Introducing The Navara Mobility Suite

About Navara Company Founded 1998 Dedicated to development of Mobile Middleware Software Products targeted deploy business application data to: Laptops,PDAs & Smart Phones New Future Became a division of RAM Mobile Data 2004 Products & Services targeted to new Wireless Technology Market Goal To be the defacto standard in mobile middleware Provide technical excellence in resolving business issues Locations Maarssen Netherlands : HQ, Development & Support Atlanta GA: North American HQ –Sales & Support Brussels, Belgium EMEA Sales & Support London, UK: Sales

Solutions Field Service, Maintenance, Repair, Installation and Delivery Mobile Inspection, Audit, and Survey Sales and Merchandising and Marketing Field Enforcement, Investigation and Security Emergency Services and Healthcare Facilities Management Electronic Documents

Industries o Answer industry specific field force needs: Retail & Wholesale Distribution Transportation Manufacturing Healthcare Energy and Utilities Communications Government Property Mgmt. Higher Education

Navara Global Partner Network Integrators Network Technology Devices

Some Customers

Typical Mobility Goals Business Goals Extend the broadest range of existing Enterprise Applications Support Future Growth Invest in High Performance, Highly Scalable products Leverage Industry Standard Platforms Quantify a Realistic ROI Model Technology Goals Utilize existing communications infrastructure Have ability to mobilize various sources of application data Leverage Mobile Systems Management Technologies Plan for Intermittent Connectivity Focus on Handheld Devices – Reduce operational expense

o Enterprises Drivers Margins being squeezed - - driving need for greater operational efficency to remain competitive! Customer retention and acquisition focus – greater emphasis on Customer Service! Dramatic increase in mobile workers Why Now? Better emerging standards and maturing of Mobile Enterprise Technologies Availability of affordable, high bandwidth mobile networks Drivers for Mobility?

Benefits of Enterprise Mobile Solutions Enterprise Cost Savings Potential Revenues Return on Assets Customers & Partners Increased Service Levels Client / Partner satisfaction Work Force Increased productivity Job Satisfaction Mobile Solution Source: Datamonitor

Introducing Navara Mobility Suite o Versatile software development platform to efficiently and rapidly mobilize existing and new enterprise applications

o Do More Reduce admin and travel time, increase service calls per day Update, open and close trouble tickets remotely Capture additional useful information in the field Speed up the transfer of data to and from the point of need Improved access to data from the field o Serve Well Mobilise more customer information for better problem resolution Resolve problems the first time Better matching of performance to SLAs. Benefits going mobile with Navara

o Manage Better Coordinate helpdesk and customer and field service efforts Capture timely, complete, and accurate data Better tracking of resources, assets and inventory o Keep Costs Down Raise the productivity of your mobile workforce Get more value out of your investment in internal Systems Improve the efficiency of your field service / mobile operations Reduce administration and data input costs o Be More Competitive Improved customer service = more customers Ability to compete on margins through reduced costs

What has Navara Done for Clients? Customer Problem An HQ IT staff of 25 and 1,000-plus users on a large campus setting Help Desk staff in the field most of the day – no easy HD Access – support data poorly tracked and reported Solution Create a mobile HD applicationusing PDAs and laptops with wireless access HD Now goes where the Service Techs go The Bottom Line Mobile access to help desk improved operating efficiency Capturing & Processing customer data more accurately improved general reporting accuracy 40+% - higher customer satisfaction/retention Time Management tracking for support requests, now identify resource needs, and monitor equipment performance More service calls per day, more automated, less error = higher $$ margins

What has Navara Done for Clients? Customer Problem An HQ IT staff of 25 and 1,000-plus users on a large campus setting Help Desk staff in the field most of the day – no easy HD Access – support data poorly tracked and reported Solution Solution Create a mobile HD applicationusing PDAs and laptops with wireless access HD Now goes where the service techs go The Bottom Line Mobile access to help desk improved operating efficiency Capturing & Processing customer data more accurately improved general reporting accuracy 40+% - higher customer satisfaction/retention Time Management tracking for support requests, now identify resource needs, and monitor equipment performance More service calls per day, more automated, less error = higher $$ margins

What has Navara Done for Clients? Customer Problem An HQ IT staff of 25 and 1,000-plus users on a large campus setting Help Desk staff in the field most of the day – no easy HD Access – support data poorly tracked and reported Solution Create a mobile HD applicationusing PDAs and laptops with wireless access HD Now goes where the service techs go The Bottom Line Mobile access to help desk improved operating efficiency Capturing & Processing customer data more accurately improved general reporting accuracy 40+% - higher customer satisfaction/retention Time Management tracking for support requests, now identify resource needs, and monitor equipment performance More service calls per day, more automated, less error = higher $$ margins

Whats the Return On Investment? Helpdesk IT Staff Service technicians making 10 calls a day Spending 100 minutes per day on admin and travel Before Data managed through mobile application Savings of 50% in reporting and travel time Or 50 minutes a day productivity improvement After Total Investment: Hardware, Software, Services Costs: $3,400 per user Cost Savings - At $75/hour labor cost Annual Gross Return: $15,625 per user Net First Year Savings: $12, 225 per user ROI

Whats the Return On Investment? Helpdesk IT Staff Service technicians making 10 calls a day Spending 100 minutes per day on admin and travel Before Data managed through mobile application Savings of 50% in reporting and travel time Or 50 minutes a day productivity improvement After Total Investment: Hardware, Software, Services Costs: $3,400 per user Cost Savings - At $75/hour labor cost Annual Gross Return: $15,625 per user Net First Year Savings: $12, 225 per user ROI

Whats the Return On Investment? Helpdesk IT Staff Service technicians making 10 calls a day Spending 100 minutes per day on admin and travel Before Data managed through mobile application Savings of 50% in reporting and travel time Or 50 minutes a day productivity improvement After Total Investment: Hardware, Software, Services Costs: $3,400 per user Cost Savings - At $75/hour labor cost Annual Gross Return: $15,625 per user Net First Year Savings: $12,225 per user ROI

Navara Mobility Suite – 3 Components o Navara Adapters ODBC Remedy AR System Open File (XML) Http (SOAP) o Navara Server Navara Design Center Navara Admin. Environment o Navara Client - Supports: Microsoft 2000, NT, XP, ME, 98, XP-Tablet PocketPC, Windows Mobile 2003, Windows Mobile 5.0 Blackberry OS environment Smart-phones for EMEA and North America GSM

A Standards Based Approach Built Upon Industry Standards Development Platform = C++,.NET, Com+ Data Format = XML Comms = TCP/IP Major Benefits Provides stability Corresponds with majority of IT environments robust, scalable, high performanceProvides a robust, scalable, high performance operating environment Enables rapid development & easy maintenance Offers Intelligent Data Synchronization Integrates latest generation to legacy applications Fits into any network environment Efficient for low bandwidth/low speed access/service drops

Navara Mobility Suite: AR System Adapter Pre-packaged API to API Based Adapter Allows connectivity for up to 5 Remedy AR Systems Mobility Wizard to enable Users, Groups and Forms from the AR System Platform of Applications Offers a high level of business intuitiveness and requires no code change or application modifications Major Benefits Rapid deployment – Proof of concept in days, not weeks Only requires host application skills Quick ROI, less than 9 months

Navara Admin Environment Leverages existing IT skill set No additional, expensive training required Standards based Integrates with third party alert & management tool sets

Navara Design Center Design Center Mobile Forms Client Device Easy to develop & deploy application information via forms design Requires no additional IT skills Very low cost of operation

Mobile Hardware – Devices & Platforms Client Platforms Microsoft Platforms Supported include: 2000, NT, XP, ME, 98, HPC 2000, PocketPC, PocketPC 2000 Additional Platforms include: Blackberry PalmOS Nokia 9200 Communicator Series Smart-phones for Europe, Asia and North America GSM Rugged PPC Devices Ultra Rugged Devices Military/DOD Quality Use Standards Wireless: GSM / GPRS Industrial Standard Support Services

Navara – Client Design Capabilities Supported Data Types Text Edit Boxes Date Fields Radio Buttons Time Fields Check Boxes Click Buttons Drop-Down Menus and Lists Numeric and Currency Values Ability to arrange screen look and feel

Navara Mobility Suite – Client Functions Receive, Update, and Close Records Call Creation of new record (ticket) Security with field level encryption Bar-Code Scanning (multiple hardware vendors) File Attachment Support – for AR System & ODBC Signature Capture (touch screen devices) Work connected or disconnected to network Receive notification of new data (background auto-detect)

SAMPLE FORMS – PocketPC Client

Rapid deployment new apps One time training, maintenance etc. Central management of Mobile Apps Central security No return to base for new apps Automatic adaptation for device type Single client software to manage Benefits of Navara as a strategic Mobility Layer when deploying multiple mobile applications

Navara Mobility Platform - Benefits Easy to develop and mobilize data, users, and forms, NO coding required Requires no additional IT skills Very low cost of operation No ongoing professional services expense required Standards based (MS Mgmt Console look & feel) Auto deployment of new forms to mobile clients Mobile users can work in connected & disconnected environment Implements in days, not weeks or months Expandable to non-Remedy applications too

Navaras Client Architecture o What Is It? User interface modeled on Microsoft Outlook Small footprint- Power of a thick client on a thin client footprint. Designed under the assumptions that: The connection to the server is intermittant There is a Local store of Information There is no direct connection between Client and host system o Major Benefits Intuitive User Interface Designed for devices with few resources Flexible - Data & Forms in XML Up to 90% less expensive than Always On products

Navara Mobility Suite - Client Functionality o Functions: Receive, Modify, Update Calls. Call Creation. Bar-Code Scanning Document Attachment Support –for AR System. Signature Capture Up to 1000 users per server Printing on HPC2000 OpSys Web activation from client form (embedded URLs) Client GUI enhancement for Color and Fonts