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Travel Program Overview

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Presentation on theme: "Travel Program Overview"— Presentation transcript:

1 Travel Program Overview
3/31/2017 Travel Program Overview UCG Travel Department Assists Travelers Questions/issues Management reporting Policy monitoring Emergency tracking Travel supplier management Coordinate corporate savings programs qualifying trips (i.e. airfare exceeds $500) UCG Dedicated Travel Agency World Travel, Inc Offers online booking through Cliqbook UCG agent team to assist by telephone Available 24 hours a day 7 days a week Provides assistance when booking online Assists with questions or issues Checks for lower fare options on all tickets (booked online or by telephone) Online Booking Tool Cliqbook (Concur) Best in class Easy to use Familiar look and feel of leisure Web sites Access to Web fares Simple process to book air, car, and hotel Trip library (upcoming and past trips) Travel Web Portal Access to your traveler profile UCG corporate travel policy Access the online booking tool Link to frequently used traveler Web sites UCG office directory Travel industry update Travel program overview & FAQ

2 3/31/2017 Important Tips Book all single destination trips online – access the online booking tool at Book as far in advance as possible Call UCG’s travel agency for questions and to book complicated, multiple destination trips UCG Internal Travel Department will assist you with special requirements (meetings, groups, policy, and trips with fares over $500, etc.) Call World Travel to cancel or change reservations (whether originally booked online or by telephone) Air, car and hotel will be direct billed to UCG

3 UCG Travel Policy Key Points
3/31/2017 UCG Travel Policy Key Points Select the lowest available airfare, considering all options including, non-refundable tickets, connections and/or alternative airports Limit changes that incur additional cost Car rentals should be booked through Avis and Budget unless not available Contact the Corporate Travel Department if your flight exceeds $500 Business travel must be purchased through World Travel either online at or by telephone at Review the complete travel policy prior to travel. Policy is available at click on

4 3/31/2017 Getting Started Go to create a new traveler profile by clicking User ID is your corporate address Create your personal password Enter your company as UCG, even if you work for another division Enter frequent flyer programs, contact info, personal preferences, etc. Contact the Online Help Desk at if you need assistance Your profile will be built within 24 hours. Click the link to book travel Your profile must be completed prior to traveling for UCG

5 3/31/2017 Contact Information Questions, Changes, Cancellations, Site Navigation call online help at 24/7/365 Agent Support available at UCG Corporate Travel Department to assist with meetings/group travel, flights over $500, policy questions, vendor related issues Dana Haskell, Travel Manager Emily Waite, Travel Associate

6 UCG Travel Portal 3/31/2017 Book travel online Click here for Help
Read Travel Policy Contact UCG Travel Agents Contact Corporate Travel Department

7 3/31/2017 Cliqbook Login Page Enter your UCG address and the password you created in your profile NOTE: You must have completed a traveler profile 24 hours prior to accessing the booking tool

8 Cliqbook Home Page 3/31/2017 Company Notes:
It is very important to read this before starting Cliqbook Home Page

9 3/31/2017 Destination Map Click on the destination map to visually select city. If city is not shown, click in the approximate location for a list of airports in that area. Or enter your destination and arrival city by name, airport, or airport code.

10 Flight Search Criteria
3/31/2017 Flight Search Criteria Cities can be auto populated using the destination map Search for flights, cars, hotel and rail Expand or narrow your search (i.e. select +/ - 2 to search 2 hours before and 2 hours after your specified time Search by Price to view the lowest fares available or search by Schedule to view a greater number of fights

11 View by Price or Schedule
3/31/2017 View by Price or Schedule Search by Schedule to view more options – Click on the Airline Icon for Additional Options Note: if you cannot find suitable options please call UCG’s dedicated agents for assistance

12 3/31/2017 Sort Results

13 Select Seats, Reserve Flights
3/31/2017 Select Seats, Reserve Flights Reserve Flights View /Select Seat

14 3/31/2017 View Seat Map

15 3/31/2017 Book Car Rental Select from UCG’s preferred suppliers

16 3/31/2017 Book Hotel

17 Review Travel Details 3/31/2017
NOTE: Reservations are sent to the Corporate Travel Department for review approval

18 Enter Trip Booking Information
3/31/2017 Enter Trip Booking Information Complete required fields Enter special requests – i.e. please book this special rate conference hotel

19 Add Comments to the Agent
3/31/2017 Add Comments to the Agent My preferred seat was not available, is it possible to waitlist me for it? (provide preferred seat) I thought there was a 1:00pm flight but could not find it so I booked an earlier flight. Can you check to see if I can book a later flight instead? I am attending a conference and need to stay at the conference hotel, please book it for me (provide hotel, conference name, and special rate). Please book my same itinerary for my colleague.

20 3/31/2017 Purchase Ticket Your reservation is not complete until you click “Purchase Ticket”

21 3/31/2017 Final Conformation Verify that you received this “Finished” message. Be sure you have a Trip Record Locator. World Travel will you a copy of your itinerary once the agency has issued your ticket.

22 Booking Travel Just Got Easier!
3/31/2017 Booking Travel Just Got Easier! Questions? Call Dana Haskell at Check out the FAQs click on Help

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