Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Disaster Preparedness II: Planning for the Future By Deidre Gish-Panjada Vice President of Management Services Applied Measurement Professionals, Inc.

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia In Advance Develop a Disaster Recover Plan before it is needed Develop relationships with critical vendors –Insurance carrier - Landlord - Bank Develop list of key contacts, phone numbers, –Post in easily accessible location –Keep current

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia In Advance Plan should… –Establish a general framework –Address significant interruption issues –Assign senior management responsibility for recovery plan implementation –Pre-determine necessary protocols Appropriate action plans

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia The Disaster Occurs

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Immediately Following Depending on nature of disaster and when it occurs, ensure staffs safety Publish/post evacuation plan Prearrange meeting place

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Immediately Following Select project teams Assign tasks and responsibilities Establish regular meeting times, places for management –(initially) assess damage –(ongoing) plan progress Specify who responsible for action plans in own division

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Immediately Following Communicate with key agencies –insurance carrier(s) –banks –landlord

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Immediately Following Communication Senior management contacts Board of Directors, clients, candidates –Divide list, makes calls –Use standard talking points, script Place message on all phone lines regarding business operating status

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Immediately Following Communication Post business status on website to inform those you serve Establish employee information channel Update daily – initially

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Immediately Following Technology Roll servers over to back up location –Internet, Network, Website Schedule recovery of historical data from offsite storage Purchase replacement equipment

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Immediately Following / Short Term Establish Temporary Phone Capabilities / Mail Receipt & Distribution Until temporary space is available Hold mail at post office Redirect FedEx, UPS and USPS to 2 nd location

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia AMP Branch Office Management Staff to use Intranet and hotline for general instructions Key management cell phone numbers posted to Intranet so staff can communicate with headquarters Example

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia AMP Network Operations Regional offices & test centers have a pager number for Network Operations staff Establish rotation for distributing and responding to income pager calls Example

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Short Term Evaluate Computer Equipment Status Call center equipment ASAP Traveling equipment for client meetings Salvage any current equipment CIO to develop / present other equipment replacement plan

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Short Term Establish Temporary Operating Facilities Amount of space and time required Rent space and furniture, occupy immediately or within 2-3 weeks Consider multiple locations, if communications solvable

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Mid-Term Review upcoming meetings / other business obligations Payroll Regional Offices Determine replacement equipment needed Retrieve client files, secure materials from back ups

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Mid-Term Communication Senior management continues to update clients, Board of Directors –Consistent message Management Recovery progress reviewed Redirect efforts as needed

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia Long Term Post Disaster Analysis What worked well? What can be improved? Modify Disaster Recovery Plan

Presented at the 2006 CLEAR Annual Conference September Alexandria, Virginia The End THANK YOU