Copyright © Allyn and Bacon 2008 This multimedia product and its contents are protected under copyright law. The following are prohibited by law: any public performance or display, including transmission of any image over a network; preparation of any derivative work, including the extraction, in whole or in part, of any images; any rental, lease, or lending of the program. Chapter 1 Copyright © Allyn and Bacon 2008
Communication: Making Connections Communication competence: “Ability to take part in effective communication that is characterized by skills and understandings that enable communicators to exchange messages successfully” Copyright © Allyn and Bacon 2008
Copyright © Allyn and Bacon 2008 What Is Communication? How would you define communication? Copyright © Allyn and Bacon 2008
Copyright © Allyn and Bacon 2008 What Is Communication? “The simultaneous sharing and creating of meaning through human symbolic interaction.” Seiler and Beall Copyright © Allyn and Bacon 2008
Why Study Communication? Why do you think we should study communication? Copyright © Allyn and Bacon 2008
Why Study Communication? How is effective communication critical to our career development? ethical behavior? multicultural society? technological society? Copyright © Allyn and Bacon 2008
Top Ten Qualities/Skills Employers Seek strong work ethic analytical skills flexibility/adaptability computer skills organizational skills communication skills honesty/integrity teamwork skills interpersonal skills motivation/initiative Copyright © Allyn and Bacon 2008
Principles of Communication Communication is a process Communication is a system Communication is both interactional and transactional Communication can be intentional or unintentional Copyright © Allyn and Bacon 2008
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Another Communication Model Copyright © Allyn and Bacon 2008
Essential Components of Communication Source/Sender – creator of message Message – stimulus produced by source Interference/Noise – anything changes the meaning of an intended message Channel – route by which messages flow Copyright © Allyn and Bacon 2008
Essential Components of Communication Receiver – individual who analyzes and interprets the message Feedback – response to a message that the receiver sends to the source Environment – psychological and physical surroundings in which communication occurs Context – situation in which communication occurs Copyright © Allyn and Bacon 2008
Types of Communication What is intrapersonal communication? What is interpersonal communication? What is public communication? What is mediated communication? What is mass communication? Copyright © Allyn and Bacon 2008
Misconceptions about Communication Communication is a cure-all Quantity means quality Meaning is in the words we use We have a natural ability to communicate Communication is reversible Copyright © Allyn and Bacon 2008
Improving Communication Competence Select and use most appropriate behavior Wide range of behaviors (repertoire) Skill at performing behavior Evaluate the effectiveness of communication behavior Coordinate multiple communication tasks simultaneously Our goal is to be competent communicators! Copyright © Allyn and Bacon 2008
Copyright © Allyn and Bacon 2008