1. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 1 IM Professional Services Overview for PCC-MD Michael Diamant Bob Arsenault

2. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 2 Agenda ■ Ingram Micro Services ■ Professional Services Approach ■ Current Professional Services Offerings ■ Next Steps ■ Q&A

3. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 3 Professional & Training Services – Solution Education – IM Expert Services – Manufacturer Education & Certifications Ingram Micro Professional Services

4. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 4 Ingram Micro is dedicated to uncovering and investing in ways to help our partners extend and develop their IT services businesses safely, with minimal investment & business risk. IM Professional Services End Customer Reseller ( Trusted Advisor) Ingram Micro ( Trusted Provider) ■ ■ Leverage partners’ trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than in-house ■ ■ Move product faster to market, extend and support greater product sales ■ ■ Support emerging technologies

5. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 5 IM Professional Services VAR  Resellers  MSP  Vendors service providers IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners  IM Certified IM Professional Services customers services Plan Implement Manage Support Benchmarking  Assessment  Planning  Strategy  Design Certification  Pre-Sales Tech Support Benchmarking  Installation  Configuration  Tuning  Testing  System Integration  H/W-S/W Upgrades  Application Development  S/W Customization  Migration Benchmarking  Administration  Asset Management  Systems Management  Performance Tuning  Production Control  Back-up and Archiving  Replication  Help Desk  Remote Infrastructure Management  Relocation Benchmarking  Warranty  Asset Disposition  Break-Fix  Hardware Support  Software Support  Business Recovery  Training/Certification  Recycling- Remarketing

6. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 6 ■ IM is a Trusted Source with proven capability to deliver with consistency, predictability, and quality ■ Access to a comprehensive portfolio of tools, products, and services for a complete solution ■ Pre Sales Technical Support ■ Subject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resources ■ Ability exploit new or expanded service and product revenue streams ■ Sales, Customer Support, Finance, Integration Services and Logistics Support for your business Advantages for our Solution Providers

7. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 7 Wireless Network Assessment Current Professional Services Offerings Virtualization Health Check

8. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 8 IM Wireless Network Assessment ■ ■ Review existing WiFi infrastructure and requirements ■ ■ Analyze Customer Site floor plan and propagation ■ ■ Identify coverage and interference issues ■ ■ Active and/or Passive Surveys ■ ■ Provide recommendations – – (including BOM if requested)

9. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 9 Findings and Recommendations ■ Prioritized List of Risks Identified – High; immediate action required – Moderate; potential action required – Low; deviation from best practices ■ Recommended Architecture – Access Point placement and configuration  Physical location  Channel setting and power  Installation instructions – Best Practices

10. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 10 ■ “I want to protect my network from non authorized devices” ■ “I have a number of employees that are bringing their own wireless devices to work” ■ “I want to expand our service offerings to include wireless network design and deployment ■ “We have had wireless network congestion and want to improve our overall network performance” ■ “This is not my area of expertise and I want to begin wirelessly enabling my business” ■ “I don’t have time to stay up to date on the latest products and best practices” Rationale for a IM Wireless Network Assessment

11. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 11 Benefits to You & Your Customer ■ Improved Performance > Better Customer Experience ■ Increased Efficiency > Enhanced ROI ■ Isolate BYOD > Reduced Congestion ■ Best Practices > Well Architected Network ■ Optimize Infrastructure > Fewer Problems ■ Enable New Applications > New Functionality

12. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 12 IM Virtualization Health Check ■ ■ Review architecture and operations ■ ■ Analyze configuration and workloads ■ ■ Identify gaps and findings ■ ■ Provide recommendations & roadmap Coming soon..

13. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 13 ■ Prioritized Findings – Critical, Short-term, Long-term, Nice-to-have ■ Recommendation Approach – Best in class solutions - HW, SW, systems, tools – Organizational – service-centered, catalog – Operational – provisioning, monitoring, problem/incident mgmt. – Technical – consistent configurations, backups, patching ■ Roadmap Approach – Driven by goals & objectives – Private, Hybrid, Public, mixed platforms Recommendations & Roadmap

14. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 14 ■ “I want to drive more business value from my IT infrastructure” ■ “This is not my area of expertise and I want to begin the transformation of my business” ■ “I host a large multi-tenant environment and want the cost savings of streamlining my operations” ■ “I want to expand our service offerings without a significant investment” ■ “We have had downtime and issues and want to improve our SLA” ■ “I don’t have time to stay up to date on the latest technologies, best practices, tools” Use Cases for a IM Virtualization Health Check

15. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 15 Benefits to You & Your Customer ■ Peace of Mind > Customer Loyalty ■ Lower TCO > Remain Competitive ■ Align Roadmap to Objectives > Plan of Action ■ Avoid potential outages > Protect Brand ■ Education & Best Practices > Stay Current ■ Optimize infrastructure > Less/Delay Future Investment ■ HA & DR > Maintain/Increase SLA ■ Better Performance > Better Experience

16. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 16 ■ Value Proposition for Resellers – Enhances Trusted Advisor value to Customer – Drags core/cloud products and services (Server, Storage, Network, SW, Cloud) – Remediation product and services sales as result of Health Check – Proactive identification of Customer needs and issues ■ Products and services to wrap around the solution – Physical – Servers, Storage, Network, Backup – Licensing - Acquire software licensing VMWare/Microsoft, transition licensing through Ingram Micro – Services – Planning, Implementation/Remediation, Support Services – Cloud – Cloud Mgmt. Services, Communication & Collaboration, Infrastructure, Security, Business Apps Trusted Provider Trusted Advisor

17. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 17 ■ Security Assessments – Penetration Test – Web App Vulnerability ■ VCE Implementation – Vblock 100/200 D&I New Offerings – Coming Soon

18. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 18 ■ Info - IngramMicro.com/ProfessionalServices ■ SOW/RFP Submittals - IngramMicrolink.com Website

19. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 19 Sales and Support Assistance ProServices@ingrammicro.com | (800) 456-8000 x67247 | x66686 | x66492 To become an Service Provider or Order Professional Services ProServices@ingrammicro.com | (800) 235-4128 Follow us Ingram Micro Professional Services@IMProServices Getting Linked Up with IM Professional Services

20. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 20 Questions

21. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 130803_ 21