
END
Streamyx activated and customer will be charged RM120 for wireless modem installation in the 1st bill.

7. UPGRADE PROCESS Customer walk in Customer fill in form
Existing Streamyx Combo customer walk in to TMpoint/reseller to upgrade to Streamyx Combo Goes Mobile Package.
Customer walk in
Customer must fill in Streamyx Combo Application Form (New enhanced form) and tick Upgrade & Add On Mobility Package.
Customer fill in form
CSR / Sales Agent explain the T&C
TMpoint/reseller must inform customer on EXISTING STREAMYX COMBO T&C and MOBILITY T&C.
Process in MIPS
Process in MIPS Upgrade page.
Confirmation Slip generated & give to customer
Processor must give the Confirmation slip and inform customer that their Streamyx Zone login & password will be send to Streamyx’s .
Next page

8. Streamyx order send to SAMS
Streamyx order will be send to SAMS for auto slot installation.
Auto- slot installation in SAMS & Installation at customer’s premise
Installer will call customer to make an appointment for installation. Installer will install & configure wireless modem at customer’s premise.
Customer check Streamyx’s for Streamyx Zone notification
Customer need to check their Streamyx’s for notification of Streamyx Zone’s login & password.
END
Customer will be charged RM120 for wireless modem installation in the next bill.

9. HOW CUSTOMER CAN ENJOY WIRELESS AT HOME & AT PUBLIC AREAS (STREAMYX ZONE)
Installer will install and configure wireless modem at customer’s premise. They will set SSID with network key and inform customer on how to connect their laptop to the wireless internet access.
WIRELESS AT PUBLIC AREAS (STREAMYX ZONE)
Customer go to any public areas which have this signage:
Customer set SSID to Streamyx Zone. Make sure that WEP is disabled. To start surfing, launch web browser and the Streamyx Zone login page will be displayed. Here, key in Login ID and password. Now customer is ready to surf the Net.

10. SAMPLE OF MULTIMEDIA CONFIRMATION SLIP
Streamyx Zone login & password

11. EMAIL NOTIFICATION ON STREAMYX ZONE’S LOGIN & PASSWORD
* MCMB will send to Streamyx’s

12. WHERE TO APPLY
Customers can apply for the promotion via the following channels:
TMpoint
TM Silver partners
Clickers Authorized Outlet (CASO)
Consumer Sales

13. Tick Add On Mobility Package
SAMPLE APPLICATION FORM – SPECIAL FORM
Tick Add On Mobility Package

14. Existing Combo charges
BILLING -GENERAL
The 1st bill received upon Streamyx activation include the following:
an installation fee of RM120
service activation fee of RM75
1st month subscription fee
advance charge of the 2nd month subscription fee.
waiver on fixed line rental
charge on call usage prior to activation of the new call plan (existing fixed line customers)
Voice RM28 (optional)
Existing Combo charges

15. LEAFLET (OUTLAY)

16. LEAFLET (INLAY)

17. STREAMYX ZONE SIGNAGE
WINDOW STICKER
LOGO

18. STICKER WIRELESS MODEM

19. PACKAGE INFO CENTRE
The information on the packages can be obtained from the following:-
TMpoint
TM Silver partners
CASO
Consumer Sales
CSM
– Package info & updates
100 (press 2 :Internet Services) - Customer Interaction Center for product query, check streamyx availability etc.

20. THANK YOU 20 20