Hosted Voice

2 Business Priorities Minimize CAPEX Maximize employee productivity Increase business revenue Increase customer satisfaction Business continuity and disaster recovery protection ©2014 EarthLink, Inc.

3 Business Challenges I never want to miss a call because every call represents a revenue opportunity I need to deliver the best customer experience I need a business continuity solution I need to keep my IT staff focused on strategic initiatives I need a phone system that enables productivity ©2014 EarthLink, Inc.

4 Gartner – Hosted Voice Business Impact: Capital and personnel cost savings principal reason to adopt hosted voice. Reduces risk of rapid technology obsolescence for enterprises. User Advice: Modernize your existing premises-based telephony environment. Gartner - IT Market Clock for Communications Services, 2013 ©2014 EarthLink, Inc.

5 How You’ll Benefit Increased productivity Increased revenues Business continuity & disaster recovery protection Reduced technology risk Reduced costs ©2014 EarthLink, Inc.

6 Reimagine Your Phone System EarthLink Hosted Voice is a state-of-the-art, full featured phone system solution. ©2014 EarthLink, Inc.

7 How We’re Different ©2014 EarthLink, Inc. Fully Managed Local area network Desktop phones Rapid Onboarding Dedicated installation team Customer support group Training for administrators & end-user Flexibility Multiple access options with QoS Hosted Contact Center Premium options Disaster Recovery Call Routing Mobile Communicator Power over Ethernet Battery Backup

8 High Call Quality Improved client service Supports remote employees Obsolescence avoidance CAPEX Savings Avoided large CapEx Enhanced client experience Reduced costs 20% Improved call clarity How Customers Benefit ©2014 EarthLink, Inc. Our Customers case study page

9 Business Impact Analysis Assess the costs and benefits of EarthLink Hosted Voice: How can your business benefit? Run the Business Impact Analysis Tool

10 Make It Yours Design a phone system that best meets your needs and budget. ©2014 EarthLink, Inc. ✔ Choose access methods by location ✔ Specify number of seats and service level for each seat ✔ Create the service bundles desired ✔ Select from a variety of IP phones ✔ Enhance your system with optional services

11 Select Your Service Level Choose the seat type based on end user requirements: ©2014 EarthLink, Inc. Basic SeatStandard SeatPremium SeatRemote Worker Seat For shared or public phones (no Voic ) For users who do not require communication outside of the office, mobile integration or call routing For users who need advanced tools for productivity including mobile integration, more storage capacity for voic , fax & contacts For individual users who work from home or any fixed location outside the office

12 Take Your Office Anywhere Make any mobile device a business line View and click to dial your company contacts Maintain a single voic box with unified messaging Manage call routing and preferences from any PC or MAC Always be a local call away from your office ©2014 EarthLink, Inc.

13 Your Satisfaction is Our Priority InstallationOngoing Customer Care & Repair Dedicated Project Manager Site survey for all locations by Field Engineers Solution design modeled to meet your business needs Pre-installation visit by Field Engineers to sites Provisioning and testing by Field Engineers Training coordinated by Project Manager Post-installation Support Team Customer Care team Technical Support team Customer Resource Center User guides, tutorial videos ©2014 EarthLink, Inc.

14 Training Tailored to Your Solution Training Courses by Certified Instructors On-Site Online Self-Paced Online Training Administrator Tutorial End User Tutorial ©2014 EarthLink, Inc.

15 Reimagine Your Phone System Let’s discuss further how your business can benefit from Hosted Voice. ©2014 EarthLink, Inc. How can your business benefit? Run the Business Impact Analysis Tool