1. Lync Audio and Video Lync Online User Education & Training

2. Copyright© 2010 Microsoft Corporation Objectives After you complete this course you will be able to: Make a Call Answer a Call Manage a Call Start a Conference Call Start a Video Call Accept a Video Call Add Video to an Existing Conversation

3. Voice This section covers the following: Make a Call Answer a Call Manage a Call Start a Conference Call

4. Copyright© 2010 Microsoft Corporation Make a Voice Call You can use the search bar to search your company’s directory to find a colleague’s name, or scroll to find anyone in your Contacts list. 1.Open Lync Online. 2.Type the colleague’s name in the search bar or scroll to find someone in your Contacts list. 3. Hover over the contact’s name. 4.Click the Call button that appears. Call button Search bar B ACK TO O BJECTIVES Note: Depending on your configuration, your Lync client may look different from the image above. Note: To be able to make or receive a Lync call, you need speakers and a microphone, or a headset, or another USB audio device.

5. Copyright© 2010 Microsoft Corporation Answer a Call Accept a call: Click anywhere in the notification window for the incoming call to open the conversation window Or: If Lync Online is set up to use with your desk phone, pick up the receiver. Redirect or Decline Call: Click Redirect, and then click Reply with Instant Message, and then type a message Click the notification window to answer call. Conversation window appears after accepting call. B ACK TO O BJECTIVES Click Decline to disconnect the caller. If voice mail is configured for your account, the caller is redirected to your voice mail.

6. Copyright© 2010 Microsoft Corporation Accept Call During IM Conversation During a conversation you can start a call in the conversation window. Answer a Call in an IM The conversation Phone tab displays options on how to receive the call. Click one of the following options: Accept Call – accepts call and begins conversation. Decline – declines the incoming call and sends the caller to voice mail if it is configured, or disconnects the caller. Click Call to initiate call. Click Accept, Redirect or Decline. B ACK TO O BJECTIVES

7. Copyright© 2010 Microsoft Corporation Manage a Call During a call, you can mute and unmute the call, adjust the speaker, and place the call on hold. Click the following options from the conversation window. Click Mute microphone to mute and unmute. Click Speaker to adjust and mute the speaker. Click the Hold button to place the call on hold. Hold button Mute microphone button B ACK TO O BJECTIVES Speaker button

8. Copyright© 2010 Microsoft Corporation Start a Conference Call With Lync Online, you can start a conference call with several people simultaneously. B ACK TO O BJECTIVES 1.In your Contacts list, press and hold the CTRL key on your keyboard, and then click the contacts that you want to call. 2.Right-click any one of the selected contacts, or the group name, point to Start a Conference Call, and then click Lync. 3.Your contacts receive a notification for the conference call and can join by clicking the alert. Note: You can also start a conference call with a contact group. Find the group in your Contacts list or search results, and then click the Call button.

9. Copyright© 2010 Microsoft Corporation Add people to an existing call With Lync Online, you can add people when you are in an existing call. B ACK TO O BJECTIVES 1.In the conversation window, click the People Options menu, and then click Invite by Name or Phone Number. 2.Press and hold the CTRL key on your keyboard, click the contacts that you want to call, and then click OK. Note: You can also invite contacts one at a time.

10. Copyright© 2010 Microsoft Corporation Activity 1 This activity prepares Lync users to place a call using Lync computer audio. To get the best experience, have a friend or colleague practice with you. Place a call: 1.Open Lync, and search for a contact to call. 2.Click the Call button on the person’s contact card. Answer Call: 1.Click the notification window for the incoming call. 2.The conversation window appears and the call begins. Manage the call: 1.Click the Microphone button to mute and unmute the call. 2.Click the Speaker button to adjust the volume and to mute and unmute the speaker. 3.Click the Hold button to put the call on hold. B ACK TO O BJECTIVES

11. Copyright© 2010 Microsoft Corporation Activity 2 This activity prepares Lync users to place a call using Lync computer audio. To get the best experience, have a friend or colleague practice with you. Start a Conference call: 1.Open Lync and in your Contacts list, press and hold the CTRL key on your keyboard, and then click each of the contacts that you want to call. 2.Right-click any one of the selected contacts, point to Start a Conference Call, and then click the number that you want to use for the call. B ACK TO O BJECTIVES

12. Video This section covers the following: Start a Video Call Join a Video Call Accept a Video Call

13. Copyright© 2010 Microsoft Corporation Video Overview Using a webcam in Lync Online to display yourself to other participants is a seamless experience, and provides the closest experience to an in-person conversation or meeting. Note : Video calls are available only if your company has enabled computer audio (Voice- over-Internet-Protocol, or VoIP). You don’t have to install a webcam to view another participant’s video in a Online Meeting. Configure webcam settings from Video Device in Lync Options: B ACK TO O BJECTIVES Click Tools, click Options, and then configure webcam settings under Video Device. Plug in a USB webcam and Windows automatically searches for driver software.

14. Copyright© 2010 Microsoft Corporation Start a Video Call View More Options If you have a webcam set up, you can choose to allow your contact to see you as you have a conversation. Start a video call: Right-click a contact, and then click Start a Video Call. Or, you can point to a contact to open the contact card, click the View More Options menu, and then click Start a Video Call. An alert appears in the recipient's computer screen, with the options to accept or decline the call. B ACK TO O BJECTIVES

15. Copyright© 2010 Microsoft Corporation Accept a video call 1.As another participant begins video, you receive an alert to accept or decline the video call. 2.When you accept the request, Lync automatically displays participant video in the conversation window. Note: You don't need a webcam to accept a video call from another user. 3.You can click Start my video to display your video to other participants, if you have a webcam. 4.Click View to show your preview window or change webcam settings. Accept a Video Call Click View to display your preview window or modify webcam settings. Click Full screen button to maximize video window. B ACK TO O BJECTIVES

16. Copyright© 2010 Microsoft Corporation Add video to an existing conversation Click Video to start your webcam. If you have a webcam set up, you can add video to an IM session, so that conversation participants can see you. 1.Click the Video button in the IM window. 2.When the video call is accepted, the video pane opens, and the Video controls such as Play and Pause appear. B ACK TO O BJECTIVES

17. Copyright© 2010 Microsoft Corporation B ACK TO O BJECTIVES B ACK TO O BJECTIVES © 2010 Microsoft Corporation. All rights reserved. Microsoft, Exchange ActiveSync, Excel, Lync, Outlook, PowerPoint, SharePoint, SQL Server, Windows, Windows Live, Windows Mobile, Windows Server, and other product names are or may be registered trademarks and/or trademarks in the United States and/or other countries/regions. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.