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2. Travel Solutions Program Value Added Services

3. Travel Solutions Program Dedicated Drexel University Travel Agents & Phone Numbers Domestic: 866.591.5480 International: 715.344.6203 (call collect) Speak to a dedicated Travel Agent 24/7 24/7 Services: Emergency Travel Assistance Worldwide Travel Assistance Medical Assistance Concierge Services Roadside Assistance

4. Travel Solutions Program

5. Business, Meeting and Personal travel arrangements Custom Online Booking Tool Travel Insurance Program (student & faculty programs) Preferred Hotel Program Athletic, student abroad travel, alumni, and meetings

6. Travel Solutions Program What’s in it for me?

7. Travel Solutions Program Calendar Synchronization: Capability for adding your itinerary to your desktop calendar. Search Flexibility: Various search options for flights, hotels and cars. Quality Control: All reservations are Quality Controlled to guarantee their accuracy. No Hidden Fees: Service fees are clearly defined. 24/7 Access Research and make your travel plans any day and any time. Trips (travel history): Allows you to access/review your held trips, purchased trips and past trips. Profile: Stores your personal information including travel preferences, credit cards, membership program numbers (air, hotel & car). Travel Arrangers: Travel Arrangers have the ability to book travel on behalf of others and manage their personal travel profiles.

8. Travel Solutions Program All Marathon Travel agents are required to utilize AgentWare. AgentWare enables travel professionals to intelligently search a growing number of vendors for the lowest airfares. Marathon Travel is able to access more than 72 vendor websites within the click of one button. This search functionality integrates into our reservation system, allowing us to access and compare real-time fares from a variety of low-cost carriers, consolidators and aggregators. Moreover, AgentWare empowers us to feel confident that we are offering our travelers the best possible price. Fare Shopping

9. Travel Solutions Program You can depend on Marathon Travel to find the best airfare prices. We are so confident of our ability to follow through on this guarantee that we make the following promises: When you reserve your flight with Marathon Travel, we promise that if you find a lower airfare for the same traveler, airline, date and flight, on another website, on the same day as you make your reservation, we will honor that rate and provide you with a $50 coupon per ticket toward your next purchase through Marathon Travel. Low Fare Promise

10. Travel Solutions Program Our Quality Control department continues to monitor the airfare after you purchase an airline ticket through Marathon Travel. If the airfare amount decreases, we capture the lower airfare, reissue the ticket, and the airline issues a voucher for the difference based on the rules and regulations of each airline. Some airlines charge reissue fees, others do not. When the savings outweigh the airline reissue fees, the traveler will be issued a voucher from the airline for the difference of the two prices. Marathon Travel will monitor future airfares booked through the airline issuing the voucher and apply it to that next purchase based on the rules and regulations of each airline.

11. Travel Solutions Program Service Fee Structure Domestic $8.00 per ticket For reservations booked through our online booking tool, for the Do-It Yourselfers. $25.00 per ticket When booked through the Drexel University Travel Desk, for comprehensive services. Additional $14.00 per ticket = $22.00 When a combination of the above services is required, if you’ve made your reservation online but need further assistance. Please Note: No service fee charged when booking hotel and or car reservations.

12. Travel Solutions Program Service Fee Structure International $8.00 per ticket For reservations booked through our online booking tool, for the Do-It Yourselfers. $45.00 per ticket When booked through the Drexel University Travel Desk, for comprehensive services. Additional $30.00 per ticket = $38.00 When a combination of the above services is required, if you’ve made your reservation online but need further assistance. Please Note: No service fee charged when booking hotel and or car reservations.

13. Travel Solutions Program Agent-Assisted Group Travel Service Fees Domestic Travel Fees Group of 2-9 travelers: $25.00 for the 1st traveler and $15.00 per each additional traveler based on the exact same itinerary. Group of 10 or more: $15.00 per person for groups of 10 or more passengers based on the exact same itinerary. International Travel Fees $40.00 per person based on two or more travelers, traveling on the exact same itinerary.

14. Travel Solutions Program Agent-Assisted Reservations

15. Travel Solutions Program Speak to a dedicated Drexel University Travel Agent 24/7: Domestic: 866.591.5480 International: 715.344.6203 (call collect) Agent will review options based on your travel requirements, make seat assignments, advise airline policies and documentation requirements, etc. Assistance with building travel profiles for frequent travelers and assistance with signing up for air, hotel and car membership programs Agents utilize various resources including airfare consolidators to obtain the best schedule and price on domestic, international and complicated itineraries Specialized group and meeting travel planning department

16. Travel Solutions Program Online Reservations

17. Travel Solutions Program How to Access GetThere Access the online reservation system at: www.drexel.edu/procurement Click on Authorized Travel Agent under the Travel Services drop down

18. Travel Solutions Program Drexel University Travel Site Click on the link to make a reservation or to create your account/profile

19. Travel Solutions Program Create Account/Profile Click on ‘Create Account’ Site Id: drexel Password Key: drexelnew (case sensitive)

20. Travel Solutions Program Please enter your email address in the User Name field Complete your account/profile

21. Travel Solutions Program First Time Log In Upon creating your account – click on ‘Profile’ to review & update your profile before completing an online reservation Be sure to include the legal spelling of your name, gender and birth date in the Personal Information section

22. Travel Solutions Program GetThere Features

23. Travel Solutions Program Add and change your Profile Settings, Travel Preferences and Arranger Settings Profile

24. Travel Solutions Program In your profile, add travelers and travel arrangers Note: The traveler and arranger must have a GetThere account/profile before they can be added as a traveler or arranger Travelers and Travel Arrangers

25. Travel Solutions Program This page will become your Home Page once you have added travelers in the “My Travelers” section of your profile TravelArranger Portal Travel Arranger Portal

26. Travel Solutions Program Announcements Book Activities and make Restaurant Reservations Reserve Taxis, Limos and Executive Sedans Check flight arrival and departure status Links to various Travel Tools

27. Travel Solutions Program Search for Flight, Hotel, and/or Rental Car Search by Roundtrip, One- Way or Multi-Destination Shop by Schedule or by Price Search

28. Travel Solutions Program Toggle between Search by Schedule and Search by Price without reentering search criteria

29. Travel Solutions Program Search by Price Matrix

30. Travel Solutions Program Easy to use Seat Selection Maps Seat Maps

31. Travel Solutions Program Search for hotels near an address, city or airport Search for hotels near your company locations or other points of interest Hotel Reservations

32. Travel Solutions Program Sort results by Company Preferred Hotels, Rate, Hotel Name, or Distance Display hotels on a map View pictures, amenities, and maps with directions

33. Travel Solutions Program Search for car rentals at an airport or other city locations Car Rentals

34. Traveler Information Be sure the traveler’s name is legally spelled and the gender and birth date are entered You may use this area to enter information for a guest traveler

35. Travel Solutions Program Purchase Trip Complete the Trip Review And Billing Information Screens to finalize your trip purchase

36. Travel Solutions Program Add a Ride (taxi, limo or sedan) Download trip to your Outlook calendar Duplicate Trip for another traveler Confirmation Page

37. Travel Solutions Program Access your Active Trips, Past Trips and Cancelled Trips Trips

38. Travel Solutions Program Select any trip in your Trips area and make it a Template if you plan to book that same itinerary again You may also acquire Templates from other travelers Templates

39. Travel Solutions Program When you need assistance or have questions, contact the Drexel University Travel Desk 24/7 at: Domestic – 866.591.5480 Domestic – 866.591.5480 International - International - 715.344.6203 (call collect)