Introduction to the New SSA OnePoint Online Website www.onepoint.ssaglobal.com

2005 © SSA Global Technologies, Inc. All rights reserved. www.onepoint.ssaglobal.com 2005 © SSA Global Technologies, Inc. All rights reserved.

Log On Page – www.onepoint.ssaglobal.com First step: Enter in your email address and click on Verify My Account Information 2005 © SSA Global Technologies, Inc. All rights reserved.

Logging in as a New User If we do not have an account set up for you already, you will be asked to fill out an Account Request 2005 © SSA Global Technologies, Inc. All rights reserved.

Account Request Simply provide the required information and click Submit. We will verify your data and send your information. 2005 © SSA Global Technologies, Inc. All rights reserved.

Log On Page - www.onepoint.ssaglobal.com If you have an account already, just click to have your password Emailed to you. 2005 © SSA Global Technologies, Inc. All rights reserved.

Log On Page - www.onepoint.ssaglobal.com Once you have an account established, enter in your email address and password to log on 2005 © SSA Global Technologies, Inc. All rights reserved.

You will be presented with the new website 2005 © SSA Global Technologies, Inc. All rights reserved.

Let us explore how the web site evolves 2005 © SSA Global Technologies, Inc. All rights reserved.

We will review the four sections on the home page first 1 3 4 2 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Section 1 - Banner 1 evolves into 2005 © SSA Global Technologies, Inc. All rights reserved.

Section 2 - Left hand navigation 2005 © SSA Global Technologies, Inc. All rights reserved.

Evolves into right hand navigation 2005 © SSA Global Technologies, Inc. All rights reserved.

Your Profile = Update Profile section Updates to your OnePoint user profile may be made here 2005 © SSA Global Technologies, Inc. All rights reserved.

Knowledge Base = FAQ/Solutions Search the Knowledge Base by accessing our FAQ/Solution section 2005 © SSA Global Technologies, Inc. All rights reserved.

Software Updates = FAQ/Solutions Software Updates may also be found under the FAQ/Solutions section 2005 © SSA Global Technologies, Inc. All rights reserved.

Cases = Inquiries The SSA standard terminology for a case is inquiry. You may work with your inquiries here. 2005 © SSA Global Technologies, Inc. All rights reserved.

We will show you how to access this information a bit later Other links We will show you how to access this information a bit later in the presentation 2005 © SSA Global Technologies, Inc. All rights reserved.

Section 3 - News and Information 2005 © SSA Global Technologies, Inc. All rights reserved.

Section 3 - News and Information Look here for the latest news and information 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Section 4 – Express Box 4 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Section 4 – Express Box 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Section 4 – Express Box 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Section 4 – Express Box 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Section 4 – Express Box 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Section 4 – Express Box 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Section 4 – Express Box 2005 © SSA Global Technologies, Inc. All rights reserved.

Now, we will work with the new website 2005 © SSA Global Technologies, Inc. All rights reserved.

There are four additional tabs available to help you navigate 2005 © SSA Global Technologies, Inc. All rights reserved.

Let us look at the FAQ & Solutions page first 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. FAQ & Solutions 2005 © SSA Global Technologies, Inc. All rights reserved.

FAQ & Solutions Enter in a description of your problem here. 2005 © SSA Global Technologies, Inc. All rights reserved.

New features in the knowledge base We will use ‘Cannot determine cost of goods sold’ as an example 2005 © SSA Global Technologies, Inc. All rights reserved.

New features in the knowledge base First, Let’s take a look at what is available under ‘Preferences’ 2005 © SSA Global Technologies, Inc. All rights reserved.

Preferences This section contains the same options for returned results 2005 © SSA Global Technologies, Inc. All rights reserved.

Preferences Additional options for reviewing results are now available 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. View options View summary? 2005 © SSA Global Technologies, Inc. All rights reserved.

View summary? By selecting ‘Yes’ on the summary question, you will see more details in the returned results 2005 © SSA Global Technologies, Inc. All rights reserved.

View summary? By selecting ‘No’ on the summary question, you will see only the solution title 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Sort options Sort by date or score? 2005 © SSA Global Technologies, Inc. All rights reserved.

Sort results by date or score? By selecting ‘By Modification Date’ you will see the newest solutions first 2005 © SSA Global Technologies, Inc. All rights reserved.

Sort results by date or score? By selecting ‘By Score’ you will see solutions that most closely match the problem description that was entered 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Search options Natural Language or Keyword search? 2005 © SSA Global Technologies, Inc. All rights reserved.

Natural Language or Keyword search? ‘Natural Language Search’ is an ‘and/or’ search. It searches the first seven words excluding stop words. It uses synonyms and stemming. Wildcards and/or dashes should not be used. 2005 © SSA Global Technologies, Inc. All rights reserved.

Natural Language or Keyword search? ‘Keyword Search’ is an exact match search. No quotes are required. A wildcard, the asterisk (*), may be used. It is best used for SSA Baan error messages. 2005 © SSA Global Technologies, Inc. All rights reserved.

Natural Language Search In this next example, I am having a problem: ‘Incorrect project commitments’ 2005 © SSA Global Technologies, Inc. All rights reserved.

FAQ & Solutions Clarifying Questions: Select the type of solution – Knowledge (FAQ) or Quality Related 2005 © SSA Global Technologies, Inc. All rights reserved.

Natural Language Search I don’t believe it is a program error so I will check ‘Knowledge Related’ solutions 2005 © SSA Global Technologies, Inc. All rights reserved.

32 Solutions were returned Returned Results 32 Solutions were returned 2005 © SSA Global Technologies, Inc. All rights reserved.

Returned Results These solutions were returned with a score greater than 80 based on the search criteria so they are highlighted with a green dot. 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Returned Results These solutions were returned with a score less than 80 based on the search criteria and are highlighted with a yellow dot. They do not match the problem closely and may not be a solution to the problem. 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Returned Results These solutions contain words that are an exact match; words are highlighted in yellow. 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Returned Results These solutions contain words that are similar and are highlighted in goldenrod. They are synonyms and stemmed words to the problem description search words. 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Solution Details 2005 © SSA Global Technologies, Inc. All rights reserved.

Next, a look at the Product Inquiries page 2005 © SSA Global Technologies, Inc. All rights reserved.

Product Inquiries The SSA standard terminology for a case is inquiry. You may work with your inquiries here. 2005 © SSA Global Technologies, Inc. All rights reserved.

Quick Inquiry Manager allows you to create, search and view Product Inquiries Quick Inquiry Manager allows you to create, search and view product inquiries 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Add Product Inquiry To create a new inquiry, just click here User User User User 2005 © SSA Global Technologies, Inc. All rights reserved. User

of information available Add New Inquiry Page There are 4 sections of information available when submitting an inquiry John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

Product Family = Product ‘Add New Inquiry’ Enter your product information here: Product Family = Product Product Field = Module Session = Program John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

The inquiry priority is selected here; click the link for ‘Add New Inquiry’ The inquiry priority is selected here; click the link for complete definitions John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

Add New Inquiry Additional information may be added in this section: Sub Product = Version and Release Mode = Porting set versions John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

Enter your details here: Add New Inquiry Enter your details here: Summary and Case Description = Inquiry Details John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

Files may be attached to the inquiry by clicking here Add New Inquiry Files may be attached to the inquiry by clicking here John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Attach Files John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

This field is the equivalent Add New Inquiry This field is the equivalent to ‘Customer Case #’ John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

Click on ‘Save’ to submit Inquiry Your contact information is contained in this section John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

Click on ‘Save’ to submit inquiry John User john.user@yourcompany.com 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Inquiry Management User The inquiry that was just added is shown above User User User 2005 © SSA Global Technologies, Inc. All rights reserved. User User

To see the details of the Inquiry Management User To see the details of the inquiry, click here User User User 2005 © SSA Global Technologies, Inc. All rights reserved. User User

To update an existing inquiry, Inquiry Details To update an existing inquiry, click on the link below 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Add New Activity Add your update then click on ‘save’. 2005 © SSA Global Technologies, Inc. All rights reserved.

Your update has been added, this is also where you will Add New Activity Your update has been added, this is also where you will find updates from SSA 2005 © SSA Global Technologies, Inc. All rights reserved.

To see the inquiries in a Inquiry Management To see the inquiries in a different order, just click on the headings 2005 © SSA Global Technologies, Inc. All rights reserved.

A closer look at the Documentation page 2005 © SSA Global Technologies, Inc. All rights reserved.

The instructions below provide examples of how Documentation The instructions below provide examples of how to use this search tool 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. The Tools page 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Tools The remote desktop sharing tool, GoToAssist, may be accessed here 2005 © SSA Global Technologies, Inc. All rights reserved.

Additional useful information may be found here 2005 © SSA Global Technologies, Inc. All rights reserved.

Regional Customer Service Centers information Click here for our contact information 2005 © SSA Global Technologies, Inc. All rights reserved.

Regional Customer Service Centers information 2005 © SSA Global Technologies, Inc. All rights reserved.

2005 © SSA Global Technologies, Inc. All rights reserved. Log Off Click here to log off the site 2005 © SSA Global Technologies, Inc. All rights reserved.

The new OnePoint Online Evolving: December 5 for customers currently using the support.baan.com site www.onepoint.ssaglobal.com 2005 © SSA Global Technologies, Inc. All rights reserved.