Enabling Smart Collaboration between Regulators and Private Companies in Dealing with Construction Permits: Malaysia's Experience Dr Izhar Che Mee, Enterprise Heartbeat MSC Sdn Bhd 7 th Regional Georgian ICT Development and Cyber Security Event GITI 2014

Population: 29.7 millions Malay, Chinese, Indian, Others GDP:337 billion USD TEMPERATURE:28 o C – 33 o C MALAYSIA

World Bank’s Ease of Doing Business Report 2015 OVERALL RANKING (out of 189 economies)

World Bank’s Ease of Doing Business Report 2015 DEALING WITH CONSTRUCTION PERMITS DB‘08‘09‘10‘11‘12‘13‘14 DB‘ MINISTRY LED INITIATIVES One Stop Centre (OSC) Online OSC System NEW INITIATIVES Focus Group – all stakeholders Process Re-engineering New OSC for end-to-end process HR Competency Development Revisit IT system economies ON-GOING INITIATIVES Sub-national Benchmarking DCP Tribunal NEW IT DCP SYSTEM

CHALLENGES Stakeholders Regulators Utilities companies Professional consultants 1.Coordinating and monitoring regulators’ efficiency in approving permits. 1.Many interactions between consultants and regulators and utilities companies. 2.Documents management.

PROTRAX’s VALUE PROPOSITIONS 6 Able to monitor projects easily – ONE PAGE SUMMARY Able to store project information and documents in a ONE REPOSITORY. All stakeholders use ONE SYSTEM. Professionals such as architects do online submission. Easy to learn and use – 2 hours of training.

7 PROTRAX: ONE PAGE PROJECT STATUS SUMMARY

8 PROTRAX: PERFORM TASKS SUBMISSION CHECKLIST

9 PROTRAX: ONE PROJECT DOCUMENTS REPOSITORY

Government Technical Agencies & Utilities Companies LOCAL MUNICIPALITY SERVER Internet Planning Department Building Department Engineering Department Accessible via smartphones, tablets and computers. Accessible from anywhere via internet. PROTRAX: HOW DOES IT WORK? “HORIZONTAL INTEGRATION”

PROTRAX: THE OUTCOMES Easier project status monitoring PROTRAX monitors and updates status of each task. Regulators can generate reports in seconds. Lesser interactions between professionals and regulators. Saves effort and cost. Systematic document management and easy to access documents. Safeguards documents for a long period. Higher staff productivity. Source of reference. Professionals perform online submission and monitoring. Saves effort and cost. Higher efficiency to regulators as documents are distributed in seconds.

CONCLUSIONS DCP stakeholders can be integrated via “HORIZONTAL INTEGRATION” ONE SYSTEM and ONE REPOSITORY for DCP via simple easy to use and learn web based system. POSITIVE OUTCOMES Higher staff productivity Lower operating cost Easier to manage and monitor Safeguards critical project information and document. Allows stakeholders to work from anywhere and anytime via Internet connectivity.

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