Matthew Kohut July 20, 2011 ThinkPad Tablet Services Customer Presentation

2 © 2011 Lenovo. All rights reserved. Target Groups for This Presentation

3 © 2011 Lenovo. All rights reserved. Tablet Deployments Face Uncertainty How will you make this device business ready? How will you keep your network secure? How will you manage the potential for spiraling costs? How will you manage a new operating system in your environment? How will you deploy these to your end users in a timely manner?

4 © 2011 Lenovo. All rights reserved. Lenovo Services Make Tablets Ready for Business No compromise hardware with pen input combines best of consumer and commercial capabilities Lenovo Warranty Upgrades give tablets the same protection as other computing devices Increased security for peace of mind Lenovo Asset Tagging Services track and manage corporate assets Military Grade Build Quality ThinkPad Tablet Protection keeps accidental damage from spiraling company costs Android and Lenovo App Shop add new capabilities to business environments Lenovo Priority Support adds an extended help desk team without the associated payroll costs Enterprise grade management and deployment capability Lenovo Factory Imaging Services make end users immediately productive and keep company networks secure Lower Costs Enhance CapabilitiesImprove Security

5 © 2011 Lenovo. All rights reserved. Lenovo Customer Challenge I just bought 1000 Lenovo ThinkPad Tablets. How do I get them all set up for my users without unboxing and touching each one? Answer: Lenovo Imaging Technology Center Factory Configuration Services

6 © 2011 Lenovo. All rights reserved. Installing an image on Android is like installing new firmware on a hard drive –There is no Windows install, bare metal deployment, or Ghost – existing customer processes wont work –Flashing or writing your own image voids the system warranty – you must use the tools on the tablet preload to load your changes and apps Customers add corporate custom applications & approved 3 rd party apps through: –Lenovo ITC preload of your custom image –Lenovo Corporate App Store (Customer managed portal) Lenovos ITC is a unique differentiator in the tablet market Android Tablets Are Not Deployed Like Windows Machines

7 © 2011 Lenovo. All rights reserved. Android Expertise is Increasingly Expensive Can you afford to hire more resources than you need to?

8 © 2011 Lenovo. All rights reserved. Lenovo Imaging Services Image Creation Image Management Image Deployment QinetiQ saved on the labor time and costs that are typically required during initial rollout by not having to oversee the imaging process in-house. Also, the Lenovo delivery method met our high-security needs." - VP, Information Technology QinetiQ, United Kingdom "With the Lenovo Imaging Services, students' systems were personalized during the first boot-up. And the Rescue & Recovery tool also proved critical on the first day of the laptop rollout, when numerous systems had to be re- imaged." - IT Manager Davies County Public Schools, KY Single Stage, Configuration Center Image Time Efficiency via Shift Left Strategy Reduced Hands-on Staff Support Simplification of Image Maintenance Testing and Validation Prior to Deployment Proactive Problem Resolution Gartner Report 3 August 2008 ID Number: G

9 © 2011 Lenovo. All rights reserved. Lenovo Imaging Services – Shift Left Strategy Manual Onsite Processes Factory Services Zero Touch 3+ Hours Very Skilled Long Attended & Unattended 5 Minutes Very Low Skill No Attended No Unattended 1+ Hours High Skilled Moderate Attended & Unattended Shift Left Compress Squeeze Compress Squeeze Out of box consumer preload Standard Customer Tablet Image Load Lenovo Tablet Imaging & Application Customization Efficiency Time/Effort/Costs Imaging Services

10 © 2011 Lenovo. All rights reserved. Lenovos Tablet Factory Imaging Service Advantages Experience Time is Money Productivity and Security 3,000+ Customers, 8 million images Dedicated engineer per account Direct link to Google Developers Android and Windows expertise on the same team Android Developers are Expensive Deployment time takes away from end user productivity time and Developer app creation time Your security settings are enabled right out of the box – BEFORE an end user can compromise them End user self-deployment reduces consistency and increases support costs Lenovo engineers have extensive experience getting Windows and Android to sync

11 © 2011 Lenovo. All rights reserved. Lenovo Imaging Services Reduce Deployment Costs Note: Embedded spreadsheet. Double click to modify and see assumptions.

12 © 2011 Lenovo. All rights reserved. Lost and Stolen Computers are Common 329 public and private organizations were studied for one year Collectively lost $2.1B in data, hardware and productivity Tablets are especially vulnerable Three most common places that computers are lost Their own offices and homes Hotels Transportation (48%) Up to 12,000 each week in US airports 5% are recovered Source: December 2010 Factory asset tagging keeps asset losses to a minimum.

13 © 2011 Lenovo. All rights reserved. Lenovo Asset Tagging Benefits –Foundation of a strong asset management program Lenovo provided list of serial numbers Assets are under management from day one Optional barcodes allow for very quick and accurate tracking Saves time and reduces loss or theft of valuable technology assets Capabilities –High quality, professional, flexible asset tag –Variable location and size –Customer specified unique asset tag number ranges

14 © 2011 Lenovo. All rights reserved. Tablets Introduce Business Risk Unless Hardened Out of the box, a new tablet: Has all of its ports activated Does not encrypt its SD slot Does not have password complexity requirements Allows any Android App to be installed and run Will not sync to a PC Cannot connect securely to your network Does not meet HIPPA or any data privacy standards Has none of your companys Apps Uses Lenovo default wallpaper Is a generic consumer device Tablets need considerable customization before they are ready for business use

15 © 2011 Lenovo. All rights reserved. Default Android Security is Insecure for Enterprises Lookout Security warns on Android Market lookalike malware site…the Android browser directs the user to a fake Android Market web site. A majority of users are simply not technically equipped to make these security decisions… Top 10 Android Security Risks …Flimsy passwords…AWOL devices…naked data…lack of security and control

16 © 2011 Lenovo. All rights reserved. Securing Tablets Requires Different Skills and Tools Manage Config, not Security Enable/Disable ports and features Setup VPN or Active Directory access No discovery, inventory, or remote wipe capabilities Enabled through Lenovo Configuration Profile Handler on ThinkPad Tablet XML Manage Security, Not Config Great for security policies and remote inventory/wipe Not good for basic config like VPN, wireless Not for deploying apps SCCM 2012 will offer more, but will not be in use for at least 1 year Manage Config and Secure Configuration, including security settings Discovery/Inventory Integrates with Exchange Server for discovery, inventory, and wipe Uses LANDesk for configuration

17 © 2011 Lenovo. All rights reserved. Warranty Upgrades and ThinkPad Protection Protection from Drops, Spills, Surges Single Replacement (if needed) Configuration Center Repair Test Bench for Complete Repair Testing of Undetectable Issues Quality Assurance Give Tablets the same warranty as other PC hardware Onsite Repair Certified Technicians Next Business Day 24x7x365 Phone Support Did You Know? The typical out of warranty tablet repair costs $275. Badly damaged tablet repair costs $575 The average repair cost for a single incident of accidental damage is $670 On average % of tablets are expected to experience accidental damage over a 3 year life cycle Approximately 2% of accidental damage claims result in needing a new system Our customers save, on average, 28% with accidental damage coverage compared to the cost of repairs without coverage Based on assessment of Lenovo Mobile Customers Two Solutions that Together Provide a No-Fault Solution Increase Productivity Decrease Unexpected Expenses Manage Depreciation to Refresh Cycle

18 © 2011 Lenovo. All rights reserved. Lenovo Priority Support for Tablet Lenovo Priority Support Provides Direct Access Via Special Hotline to Level 2 Technicians Choose Enterprise-wide or Role Based Support (IT/Help Desk Support) Designed to: Provided 24x7 Support without Adding Headcount Save Your Team Time By Bypassing Basic Support Provides Accelerated/Advanced Break/Fix Phone Support Formal Escalation Process to Level 3 (Engineering) if needed Web-Based Tracking of Issues and Resolutions Access to Critical Situation Support Process Technical Solution Manager is assigned to provide end-to-end resolution Direct access to system engineers and design teams Problem recreation via remote or on-site visits Proactive parts replacement

19 © 2011 Lenovo. All rights reserved. Lenovo's call center service was one of the best we encountered. Laptop Magazine #1 Service & Support Notebooks & Desktops PC Magazine 21 st Annual Reader Survey Lenovo Delivers Technical Support Excellence #1 Service & Support Note1 Service books & Desktops Technology Business Research CCID Service Award 11 Consecutive Times ( ) #1 After Service Ranking of all PC Makers Nikkei News; Nikkei Industry News #1 in Desktop Customer Service IDC-Dataquest, India 2008 CIO Survey

20 © 2011 Lenovo. All rights reserved. Leasing – Ideal Solution for Tablet Pilots RESELLER LENOVO FINANCIAL SERVICES END USER End User Financing Deploying a 1000 seat tablet pilot will add $600,000+ in hardware and associated direct costs to existing budgets. Tablet Leasing Through Lenovo Financial Services: Conserves working capital – turns capital into expense Can turn a tablet pilot into a lifecycle-managed project – bundle hardware, imaging, damage protection, and enhanced support into a predictable fixed per seat price Dedicated Global teams, process, and capabilities Tablet technology changes rapidly. Leasing can help your customer keep current as technology evolves. A possible safety valve for companies deciding tablet deployment is not for them