1. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Rockwell Automation Online Support Center Updated Version released August 29, 2015

2. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Get Support Now Page The First Time You Visit the Page, You Need to Select Your Region From the Simple Drop-Down Menu

3. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Get Support Now Page By Selecting a Different Region, You Will Get Country-Specific Information (Such as Local Phone Numbers)

4. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Get Support Now Page Once a Region is Selected, You can Access the Knowledgebase as well as Many Other Support Tools These can also be accessed directly from ab.com and the soon to be redone rockwellautiomation.com page

5. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Rockwell Automation Support Center Access to the latest Genius Webinars Clear area to Log In or Sign Up For a new Support Center Account Convert the Entire Support Center into other languages (more planned) Tabs to the Knowledegbase, Submit a question, online chat, and user forums Access to the Literature Library Access to the download center

6. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Support Center Home Page Easy to Read Tabs/Buttons Along Top Shows All Available Features to All Users Some Features Require a Contract Easy Navigation Once Logged In Your Name and Company Are Clearly Displayed

7. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Creating An Account Select “Sign Up” in the top right hand corner Fill in your information to create your account

8. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Search Knowledgebase Select “Knowledgebase” to search for an answer

9. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Search Knowledgebase Select an option to refine the search Select an option from the drop-down menu to further refine your search

10. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Searching the Knowlegdebase You can further refine your search by using The “family” drop down menu

11. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Searching the Knowlegdebase Type in what you would like to search for Access any Knowledgebase article that you have saved as a favorite

12. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Searching the Knowlegdebase The Support Center searches through the User Forums at the same time as it searches the Knowledgebase Select one of the Technical Notes from the serch results

13. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. You can find answers related to the one you are looking at You Can Rate the Usefulness of the Tech Note and Offer Improvements Email or subscribe to this answer Information Available in the Answers Translate the answer into another language

14. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. User Forums Click on the “Forums” Tab/Button to Access User Forums

15. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. User Forums Area to See Usage Statistics User Forums are Fully Searchable Forum Discussion Boards Sorted by Products

16. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. User Forums Users Can Post Questions for Others to Respond To See different discussion thread topics See how many posts are on a question And how often it’s been viewed

17. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. User Forums Just Like Any Forum Site User Posts a Questions Other Users Reply with Comments

18. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Submitting Online Questions (email support) Select “Submit a Question”

19. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Submitting Online Questions (email support) Select a product to ask a question about

20. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Submitting Online Questions (email support) Attach Up to a 20Mb File Click “Continue” Simply Type in a Subject Line and Your Question as Completely As Possible

21. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Submitting Online Questions (email support) Before Your Question is Submitted The Knowledgebase does One Last Search Click “Finish Submitting Question”

22. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Click on the “Chat Live” Tab/Button Chat Live

23. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Chat Live Select Product to Chat On from Drop Down Menu Click “Chat Now”

24. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Chat Live This will Launch a Chat Window. While You Wait You Can Continue to Search the Knowledgebase.

25. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Respond Here Our Engineer will Initiate the Chat Chat Live When Our Engineer is Responding the Status Will Change Have Conversation Online! Users Can Attach Files Live Links can be Sent Back and Forth

26. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Your TechConnect Account The “Your TechConnect Account” Area is the User’s Personal Area of the Support Center Click on the “Your TechConnect Account”Button Find Information Such As: Your TechConnect Support Agreement All your Chat Transcripts All your Telephone Service Tickets Sign Up for Notifications and Find Your Favorite Answers

27. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Your TechConnect Account Find Information Such As: Your TechConnect Support Agreement All your Chat Transcripts All your Telephone Service Tickets Sign Up for Notifications and Find Your Favorite Answers Use this space to change the contact information for your support center account Enter your company authorization number to get access to what is supported under your TechConnect contract

28. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. TechConnect Support Agreements Here You Will Find Details On Your Specific TechConnect Contract Including Service Levels and Expiration Dates. You Also Have Access to Your Personalized, Electronic Welcome Kit.

29. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Knowledgebase Favorites & Subscriptions Click here to view Knowledgebase favorites and to sign up for product notifications Answers Designated as “Favorites” are Stored Here – Creating Your Own Private Library of Useful Answers Users Can Also Sign up for Proactive Notifications Here To Sign Up For Proactive Notifications Simply Choose a Product or Category From the Drop Down Menu and Select the Button

30. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. This Section will Store All Online Chat and Feedback Requests for Future Reference Chats and Feedbacks The Complete Discussion Thread, along with any links or attachments, is saved and accessible for future use.

31. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Telephone Service Tickets Click here to view Telephone service tickets This Section will Store All Telephone Service Tickets and Email Questions with all the Ticket Notes. These Update Every 12 Hours.

32. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. View Recent Activity View any recent activity on your Support Center account

33. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Genius Webinars Select one of these two locations to view the latest Genius Webinars.

34. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Weekly Email Notifications You Will Receive a Weekly Consolidated Emails with Links to All the Tech Notes Created or Updated for the Products and Categories You Signed up For

35. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Downloading Firmware and Software Updates http://www.rockwellautomation.com/global/suppo rt/downloads.page – Unified Registrations Login Required – TechConnect Support Agreement Required Select Product by description or catalog number

36. Copyright © 2012 Rockwell Automation, Inc. All rights reserved. Qualifying for Software Download Qualify for an Update – Registered User Information (Name under which the software is registered) – Software Serial Number (From the original disks)