TRAINING FOR INDEPENDENT TRAVEL AGENTS

How To Book For Your Clients

Car Rentals Call Direct Condo Travel Club Website Directory phone numbers Give CLIA # or IATA# for commission Condo Travel Club Website Instant Travel Site

Booking Cars Use our IATA/CLIA/IATAN/ARC # You book you get 50% of the commission Car rentals are generally not pre-paid except some international rentals Only drivers whose names are on contract are allowed to drive the car, an extra fee may apply for additional drivers Drivers must have; Valid driver’s license Be minimum 25 years old (in most cases) Fee for under 25 years but at least 21 years old. Have a valid credit card in own name Additional Rental Charges Various taxes

Client Information Needed Name of renter/driver Age Valid Credit Card Pick-up/drop-off cities Rental location Dates of rental Pick-up/drop-off times Airline flight information, if applicable Type of car Promotions/coupons/negotiated rates Special requests Special equipment

Hotels Call direct: CLIA# or IATA# - commission Web sites: CTC, CCRA, Centrav etc. Non-commissionable sites- hotels.com, hotwire, Expedia etc. Know: Cancellation Policies Rate Changes: Sun-Thu vs Fri/Sat

CCRA

Booking Hotels Use our IATAN/IATA/CLIA/ARC #33530556 You book you get 50% of commission Most hotel reservations require a credit card guarantee..some 1 night deposit Room description/views can be “creative” Maximum # of guests may apply/additional rates. Weekend/Weekday rate changes

ICHOTELS: Holiday Inns, Crowne Plaza, Staybridge Suites, Candlewood Suites

Choice Hotels: Comfort Inns, Quality Inns, Econo Lodge

Choice Hotels Continued

Centrav

Client Information Needed Name on reservation Number of guests and ages Location of hotel Check-in/check-out dates Number of nights Type of room Bedding View Smoking/non-smoking Special requests Applicable discounts/coupons or negotiated rates Government rates are usually non-commissionable Frequent stay number Credit card to guarantee reservation Park/Fly Hotel Packages May need to call the hotel directly for these rates International Holidays: www.internationalholidays.com username: 33530556 password: kprice or call them at 1-800-245-1573

Cruises Booking a Cruise Call direct: identify agent of Tickets & Tours Use our CLIA/IATA/ARC/IATAN # and/or Pulaski office phone number 315-298-3355 You book, you get 50% of commission on air add-on, cruise rate, insurance, and transfers. Must add to cruise only rate the port charges and taxes (NCF) Documenting the Reservation Give the reservationist our CLIA #, your full name, and your home contact phone #. Have the cruise line send a fax confirmation to Pulaski office. Check the fax confirmation for accuracy sent by Pulaski office. If payment is by check make sure you allow 2 weeks for the payment to be mailed to and deposited by the Pulaski office and sent to the cruise line. Credit card payments are called into the cruise line by you. Send in a Booking Form as soon as money is paid. Script Cruise Directory

Cruise Terms Category- inside, ocean view, balcony Guarantee TBA

Entry Requirements Passports procedures are changing constantly. For current requirements go to www.travel.state.gov .

Resources ITA Manuel -Script -Directory -Websites