1. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 1 Optimize Your Installed Base Ryan Kingston Manager, US & Canada Distribution Services June 4th, 2014

2. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 2 Optimize Your Installed Base Working Together Where to Sell It? Why Installed Base? Why Is It Important? Attach and Renew Join Our Journey Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

3. 120309_ 3 What Solutions? Cloud  Mobility  Apps What to Sell Increase services revenues (Leveraging Smart capabilities) Move up the decision tree to transformation opportunities Evolve  Where We’re Going Create new profit centers (Partner of the Future) Take advantage of future opportunities Transform  What Services? Product Support  Managed Services  Professional Services Leading Practices Incentives (DIY) Services/Plays (Outsource) Leading Practices Incentives (DIY) Services/Plays (Outsource) Working Together on our Journey What + Why  Programs + Offers  Resources + Incentives  Where to Sell It Maximize your installed base (Opportunity Development with IBLM) Reduce operational costs and create space to transform Optimize  Leading Practices Incentives (DIY) Services/Plays (Outsource) Renewals Engine  Migration EngineAttachRenewCoverRefresh Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

4. 120309_ 4 Where to Sell It? Customers with existing Cisco equipment Will soon fall out of support  Equipment not covered Discover and close these opportunities Using systems, reports, and automated tools Reduce operational costs  Increase profits  Free up your staff the best short-term chance for services growth Your installed base… Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

5. 120309_ 5 What Can We Offer to Help? 4 Primary Optimize Goals Cisco and Ingram Micro programs can aid your discovery process Increase Attach Cover Everything Maximize Renew Refresh Old Equipment Leading Practices  Incentives  Services/Plays

6. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 6 SMARTnet Optimization: Attach and Renew

7. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 7 ■ CEO Partner Attach Rate = 67.8% – 20 Partners Metrics as of 5/2014 – 10 Partners at or above 80% (minimum rebate threshold) – $1.7M in missed revenue ■ CEO Partner Renewal Rate = 39.7% – 20 Partners Metrics YTD FY2014 – 5 Partners at or above 75% (minimum rebate threshold) – $5.4M in missed revenue ■ $7.0M+ in cumulative missed TS bookings The Opportunity is Present

8. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 8 Ingram Micro Reseller Services Portal

9. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 9 Inventory

10. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 10 Services Quoting

11. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 11 RSP: Auto Quotes

12. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 12 ■ Single User Interface to simply manage installed base ■ New and Renewal quoting capabilities ■ Auto-Quote (CPAI) ■ Data customization & download ■ Client Direct Reseller Services Portal

13. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 13 ■ Low-Dollar Contract Automation ■ Delivery of quotes into market 90 days prior to contract expiration ■ Quotes Branded with Reseller Name and Logo – End Client accesses VAR-Branded portal ■ Phone Support available inbound & outbound to drive closure ■ VAR has complete visibility and control – Pricing – Opportunity Threshold – Ordering and Invoicing Client Direct

14. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 14 Client Direct STEP 1: VAR OPTS-IN TO PROGRAM STEP 2: QUOTES ARE GENERATED STEP 3: END CLIENT RECEIVES QUOTE & SELECTS ORDER OR CONTACTS SMARTNET SERVICE DESK STEP 4: VAR RECEIVES ORDER & TRANSACTS ORDER THROUGH THE RSP STEP 5: INGRAM MICRO PROCESSES ORDER & SENDS VAR THE INVOICE AGENT FOLLOWS UP TO VERIFY QUOTE & HELP PROCESS ORDERS

15. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 15 Client Direct: Customer Notification End Client Selects Buy Now Branded with VARs Logo

16. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 16 IBLM Direct Access via iPad & Portal Last-Date-of-Support Devices with Active Service Agreement Filter by Customer, Location, Product and Last-Date-of-Support Map Cisco Campaigns to Base So far, $2B in Refresh Leads DL Your Installed Base Has Arrived

17. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 17 ■ Product Refresh = $7,149,170 ■ Service Attach = $426,148 ■ Total Sales Oppty = $7,575,318 Opportunity represented is Today - 2015 IBLM: CEO Partner Opportunity

18. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 18 Call To Action

19. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 19 Join Our Journey

20. Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission. 120309_ 20 Join Our Journey Attend the 1:1 consultations Understand where Cisco is going and how you can differentiate and be profitable Meet with the SME’s in the Breakout sessions Setup appointment with Ingram Micro and sign-up for Services Advantage Let Ingram Micro’s Automation Platform help you Stay the Course Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.

21. 120309_ 21 Thank You