1. Driving Digital Business with SAP Digital Business Services
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2. Digital Transformation The future of digital business
The market is alive and evolving.
Opportunity is real, don’t risk being left behind.
By 2020, around 20% of operational processes will be self-healing and self-learning, minimizing the need for human inventions.
Businesses are transforming.
Seize the opportunity fast.
By 2019, 40% of digital transformation initiatives will be supported by cognitive and artificial intelligence, providing critical, on-time insights for new operating and monetization models.
Services are the new consumption mode.
Capitalize on your digital assets.
By 2019, the demand for digital-related services will account for over 70% of all external services growth and 40% of total worldwide services spending.
Source: IDC FutureScape: Worldwide Digital Transformation 2017 Predictions. Nov Doc # US

3. Industrialized Services Deliver Digital Value Faster SAP Digital Business Services
Our Experience
Our Approach
Evolve your business.
Drive business innovation and capture growth through technology with expert assistance in discovery, valuation and development.
Explore full business potential.
Unlock the value of your technology investment through assured approaches to driving your transformation vision to reality.
Ensure business continuity.
Secure continuous operations resilience through systematic management maintenance and monitoring to ensure solutions run smoothly.
76%
of worldwide transactions touch an SAP system
345,000
customers worldwide in over 180 countries
Over 14,000
Services FTE’s globally
Over 23,000
Research and development FTE’s globally
28%
of SAP FTE are in Research and Development
Over 8,000
Patents worldwide
Source: SAP 2016 Annual report

4. We Help You Realize Your Digital Business Vision With end-to-end digital transformation services and support
SAP Digital Business Services
Transformation Acceleration
SAP Value Assurance
SAP Model Company
Digital Innovation
SAP Leonardo Innovation Services
The Right Services
Project Services from SAP
Trusted Partnership
SAP MaxAttention SAP ActiveEmbedded
Ideal Support
SAP Enterprise Support
SAP Preferred Care
SAP Digital Business Framework

5. SAP Leonardo Innovation Services
Digital Transformation Starts with Innovation Digitally innovate using the SAP Leonardo Innovation Services
SAP Digital Business Services
SAP Leonardo Innovation Services
Explore and prototype new technologies, business models, and processes towards digitalization.
SAP experts including designers and business transformation consultants facilitate your innovation process.
Create a first proof of concept or prototype that can be deployed on the SAP Cloud Platform.
SAP Leonardo Innovation Services
Components
*Some components only available to SAP MaxAttention Customers **Available to SAP MaxAttention Customers

6. SAP Value Assurance Service Packages
Digital Transformation Needs Speed Accelerate your transformation with SAP Value Assurance
SAP Digital Business Services
SAP Value Assurance
Four service packages offer pre-defined entry services to start your digital transformation.
From planning and foundational implementation to end-to-end setup and support, you choose the option that works best for your business.
Allows you to quick-start your SAP software deployment using leading practices, methodologies and tools.
SAP Value Assurance Service Packages

7. SAP Model Company Components
Digital Transformation Needs Speed We can help you accelerate your journey to digital
SAP Digital Business Services
SAP Model Company
Ready-to-use, end-to-end reference solution tailored to an industry or line of business.
State-of-the-art applications and proven leading practices encapsulating our experience from real-life projects.
Complementary to SAP Value Assurance, it helps you realize faster time to value and predictable results in your implementation.
SAP Model Company Components

8. Project Services from SAP Digital Business Services
Digital Transformation Requires the Right Services We offer flexible project services to help you with any digital transformation project
Project Services from SAP Digital Business Services
Transformation Services
Design and realize superior digital innovation, transformation, and value agendas
Acceleration Services
Accelerators to speed the deployment of SAP solutions and your transformation
Custom Development Services
Custom solution leverage your investments in SAP software and cloud
Technology Services
Architectural planning, integration, data, migration, user experience, and security
Implementation Services
State-of-art models and methods for implementing and integrating SAP solutions
Learning Services
Education to accelerate end-user enablement and increase adoption of SAP solutions

9. Transforming into a Digital Enterprise Requires Trusted Partnerships We offer long-term, strategic engagements to support your transformation
SAP Digital Business Services
Premium Engagements
SAP ActiveEmbedded provides embedded support expertise and services to remove barriers to innovation and accelerate adoption of new solutions.
SAP MaxAttention offer our highest level of access to ongoing co-innovation and co-value realization to optimize the performance and maintainability of your SAP solutions.
Premium Engagement Offerings

10. Digital Transformation Success Depends on the Ideal Support Experience Our support offerings help you achieve your long-term desired outcome and goals
SAP Digital Business Services
Support Offerings
SAP Enterprise Support for on-premise to cloud to hybrid deployments provides proactive and preventative support covering the complete solution lifecycle.
SAP Preferred Care offers advanced support including a dedicated customer success manager and enhanced service levels.
SAP Solution Manager helps you maximize the value of your SAP solutions through one tool to control, monitor. and manage solution performance.
SAP Support Offerings

11. Our Next-Generation Support Delivering the ideal support experience through digital customer service
SAP Digital Business Services
Next-Generation Support includes:
Expert Chat Service connects you to technical experts instantly.
Schedule an Expert allows you to schedule a call to collaborate on a specific issue.
Guided Answers empowers you to solve issues directly using structured decision trees via an automated self-service tool.
Built-in support for the SAP S/4HANA Cloud suite allows you to get support directly from within SAP applications.

12. Digital Transformation
SAP Digital Business Services Helping leading brands achieve transformation with SAP solutions
SAP Digital Business Services
Premium Engagements
Lexmark relies on SAP MaxAttention’s on-demand experts to help ensure a smooth, low cost, and low risk implementation of its SAP HANA solution.
SAP Digital Business Services
SAP Value Assurance
Tesoro relied on SAP Value Assurance to Accelerate the planning, unlock the value from their technology investments and ensure a low risk future proof implementation.
SAP Digital Business Services
Digital Transformation
Cirque du Soleil relies on SAP innovation experts to help bring immersive digital technology to Cirque du Soleil fans to personalize experience and develop new, innovative experiences for audiences.

13. How We Can Help Your Business!
With our expertise in services and support for SAP solutions and technology, SAP Digital Business Services is uniquely equipped to help you transform your business successfully.
With SAP Digital Business Services you can:
Embrace digital innovation
Accelerate your transformation
Use the right services to realize your digital vision
Rely on a trusted partner to enable your success
Achieve your long-term goals with expert support

14. Let’s Get Started! Let’s transform your business together.
For more information on SAP Digital Business Services visit:
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