Merit Consulting Terje Myrseth MUA – October 2008

 Merit Consulting – Our first three offices have existed since late 1970’s – Is one of the largest partners in North West Europe implementing Lawson M3. – Is the most experienced partner in North West Europe  People – Employees:95 Norway – Finland - UK – Average age: 40 years – Average M3 experience:13 years About Merit Consulting Good profitability Steady growth More than 100 clients Market leader Good profitability Steady growth More than 100 clients Market leader (40) (55) (25)

Merit Consulting Strong international Lawson Business Partner Well experienced – and with the Finnish organization we are in a position to take on larger international projects! We are now well positioned in the market – with great opportunities to grow and benefit from our common experience and knowledge!

 Enterprise Reseller of Lawson M3 in  Norway  Lawson Service Partner in  Finland  UK  Ireland  Belgium - Netherlands – Luxemburg  Merit Portal – Merit Logistics – Merit Sales order – Merit Report & Analysis  Our main market segments – Distribution – warehousing - Retail – Food – Fashion / textile – Manufacturing Merit’s core business

 Our services – Business scan / analysis & process streamlining – Implementation of Lawson M3 and Merit Portal – Business consulting Strategic & operational Process development programs Infrastructure & technology  Merit Support  A Merit concept tailored to serve our clients  Maintenance  Resource availability & allocation  Coordination with Lawson  Our approach – Merit will implement M3 using established methodologies (Stepwise/ Quick Step) in order to deliver added value for our clients in co-operation with Lawson Software.

 Project team Complete Merit team: – Account Management – Project Management – System Engineers – Solution Architect – Lead consultants – Business Consultants – Support Team – Back up resources We deliver solutions – not only capacity!

Why Merit Portal? Most advanced ERP solutions can capture and process data in order to run critical business processes. Merit Portal allows us to simplify business processes, increase efficiency and present KPIs

 Efficient tools for simplifying and optimizing work processes  Easy access to your business critical data  Increase and improve the use of M3 in the company  Business Operation & Business Monitoring  Supplementary solutions for M3  100% web based  Make use of M3 functionality for integration  Independent of M3 version  Standardization secures quality and support  Customer driven development  Developed and supported by Merit Consulting  M3 real time data with no data replication  Supports M3 Multi Unit Coordination

Merit Portal Foundation Manufacturing PDA Order Entry Outbound Logistics Internal Logistics Warehouse and Logistics Manufacturing Procurement Sales Finance Inbound Logistics M3 Customer Order Portal

Merit Order  Make your item catalogs accessible via Internet, and give your customers and own employees the possibility to enter new orders and do inquiry using Merit Order Portal  Efficient registration of Customer Orders and Material Requirements using handheld terminals and Merit Order  Intuitive and dynamic user interface for optimal work processes  Work processes in Merit Order based on configured business logic in M3  Total integrated with med M3 making use of M3 standard interface

Merit Order Customer Order Portal Item Catalog Order Entry Order Inquiry Temporary Orders Order Templates PDA Order Entry Customer Order Material request Distribution Orders

Merit Logistics Manufacturing Outbound Logistics Internal Logistics Internal Logistics Inbound Logistics  Transaction reporting performed in real time  Supports the total material flow in your company  Work flow in Merit Logistics based on business logic defined in M3

Merit Logistics Manufacturing Outbound Logistics Internal Logistics Inbound Logistics Manufacturing Reporting Orderless Manufacturing Start & Stop Operation Picking and Packing Shipment Handling Move locations Reclassification Physical Inventory Move locations, multipel Physical Inv. Quick Entry Inquiries 2 step put-away Goods Receival  Perform reporting of all M3 transactions related to logistics and manufacturing in Merit Logistics  Efficient work processes with online, real time functionality in Merit Logistics  Work processes in Merit Portal based on configured business logic in M3  Dynamic user interface to provide optimal process flow  Efficient data capture based on barcode, RFID, touch screens and keyboard  High availability with mobile wireless terminals/equipment

Merit Report & Analysis … gives everyone in Your organization information from M3 in a simple, efficient and secure way … contains standardized data models and reports to secure efficient implementation at low cost … gives you the possibility to defines your companies ”Key Performance Indicators” to obtain fast and reliable decision support … gives everyone in Your organization information from M3 in a simple, efficient and secure way … contains standardized data models and reports to secure efficient implementation at low cost … gives you the possibility to defines your companies ”Key Performance Indicators” to obtain fast and reliable decision support

Merit Industry Solutions Merit Retail Merit Distribution Merit Manufacturing  Solutions based on components from Merit Order, Merit Logistics and Merit Report & Analysis  Preconfigured solutions based on best practice process  Merit Portal components can be added based on special requirements  Access to Merit resources with deep industry knowledge

Merit Support

I need help immediately Our solution is unique, only n.n can help us… What is the price? What do we get? What is resolved? What is left? Merit Support gives:  Increased availability  Competence and organization  Agreements – prices and conditions  Regular follow up and development Merit Support gives:  Increased availability  Competence and organization  Agreements – prices and conditions  Regular follow up and development

Merit Support – complete agreements Support agreement Support from resources with industry knowledge Support agreement Support from resources with industry knowledge Business Partnership agreement In depth knowledge of your processes Business Partnership agreement In depth knowledge of your processes

Merit Support – support agreement Support agreement:  Merit Support desk and Hotline 8/5 - option: 8 am- 6 pm  Optional 24/7 via Lawson-support  Support database for logging and issue handling Merit Hotline  Support on M3 & Merit Portal  Access to common support database  Logging, tracking and status overview  Support 8/5 by dedicated resources  Standardized response time according to Lawson’s practice  Verify, correct and go-live  Priority  Production stops  Emergency issues  Assistance with issues

Merit Support – business partnership agreement Business Partnership:  Improvements of the work processes  To plan and ensure development Services performed by Merit:  Support and optimization of work processes  Increase utilization of the investment  Increase understanding of M3 and Merit Portal  Secure resource and plan – you know what you get, and when

Merit Support - one system for follow up

Merit Support - Conclusion Our goal is satisfied customers!