UCA Lync Client for ShoreTel V3.4

Key Messages No Enterprise or Plus CAL required Works with ShoreTel You can use (most clients don’t offer this) Lync conferencing Lync video Seamlessly integrates ShoreTel with Lync No need to deploy Enterprise Voice on Lync Ensures customers “gracefully” transition to Lync No need for Lync Enterprise or Plus CAL’s saves $246/user

3 Intro The Unified Comms Alliance (UCA) Lync® Client is a UC software application which seamlessly integrates in the Microsoft Lync & Office suite and is interoperable with ShoreTel. Major ShoreTel features are implemented within this plug-in to Lync. It enables CTI (controlling your hard phone ie. 485, including ShoreTel soft clients) functionality or a full featured VoIP softphone with one click. Some of the features Seamless integration in Lync/Office/Office 365 Same Lync “look and feel” Voice and HD video enables Lync (base license only required Softphone or hard phone (CTI) mode Full presence synchronisation in Lync/ShoreTel Access to Active Directory and LDAP directories Click to Call Instant audio/video conferences with up to 16/8 participants without the need for additional server No Enterprise or Plus CAL required Supporting Windows7 & 8 32 & 64 Bit

4 FAQ No it does not and this feature is being removed by Microsoft in the next Lync release (Skype for Business) No this is not required, we use web services directly into the ShoreTel No. All we need is the base Lync license, Standard CAL Yes fully supported, again we do not require the E3 or E4 license Yes, there are 2 additional custom/application windows frame in the application (beside configuration). The video window (in case there is a video call) and the call control window Does the client use RCC? Do I need CSTA or and Audio Codes gateway? Surely it will need Enterprise or Plus CALs? Does it support Office 365? Is it the same “look and feel” as the normal Lync client

FeatureUCA Call Log ✔ Standard Lync ClickToCall support out of Office/Browser ✔ Standard Lync Keypad support for dialling phone numbers ✔ Lync Peer-to-peer Call Support ✔ Lync Search Rules for resolving Lync contacts based on Phone numbers ✔ Dialplan/Phone number manipulation support ✔ Deskphone/Softphone support ✔ Video/Audio conference support – no participants 9/16 Use of native Lync User interface (No Lync UI manipulation) ✔ Comparison As tested UCA Labs 30/9/2014

Lync Buddy List

Lync Conversation Window Choose between a Lync call and via ShoreTel

Lync KeypadLync - Audiosettings

Outlook All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

Outlook All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

Dialpad field for new call initiation can be opened just by clicking on the keypad icon UCA KeypadUCA Call Control Mute Hang up Transfer Hold Video Keypad Audio Controls

UCA Click to call Webpage

Mark & press F8 -> UCA Call Works from any application Any Application

Ctrl+Click to initiate a call

Ctrl+Click to initiate a call Sharepoint

Ctrl+Click to initiate a call Word Online

Ctrl+Click to initiate a call Word Document

UCA user configuration