Managing IT with Tivoli

2 Tivoli Value Proposition - Customer need driven Deliver higher availability, performance, security, asset utilization Manage with fewer resources Customers need the ability to: Align IT with business priorities Automate and speed time to value Integrate heterogeneous environments Today’s complex IT environments require our customers to …

3 Performance & Availability Increase availability Integrate best practices Manage service levels Configuration & Operations Reduce costs Drive efficiencies Gain control Storage Management Backup and restore data Enhance business continuity Policy-based storage management Security Management Storage Management Performance & Availability Configuration & Operations Business Impact Management Core Services The Tivoli solution portfolio Security Management Reduce administration costs Consistently enforce policies Mitigate risks

4 Tivoli Storage strategy Data & Storage Resource Management Policy-based storage resource management solutions that are aligned with physical storage, platforms, applications, and storage topologies Actions taken on preset thresholds Data Management Centralized, automated management Open standards architecture Consistent solutions across the enterprise, zOS to Windows Applications specific solutions Most efficient backup, optimized for restore Integrated with System Management Business Impact Management Core Services

5 Tivoli Security strategy Privacy Management Centralized definition and monitoring of privacy policies Auditing and reporting for compliance Identity and Access Management Control users and their access to system resources, integrated with business processes Rapid, cost-effective deployment through web single sign-on and out-of-the-box application integration Threat Management Improved threat assessment through event consolidation and correlation Centralized auditing and reporting for compliance Proactive vulnerability assessments Business Impact Management Core Services

6 Tivoli Configuration & Operations strategy Change and Configuration Management Provision IT resources based on end user identities and system policies Integrate provisioning into business process workflow Provide the right software and data to the right places at the right time Remotely deploy, update, track, and manage IT assets Extend management solutions to pervasive devices Job Scheduling Increase system control and production capacity Extend the scope of centralized workload management Reduce the need for workload management skills at remote locations Business Impact Management Core Services

7 Tivoli Performance & Availability strategy Business Impact Management Align IT management with business objectives Assure customer service levels Improve cost efficiency via proactive IT planning Turn data into business information Event Correlation and Automation Understand cross domain interdependencies Improve availability with rapid problem resolution Elimination of potential points of failure Systems and Applications Monitoring Proactively Identify, notify, & cure problems at source Auto-discovery of critical resources Automated problem resolution Response time analysis Business Impact Management Core Services

8 Business Impact Management takes a Line of Business view Browsers Application Servers Web/Edge Servers Terminals Host Systems Host Databases Clients Servers Distributed Databases  Measure impact of events on business Availability Response time Manage users expectation of service level  View how business processes span the physical environment  Contract, measure, and manage end user service levels  Analyze historical data and predict future service levels

9 Define and record Service Level Agreements Prepare variety of web- based reports Proactively analyze trends and evaluate compliance of the agreements Send alerts for violation or trend toward violation Service Level Advisor Predictive ManagementReal-time Management IBM Tivoli and 3 rd Party Event Correlation and Automation Monitoring Business Systems Management Tivoli Service Level Management Tivoli Enterprise Data Warehouse

10 The Power Behind the Products Return on Investment Autonomic Computing Best Practices Integrated Management Rapid Deployment

11 Open Standards for Intelligent Integration  45 Open Standards Leading the industry in definition: Bluefin, SNMP, SyncML, ANSI T10/T11 Utilization of ARM, J2EE, JMX, JAAS  Active in Standards Boards W3C, OGSA, DMTF CIM, SNIA, OASIS, Global Grid Forum, JCP, IETF, ITIL  Linux 14 Tivoli products covering all major management functions Leading the industry in open standards support – offering unrivaled Universal Interoperability Security Management Storage Management Performance & Availability Configuration & Operations Business Impact Management Core Services

12 “Managing the processes that support the IT infrastructure will be one of the key determinants of future success for many network and systems management (NSM) vendors…NSM vendors must be able to provide offerings that support differing levels of IT process maturity.” —Cameron Haight, Research Director, Gartner Management Software that Intelligently Automates… Integrated Management Return on Investment Rapid Deployment Best Practices Autonomic Computing

13 What is Autonomic Computing? Freeing customers to focus on their business instead of their infrastructure Autonomic computing is:...self-management of e-business infrastructures requiring minimal human intervention...the correct balance between what is managed by a person versus by the system...key to the continued evolution of e-business Self- Configuring Self- Optimizing Self- Healing Self- Protecting

14 Autonomic Computing — an IBM Priority  IBM organization responsible for aligning business goals IBM Research — pushing the innovation envelope IBM Global Services — e-business on Demand IBM Server Group — self-managed systems (eLiza) IBM Storage Systems Group — autonomic storage IBM Software Group — self-managed software  More than IBM Partnering with top technical and scientific minds to foster standards Tivoli is the management software for autonomic computing

15 Configuration Manager Storage Manager Identity Manager Public Provisioning Infrastructure (with VeriSign) Autonomic Capabilities are Here Now Service Level Advisor Workload Scheduler for Applications Business Systems Manager Storage Manager Monitoring for Transaction Performance Analyzer for Lotus Domino Enterprise Console Switch Analyzer Netview Family Business Systems Manager Risk Manager Systems Automation S390 Monitoring for applications, middleware and databases Storage Resource Manager Storage Manager Access Manager Risk Manager Identity Manager Privacy Manager Access Management Services (with VeriSign) Self-configuringSelf-healing Self-optimizing Self-protecting Self- Configuring Self- Optimizing Self- Healing Self- Protecting

16 Evolution Not Revolution: Autonomic Levels Level 2Level 3Level 4Level 5Level 1 Basic Managed Predictive Adaptive Autonomic Manual analysis and problem solving Centralized tools, manual actions Cross-resource correlation and guidance System monitors, correlates and takes action Dynamic business policy based management

17 Leveraging Intelligence Integrated Management “… IT and enterprise management budgets are tightening. Smaller budgets are expected to yield bigger results … small-scale projects with low cost of entry and short ROI.” — Ray Paquet,Cameron Haight, Gartner “Enterprise Management Market Dynamics in 2002” Return on Investment Rapid Deployment Autonomic Computing Best Practices

18 Best Practices: Delivered in Many Forms Autonomic Computing Guidelines Web Services Management Guidelines Based on work with ITIL and IBM Research Tivoli Privacy Manager The industry’s FIRST enterprise solution based on leading edge industry specifications from the IBM Privacy Management Advisory Council Tivoli Monitoring family Automating Discovery and Deployment Monitors and Thresholds Problem Signatures Tivoli Workload Scheduler for Applications Integrated scheduling with enterprise applications Tivoli Field Guides Based on IGS and partner experience installing Tivoli with 1,000s of customers Guidelines:Products with Embedded Processes: Product Design Based on Industry Specifications :

19 Rapid Deployment for Faster ROI “… 50% of those surveyed reported that IT projects cost more than expected and 64% said their projects took longer than expected.” —Forrester Research, February 2002 Return on Investment Autonomic Computing Best Practices Rapid Deployment Integrated Management

20 Intelligent Management Software…  Leadership products  Industry best practices  Experienced business partners  Measurable business impact Easing the pain of integration and addressing the reality of automation for Business Impact Management Return on Investment Autonomic Computing Best Practices Integrated Management Rapid Deployment