1. ICT Standards and Guidelines The Structure of the Project Akram Najjar CNSI – Senior Consultant Director of InfoConsult

2. Objectives of this Session Introduce the Standards and Guidelines Documents Define the components of the Documents Present the proposed Implementation Plan

3. Who are the Standards and Guidelines aimed at? The Management of Ministries and Agencies All technical and professional personnel in an ICT Unit Support units in the Ministry or the Agency such as: Purchasing Accounting Final users (Domain of the system) The Private Sector

4. What are the 13 areas or Segments?

5. Levels/Specs Standard Operating Procedures Standards Good PracticesGuidelines Procedural Mandatory Recommended Standards and Guidelines will include:

6. The procedure for testing software modules The procedure for securing a network The procedure to install a new system The procedure to exchange data between agencies Standard Operating Procedures ProceduralMandatory Examples

7. Maintaining database systems Designing software applications Selecting and evaluating ICT products and services Good Practices ProceduralRecommended Examples

8. A technical minimal requirement such as memory A professional requirement such as a Microsoft certificate A quantitative level such as Data Center temperature and humidity Standards LevelMandatory Examples

9. The number of PCs to connect to a server The number of backups a week What to include in a maintenance log file or register Guidelines LevelRecommended Examples

10. An Overall View of the Project The Guide to Good ICT Practices Develop the Standards and Guidelines Implement The Standards

11. Proposed Implementation Schedule

12. The Implementation Tasks Task 1 - Finalize Legal Requirements for Project Task 2 - Identify and Assign the Implementing Agency Task 3 - Identify and Secure Funding for the Project Task 4 - Plan the Project Task 5 - Approve the Project Plan Task 6 - Communicate and Disseminate Standards Task 7 - Maintain and Update ICT Standards and Guidelines Task 8 - Train the ICT Units Task 9 - Implement the ICT Standards and Guidelines Task 10 - Monitor and Control the Quality of the Standards

13. Where can you find the Standards and Guidelines? Your CD contains the full set of Documents It also contains all presentations of this workshop OMSAR’s website has a special page for Standards and Guidelines You can browse all documents online You can download them in web format for offline browsing Or in any of these formats: Microsoft Word format A Help File format www.omsar.gov.lb/ICTSG

14. B. Chatterjee will now present CNSI’s Findings and Recommendations