Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Ingram Micro | TRAINING ACADEMY Cisco ECS Certification Presenters: Michael Beach Ashley Scanlon Robert Young August 2, 2013

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 2 Cisco Collaboration Partner Specializations SpecializationAdvanced Technology Program Market/Segment SMBMidmarketEnterprise Solution Flexibility/Complexity Small Business Specialization Master Unified Communications Specialization TP Video Master ATP TP Video Advanced/Advanced Plus ATP TP Video Express ATP TP Video Master ATP Advanced Collaboration Architecture Specialization Express Collaboration Specialization Express Collaboration Specialization Partner Profiles: TelePresence partners moving to Collaboration SMB Collaboration partners moving to Midmarket New UC partners moving to Collaboration Express Collaboration Specialization Partner Profiles: TelePresence partners moving to Collaboration SMB Collaboration partners moving to Midmarket New UC partners moving to Collaboration

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 3 Cisco Express Collaboration Specialization addresses the growing midmarket opportunity with … New entry-point into Cisco’s collaboration partner programs 50% lower partner training and investment requirements Premier Certification Partner Investment Protection Enhanced Profitability with Cisco’s Value Incentive Program (VIP) Payments up to 15% Cisco Express Collaboration Specialization (ECS)

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 4 Collaboration Specializations Portfolios Small Business & Express Foundation Specialization Business Edition 3000 UC 500 Series UC 300 Series WebEx WPL All SPA Phones Selected Unified IP Phones Small Business & Express Foundation Specialization Business Edition 3000 UC 500 Series UC 300 Series WebEx WPL All SPA Phones Selected Unified IP Phones Advanced Collaboration Architecture Specialization (CAS) Includes all ECS Specialization, plus: Unified Communications Manager (Enterprise Edition) Unified Contact Center Express Unified Workspace Licensing (All versions) Unified Enterprise Attendant Console WebEx Meeting Server WebEx Social VXI/VDI Session Border Controller Advanced Collaboration Architecture Specialization (CAS) Includes all ECS Specialization, plus: Unified Communications Manager (Enterprise Edition) Unified Contact Center Express Unified Workspace Licensing (All versions) Unified Enterprise Attendant Console WebEx Meeting Server WebEx Social VXI/VDI Session Border Controller Master Unified Communications Specialization Includes all Cisco Collaboration products except those designated restricted by ATP requirements Master Unified Communications Specialization Includes all Cisco Collaboration products except those designated restricted by ATP requirements New! Express Collaboration Specialization (ECS ) Includes all Small Business & Express Foundation Specialization, plus: Business Edition 6000 Unified Communications Manager Express All Unified IP and Video Phones Prime Unified Provisioning Manager Business Edition Prime Collaboration Provisioning Jabber (Unified Presence) Unified Mobility Unified Border Element Unified SRST Unified Attendant Console Business Edition WebEx Meetings TelePresence MX300/MX200 TelePresence EX90/EX60 TelePresence C20 Quickset TelePresence SX20 Quickset TelePresence MCU 5300/4500/4200 TelePresence Profile 42 with C40 TelePresence Profile C65/55/52 TelePresence Integrator C90/60/40 TelePresence Edge 95 or 75 MXP TelePresence VCS Starter Pack TelePresence VCS Expressway with TMS TelePresence VCS Control with TMS New! Express Collaboration Specialization (ECS ) Includes all Small Business & Express Foundation Specialization, plus: Business Edition 6000 Unified Communications Manager Express All Unified IP and Video Phones Prime Unified Provisioning Manager Business Edition Prime Collaboration Provisioning Jabber (Unified Presence) Unified Mobility Unified Border Element Unified SRST Unified Attendant Console Business Edition WebEx Meetings TelePresence MX300/MX200 TelePresence EX90/EX60 TelePresence C20 Quickset TelePresence SX20 Quickset TelePresence MCU 5300/4500/4200 TelePresence Profile 42 with C40 TelePresence Profile C65/55/52 TelePresence Integrator C90/60/40 TelePresence Edge 95 or 75 MXP TelePresence VCS Starter Pack TelePresence VCS Expressway with TMS TelePresence VCS Control with TMS

Cisco ECS Training Requirements Instructor-Led Training E-Learning Training Exam BE6000 for Account Managers 2 hours TelePresence Video Sales Specialist for Express 2 hours TelePresence Video Sales Specialist for Express (PATVSSE v1.0) # Account Manager 10 training hours Cisco Sales Expert 6 hours BE6000 AM # Cisco Sales Expert # CSE BE6000 for Sales Engineers 3 hours Architecture System Engineer 43 training hours Administering Cisco Voice & Unified Communications 40 hours BE6000 SE # Administering Cisco Voice & Unified Communications (ICOMM) # Implementing Cisco Voice Communications and QoS v8.0 / 40 hours Implementing Cisco Unified Communications Manager, Part 1 / 40 hours CIPT1 # Field Engineer 101 training hours TelePresence Video Field Engineer for Express 5 hours Implementing Express TelePresence Video Solutions 16 hours CVoice & QOS # Implementing Express TelePresence Video Solutions ILT (PAIETVS v1.0) #

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 6 Architecture System Engineer: ■ ICOMM – Administering Cisco Voice & Unified Communications ■ $2,716 (40 Hours) Field Engineer: ■ CVOICE – Implementing Cisco Voice Communications and QoS $2, (40 hours) ■ IPT1 - Implementing Cisco Unified Communications Mgr part 1 $2, (40 hours) ■ PAIETVS – Implementing Express Telepresence Video Solutions $1, (16 Hours) Instructor Led Class Pricing

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 7 RoleCourse Name Course Format (Updated 3/1/13) Class Cost (List) Class Cost (IMTA)Test Required Test Cost (List) Requirement Met (Names) Account Manager CSE - Cisco Sales Expert Online$ $80.00 Cisco Business Edition 6000 for Account Managers Online$ $65.00 TelePresence Video Sales Specialist for Express Exam (PATVSSE) Online$ $65.00 System Engineer Introducing Cisco Voice and Unified Communications Administration (ICOMM v8.0) Instructor-led avail. Through IMTA$3,395.00$2, $ Cisco Business Edition 6000 for Sales Engineers Online$ $65.00 Field Engineer Implementing Cisco Unified Communications Voice over IP and QoS v8.0 (CVOICE v8.0) Instructor-led avail. Through IMTA$3,395.00$2, $ IPT1 v9.0 - Implementing Cisco Unified Communications Manager Part 1 Instructor-led avail. Through IMTA$3,395.00$2, $ Implementing Express TelePresence Video Solutions ILT (PAIETVS v1.0) Instructor-led avail. Through IMTA$1,995.00$1, $65.00 Sub-totals:$9,853.25$ Training & Testing Cost:$10, Ingram Micro ECS Program Reimburseme nt:-$6, Reseller Cost:$4, ECS Worksheet

121202_ 8 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. T echnical Support R esources Robert Young Technology Solutions Engineer

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 9 Ingram Micro Technical Support Not your stereotypical Technical Support ■ Over 1.8 Million Calls Serviced in 2012 ■ On average we build $16M - $18M in Solutions every day ■ 14 different vendor-agnostic Help Desks to build a full end-to-end solution for you customers ■ 180 technicians holding over 500 certifications including: Ongoing Development – Over 30,000 hours of OEM dedicated training each year 100% of calls taken are pre-sale consultations to build solutions.

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 10   42 Cisco certified and specialized technicians   All Data Center Technicians have Netformx   CCIE on staff   Cisco-badged Sales Engineer onsite   Over 10,000 Cisco calls serviced per month   Less than 1% of calls escalated to TAC   Solution focused with multi-vendor support   Sales Enablers (frequently conference w/end-users) Ingram Micro Cisco Technical Support | BOM Creation 1(800)

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 11 Proposal to customer Ingram Micro assistance with presentation 1. Remote demonstration – VPN – Office extend – Webex – Telepresence 2. Solution Center – On-site in Buffalo, NY or Santa Ana, CA 3. Experience Center – On-site in Buffalo, NY

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 12 ■ “Trusted Advisors” Creating Pipeline Opportunities ■ Available to Partners for: – Demand Generation – Competency Creation & Development – Technical Consultation – Design Assistance – Fitting the Technology to the Business Need – IM Resource Direction/Alignment (Market Development, Integration Services, Solution Center, IM Link, etc.) – Sales and Technical Training ■ 4 Regional TSE’s partnered with Market Development Managers and Cisco Field. Aligned by geography and architecture. ■ 1 TSE focused on partner development in the Premier space. Technology Solutions Engineers

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 13 Carol Wright (716) Northeast Territory Jason Bourque (716) Southeast Territory Kevin Switzer (585) Central Territory Robert Young (619) West Territory Mike O’Brien (585) National Premier Partners Technology Solution Engineer US Coverage

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 14 Solution Centers: Santa Ana, CA & Buffalo, NY Premier education and training center for Ingram Micro resellers and their customers  Allows you to provide:  Beta and proof-of-concept (POC)  Live, hands-on product and solution demonstrations  End-user trainings and seminars  Virtual Labs – Cisco & Juniper  Offers you the opportunity to:  Deepen your knowledge base  Form new partnerships  Expand your service offerings

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission _ 15 The Experience Center The Experience Center is an interactive forum where partners and customers can collaborate in a professional environment with fully supported state-of-the-art technology solutions. The Center has executive meeting presence, interactive presentation capabilities, demonstration pods, video conferencing and a technology showroom all in one location. It is where solutions come to life. Partners can leverage the center to have deeper business conversations with their customers and focus on solutions that best meet their needs.

121202_ 16 Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. Please contact Technical Support Robert Young Jabber: IMTA Contacts: Michael Beach | Training Advisor | x66630 Jamie Kline | Training Advisor | x65115 Refer to the following websites: your IMTA team at Cisco Team Ashley Scanlon | Cisco Channel Account Specialist 1(800)

Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.