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2008© COPYRIGHT 1 1 ATHN DATA SUMMIT DISASTER PREPAREDNESS JULY 31, 2008 PANEL MEMBER - JOY MAHURIN COMPREHENSIVE BLEEDING DISORDERS CENTER CONTINUITY PLANNING AND DISASTER RECOVERY PLANNING PROCESS Revised June, 2008
2008© COPYRIGHT 2 2 CONTINUITY PLANNING AND DISASTER RECOVERYINDEX PREPAREDNESS Business Impact Analysis Critical Operations-Pharmacy, Patients, Bill/Reimb Prevention Guidelines EMERGENCY PLAN Communication Phone Tree Cyber Security Records Back-Up Plan to Stay in Business Employee Emergency Contact List Shelter in Place Employee Evacuation Responsibility Plan Emergency Supply List
2008© COPYRIGHT 3 3 BUSINESS RESUMPTION PLAN Business Resumption Plan Overview TEAM RECOVERY STEPS Notification Call/Check List (information to be given) VENDOR LIST PATIENT NOTIFICATION INSURANCE INFORMATION LICENSES List of Pharmacy Related Licenses List of Staff Licenses - Copies of Licenses Available from Disaster Recovery CD
2008© COPYRIGHT 4 4 BUSINESS IMPACT ANALYSIS The following natural and man-made disasters most likely to impact the business operation of NAME OF CENTER are: Fire Tornado Failure of computer server Failure of system software / application software Vehicular accident Electrical failure
2008© COPYRIGHT 5 5 The following people will participate in emergency planning and crisis management: Executive Director Administrative Assistant Reimbursement Specialist The NAME OF CENTER building management will participate in space allocation for our emergency planning: NAME OF FIRM
2008© COPYRIGHT 6 6 The following is a prioritized list of CENTER’s critical operations, staff and procedures we need to recover from a disaster: OperationStaff in ChargeAction Plan Pharmacy ServicesNAMESee Attached CBDC Patient CareNAMESee Attached CBDC Billing/ReimNAMESee Attached
2008© COPYRIGHT 7 7 PHARMACY SERVICES – CRITICAL OPERATIONS In the event of a disaster to the Pharmacy, critical functions such as all information, processes, activities, equipment and staff needed to continue operations have been identified. SPECIALIZED EQUIPMENT USED IN THE PHARMACY Refrigeration system, Telephone, Computer Printer/Label Printer, Weight Scale, Drug Scale Number Stamp, Calculator, Misc. Office Items LEAD TIME FOR REPLACING SPECIALIZED EQUIPMENT PHARMACY OPERATION OFF-SITE MINIMUM STAFF AND FLOOR SPACE NEEDED EMPLOYEES TRAINED TO CARRY OUT PHARMACY RESPONSIBILITIES
2008© COPYRIGHT 8 8 CBDC PATIENT CARE – CRITICAL OPERATIONS In the event of a disaster to the Patient Care, critical functions such as all information, processes, activities, equipment and staff needed to continue operations have been identified. SPECIALIZED EQUIPMENT USED FOR PT CARE DEPARTMENTAL FUNCTION WITHOUT ON-LINE ACCESS MINIMUM STAFF AND FLOOR SPACE NEEDED TO CONTINUE OPERATIONS OFF-SITE SPECIAL FORMS/ SUPPLIES NEEDED FOR PT CARE EMPLOYEES TRAINED TO CARRY OUT NURSING RESPONSIBILITY
2008© COPYRIGHT 9 9 BILLING AND REIMBURSEMENT – CRITICAL OPERATIONS In the event of a disaster to the office, critical functions such as all information, processes, activities, equipment and staff needed to continue operations have been identified. SPECIALIZED EQUIPMENT USED FOR B/A LEAD TIME FOR REPLACING EQUIPMENT DEPARTMENTAL FUNCTION WITHOUT ON- LINE ACCESS MINIMUM STAFF AND FLOOR SPACE NEEDED SPECIAL FORMS & SUPPLIES NEEDED EMPLOYEES TRAINED TO CARRY OUT BILLING AND REIMBURSEMENT RESPONSIBILITIES
2008© COPYRIGHT 10 2008© COPYRIGHT 10 PREVENTION GUIDELINES Keep areas clean and free of obstructions and fire hazards. Implement a “clean desk policy” by removing loose paper from desk tops to files at the end of the work day which can reduce loss due to fire. Eliminate any obviously overloaded electrical circuits. Prohibit use of non business electrical appliances. Turn computers off at the end of the workday. Inspect for fire safety, ensure compliance with fire codes and regulations. Install and regularly service smoke detectors and fire extinguishers. Establish system for warning all employees. Put a process in place for alerting the fire dept. Plan and practice how people will evacuate.
2008© COPYRIGHT 11 2008© COPYRIGHT 11 EMERGENCY PLAN DEVELOP:A PHONE TREE CYBER SECURITY PLAN PROTECTION PLAN FOR SOFTWARE PLAN FOR BACK-UP COMPUTERS RECORDS BACK-UP PLAN EMPLOYEE CONTACT INFORMATION BOARD MEMBER CONTACT INFO ON-SITE ESCAPE/SAFETY PLAN EMERGENCY SUPPLIES NOTIFICATION CALL/CHECK LIST SELECT:PERSON IN CHARGE ALTERNATE PERSON IN CHARGE RECOVERY TEAM FIRM USED TO LOCATE ALTERNATE LOCATION
2008© COPYRIGHT 12 2008© COPYRIGHT 12 BE SURE TO UPDATE YOUR WEBSITE WITH ANY NEW TEMPORARY INFORMATION: NEW ADDRESS NEW PHONE NUMBERS NEW FAX NUMBER AFTER HOUR NUMBERS COMING SOON: ABILITY TO ORDER FACTOR/SUPPLIES ON-LINE SECURE E-MAIL REQUIRING PATIENT ACCOUNT NUMBER
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