1 TRAINING FOR INDEPENDENT TRAVEL AGENTS

2 Popularity of Cruising Hassle Free Hassle Free A Floating Resort A Floating Resort Convenience Convenience Interest for all ages Interest for all ages Contained Cost Contained Cost

3 Cruise Terms Add-on Add-on Category Category Guarantee Guarantee TBA TBA

4 Cruise Types Destination Destination Repositioning Repositioning Theme- Favorite Sport Teams Theme- Favorite Sport Teams Sailing Vessels Sailing Vessels River Cruises River Cruises

5 River Cruises Viking River Cruises AMA Waterways Uniworld Avalon Waterways

6 Premium Oceania SeaBourn Regent Paul Gauguin Windstar

7 Luxury/Traditional

8 Cruise Etiquette Alcoholic Beverages Alcoholic Beverages Attire & Clothing Attire & Clothing Dining Dining Embarkation & Debarkation Embarkation & Debarkation On Board Credit Charges On Board Credit Charges Special needs Special needs Tendering Tendering When on travel agent rate trip do not discuss with other guests When on travel agent rate trip do not discuss with other guests

9 Entry Requirements Passports procedures are changing constantly. For current requirements go to Passports procedures are changing constantly. For current requirements go to

10 Shore Excursions

11 Insurance Protects you and your clients in the event they have to cancel their trip Protects you and your clients in the event they have to cancel their trip CSA Travel Protection our preferred supplier CSA Travel Protection our preferred supplier Comparable coverage at a lower cost Comparable coverage at a lower cost Earn a monetary reward once you complete the CSA course when booking for clients Earn a monetary reward once you complete the CSA course when booking for clients

12 Air Add-ons Advantages Advantages Air fares are the same price no matter when they are purchased Air fares are the same price no matter when they are purchased Can be cancelled and changed for a fee Can be cancelled and changed for a fee Cruise lines block seats that best fit the cruise schedule Cruise lines block seats that best fit the cruise schedule Transfers are included Transfers are included West Coast departures may include a complimentary overnight for East Coast sailings West Coast departures may include a complimentary overnight for East Coast sailings Cruise lines will get you to the next port should you miss the departure due to an airline delay. Cruise lines will get you to the next port should you miss the departure due to an airline delay. Disadvantages Disadvantages Cost More Cost More More flexibility with pre-post stays and different schedules More flexibility with pre-post stays and different schedules

13 Agent Rates Most cruises lines have agent rates Most cruises lines have agent rates Based on availability Based on availability Check individual travel agent sites Check individual travel agent sites They are advertised on faxes and websites such as Mailpound and Platinum Seminars as well as Fam news. They are advertised on faxes and websites such as Mailpound and Platinum Seminars as well as Fam news. Agent rates are for agents only Agent rates are for agents only Sign up for individual agent sites and do training Sign up for individual agent sites and do training Each cruise line has their own parameters that must be met in order to qualify for travel agent rates Each cruise line has their own parameters that must be met in order to qualify for travel agent rates You can sign up on your own for You can sign up on your own for us for username and password us for username and passwordwww.ncl.com

14 Cruise Resource Pages Booking a Cruise Booking a Cruise Call the cruise line directly, identify yourself as an agent Call the cruise line directly, identify yourself as an agent Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone number Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone number Seniors, Military, Past Guest, Residents? Seniors, Military, Past Guest, Residents? Place on hold, lock in rate Place on hold, lock in rate You book, you get 50% of commission on cruise rate, insurance, and transfers. You book, you get 50% of commission on cruise rate, insurance, and transfers. Must add to cruise only rate the port charges and taxes (NCF) Must add to cruise only rate the port charges and taxes (NCF) Documenting the Reservation Documenting the Reservation Document name of reservationist, confirmation #, deposit information and final payment information. Document name of reservationist, confirmation #, deposit information and final payment information. Have the cruise line send a fax confirmation to Pulaski office. Have the cruise line send a fax confirmation to Pulaski office. Check the fax confirmation for accuracy sent by Pulaski office. Check the fax confirmation for accuracy sent by Pulaski office. If payment is by check make sure you allow 2 weeks for the payment to be mailed to and deposited by the Pulaski office and sent to the cruise line. If payment is by check make sure you allow 2 weeks for the payment to be mailed to and deposited by the Pulaski office and sent to the cruise line. Credit card payments are called into the cruise line by you. Credit card payments are called into the cruise line by you. Send in a Booking Form as soon as money is paid. Send in a Booking Form as soon as money is paid.  Script Cruise Directory Cruise Directory

15 Princess Onesource overview and enrollment eligability Princess Onesource Academy program can help make you more effective at selling the Princess Cruise Line product. The course is presented in a way that is entertaining and engaging, allowing you to go at your own pace. Princess Onesource Academy program can help make you more effective at selling the Princess Cruise Line product. The course is presented in a way that is entertaining and engaging, allowing you to go at your own pace. Move up the ranks! The Academy program follows the naval tradition of recognizing achievement with promotions through the ranks. Complete the required courses to rise from First Officer up to the highest level of Commodore. The higher the rank, the better the rewards. Move up the ranks! The Academy program follows the naval tradition of recognizing achievement with promotions through the ranks. Complete the required courses to rise from First Officer up to the highest level of Commodore. The higher the rank, the better the rewards. Commodore Rewards: Your graduation cruise course represents the final step of your Academy program training. Cruises are available on a first come first serve basis. Commodore Rewards: Your graduation cruise course represents the final step of your Academy program training. Cruises are available on a first come first serve basis.

16 The Graduation Cruise Course Offer allows Qualifying Travel Agents who have achieved the level of Commodore to study Company's cruises up close and in person and take part in an intensive educational project. Upon reaching the Commodore Level, a Qualifying Travel Agent is eligible to book, for him/herself and one (1) guest, a Graduation Cruise Course Cruise* to be announced from time to time at Company's sole discretion. This unique learning opportunity will familiarize you with the Princess vacations you sell, and will allow you to gain personal insight into a specific destination. The Graduation Cruise Course Offer allows Qualifying Travel Agents who have achieved the level of Commodore to study Company's cruises up close and in person and take part in an intensive educational project. Upon reaching the Commodore Level, a Qualifying Travel Agent is eligible to book, for him/herself and one (1) guest, a Graduation Cruise Course Cruise* to be announced from time to time at Company's sole discretion. This unique learning opportunity will familiarize you with the Princess vacations you sell, and will allow you to gain personal insight into a specific destination. Meeting with the ship’s Future Cruise Consultant and Circle Host/ess Meeting with the ship’s Future Cruise Consultant and Circle Host/ess Completing a simple questionnaire regarding onboard activities Completing a simple questionnaire regarding onboard activities Participating in a ship tour during your voyage Participating in a ship tour during your voyage These educational tasks will not only benefit you in preparing for clients’ future travel, but they will also further your education and expand your knowledge about Princess Cruises. The more you know, the more you can sell, and the happier your clients will be. These educational tasks will not only benefit you in preparing for clients’ future travel, but they will also further your education and expand your knowledge about Princess Cruises. The more you know, the more you can sell, and the happier your clients will be. Graduation cruises are subject to cancelation penalties and possible loss of using your graduation cruise. *The number of cruises offered at any one time is at Company's sole discretion and is subject to limited availability. This offer applies to Inside staterooms only. The Company may, at its discretion, offer additional space in other categories as paid upgrades. It is possible that the number of agents who earn Commodore Level may be more than number of trips available, during your eligibility period. It is recommended that a Qualifying Travel Agent look for the announcements for Graduation Cruise Courses availability and respond immediately. *The number of cruises offered at any one time is at Company's sole discretion and is subject to limited availability. This offer applies to Inside staterooms only. The Company may, at its discretion, offer additional space in other categories as paid upgrades. It is possible that the number of agents who earn Commodore Level may be more than number of trips available, during your eligibility period. It is recommended that a Qualifying Travel Agent look for the announcements for Graduation Cruise Courses availability and respond immediately.

17 Enrollment Eligibility Pulaski Tickets & Tours in partnership with Princess Cruise Line does require the following prior to being enrolled in Princess Onesource. Pulaski Tickets & Tours in partnership with Princess Cruise Line does require the following prior to being enrolled in Princess Onesource. a) Only one agent per household will be allowed to enroll. b) Member cannot enroll unless they have taken our Introduction and Cruise classes. c) Member must book a Princess cruise for a friend/client in order to enroll UPON COMPLETION OF THE COURSE YOU WILL BECOME ELIGIBLE FOR YOUR GRADUATION CRUISE *. UPON COMPLETION OF THE COURSE YOU WILL BECOME ELIGIBLE FOR YOUR GRADUATION CRUISE *.