1. 2012 MITA-ATA Annual Conference August 6-8, 2012 Disaster Recovery Planning for Telecommunications Companies

2. Definition of Disaster “An unforeseen combination of circumstances that threatens the continued existence of the business and requires immediate action.” 2

3. Disaster Planning In other words -- What do we do, IF……….. 3

4. Murphy’s Law: Whatever can go wrong, will go wrong – And it will do so at the worst possible time. 4

5. O’Brien’s Corollary: Murphy was an optimist. 5

6. Disaster Plans Four Phases of a Disaster  Pre-Disaster  Emergency Response  Recovery  Post-Recovery 6

7. Pre-Disaster Planning: (Planning for the Disaster Event) Step 1: Identify Your Disasters 7

8. Failure to Plan is Planning to Fail 8

9. Identify Disasters (1)  Natural Disasters  “Neighborhood” Exposures  Fraud or Embezzlement  Regulatory  “Key” Person  Loss of Services 9

10. Loss of Services: Loss of Key System Components  Main Office  Key Central Office(s) or CO Equipment  Key Towers  Billing & Accounting Systems  EDP System(s) 10

11. Identify Disasters (2)  Access to Valuable Papers  Access to Internet  Loss in Excess of Limits  Legal Exposures 11

12. Legal Exposures:  Wrongful Discharge  Sexual Harassment  Discrimination  Violence in the Workplace  Negligent Entrustment 12

13. Identify Disasters (3)  Public Relations  Terrorism / Sabotage Target People, Information, Transportation Goal: Create Panic and Disruption 13

14. Terrorism / Sabotage:  External and Internal Terrorists  Apathy and Ignorance  Signs of Criminal Activity  Pre-Incident Warnings  Hoax Effect  Evaluate Daily Routines 14

15. Pre-Disaster Planning: (Planning for the Disaster Event) Step 2: Develop Action Plans 15

16. Emergency Action Plan “A detailed plan developed specifically for your company outlining emergency response procedures and defining employee responsibilities and actions.”  Required by OSHA – 1910.38  Who does What in an emergency 16

17. Develop Action Plans  Identify Assets to be Protected  Assign Realistic Probabilities  Decide Human Resource Issues  Assign Functional Responsibilities (with Back-ups) 17

18. Action Plans Should Be:  Clear  Concise  Easily Understood  Easily Referenced – Including From Offsite Locations 18

19. Action Plans Should Include:  Methods of Communicating  Site Security  Emergency Response Actions  Methods of Containing Hazards  Evacuation Procedures  Shut Down Procedures  Response Team Assignments 19

20. Emergency Response Team: Duties  Becomes Operating Management Team to Execute the Recovery Plan  Calls the Plan into Action  Evaluates Disaster Situation  Implements Appropriate Segments of Plan 20

21. Emergency Response Team:  Emergency Response Coordinator  Financial Officer  Public Relations Officer  Human Resources Officer  Facilities Manager  IT Manager  Production Manager  Insurance / Risk Management Officer 21

22. Pre-Disaster Planning: (Planning for the Disaster Event) Step 3: Develop Control Measures 22

23. Develop Control Measures:  Adequate Insurance  Engineering Controls  Cross Training  Service Agreements  Equipment Availability 23

24. Develop Control Measures:  Time Element Losses  Insurance Marketplace  Security Issues  Contact List 24

25. Develop Control Measures: Contact List  Suppliers  Employees & Family  Contractors  Business Partners  Local Authorities / Responders  Mutual Aid Providers  Insurance Contact 25

26. Develop Control Measures: Contact List  FCC – Federal Communications Comm. Disaster Info Reporting System (DIRS) Found on FCC website http://transition.fcc.gov/pshs/services/cip/dirs/dirs.html  DHS – Dept. of Homeland Security Status of Service in your Operating Area Criminal or National Security Implications 26

27. Develop Control Measures: Contact List Information  Company Name  Contact Name  Alternate Contact Name  Office Phone  After Hours / Cell Phone  What Equipment / Service Provided 27

28. Pre-Disaster Planning: (Planning for the Disaster Event) Step 4: Implement The Plans 28

29. Implement Action Plans  Communicate!  Involve All Levels Workers Management  Clear Expectations for Continuity  Part of New Employee Orientation  Refresher Training 29

30. Pre-Disaster Planning: (Planning for the Disaster Event) Step 5: Test Action Plans 30

31. Test Plan Components: Employees are 1 st Line of Defense  Fire Protection Plan  Fire Alarms  Fire Detection Systems  Evacuation Plan  Employee Training  Accountability – Who is at Work? 31

32. Test Plan Components: Fire Dept. & Public Responders  Learn Your Plan Components  Learn Your Facilities’ Layout  Locate Hazardous Materials  Locate Confined Spaces  Improve Safety Performance 32

33. Test Plan Components:  Action Plans are Living Documents  Human Relations Considerations  Pollution Exposures  Recover Safely 33

34. Overlooked Losses During Recovery  Overhead  Company Direct Costs  Employee Costs 34

35. Disaster Planning Summary  Adequate Risk Transfer  Procedures & Auditing  Training  Testing  Cost Accounting  Avoid Disaster Fraud 35

36. Planning References: “Disaster Recovery Journal” magazine web site: “www.drj.com” User ID: “drj” Password: “world” NFPA 1600 – “Standard on Disaster / Emergency Management and Business Continuity Programs”, 2004 36

37. Planning References “Principal Emergency Response and Preparedness” OSHA 3122-06R, 2004 “How to Prepare for Workplace Emergencies”, OSHA Bulletin 3088 37

38. Planning References “Emergency Management Guide for Business & Industry”, FEMA, Publication141 “Emergency Planning Guidebook”, Building Owners & Managers Assoc. 38

39. Thank you. Any Questions?