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UCA Lync Client for Avaya V3.4. Key Messages No Enterprise or Plus CAL required Works with Avaya ACE You can use Lync conferencing Lync video Seamlessly.

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Presentation on theme: "UCA Lync Client for Avaya V3.4. Key Messages No Enterprise or Plus CAL required Works with Avaya ACE You can use Lync conferencing Lync video Seamlessly."— Presentation transcript:

1 UCA Lync Client for Avaya V3.4

2 Key Messages No Enterprise or Plus CAL required Works with Avaya ACE You can use Lync conferencing Lync video Seamlessly integrates Avaya with Lync No need to deploy Enterprise Voice on Lync Ensures customers “gracefully” transition to Lync No need for Lync Enterprise or Plus CAL’s saves $246/user

3 3 Intro The Unified Comms Alliance (UCA) Lync® Client is a UC software application which seamlessly integrates in the Microsoft Lync & Office suite and is interoperable with Avaya Aura ACE and Avaya IP Office (SIP only). Major Avaya ACE features are implemented within this plug-in to Lync. It enables CTI (controlling your hard phone ie. 96xx, including Avaya softclients) functionality or a full featured VoIP softphone with one click. For IP Office the client works in softphone mode only as a SIP endpoint. Some of the features Seamless integration in Lync/Office Same Lync “look and feel” Voice and HD video enables Lync (base license only required Softphone or hard phone (CTI) mode Full presence synchronisation in Lync/Avaya Access to Active Directory and LDAP directories Click to Call Instant audio/video conferences with up to 16/8 participants without the need for additional server No Enterprise or Plus CAL required Supporting Windows7 & 8 32 & 64 Bit

4 4 Lync - FAQ Most customers have “free IM&P from Microsoft this comes with the “Standard” CAL (client access lic), this is why lots of customers think Lync is “free” Lync Enterprise Voice requires “Enterprise and Plus CAL’s costing US$123 each ie. US$246 The UCA Client DOES NOT require the additional CAL’s to function, ie the customer integrating Avaya and Lync saves US$246 per user Make “great” IM & Presence from Microsoft “brilliant” with Avaya and the UCA. All of the desktop ease of Lync with the power, features and resilience of Avaya Avaya has it’s own free client that requires Aura 6.2 Avaya client “turns off” (in standard install mode) key Lync features that customers want. What the UCA client does as standard is allow these features whilst still having the choice to use Avaya’s award winning UC features, and the World’s most popular contact centre products such as Avaya CMS. In summary the UCA client with Avaya and Microsoft make a class winning solution.

5 5 FAQ No it does not and this feature is being removed by Microsoft in the next Lync release No this is not required, we use web services directly into the Avaya ACE server No. All we need is the base Lync license, Standard CAL Yes fully supported, again we do not require the E3 or E4 license There are 2 additional custom/application windows frame in the application (beside configuration). The video window (in case there is a video call) and the call control window Does the client use RCC? Do I need AES or Audio Codes gateway? Surely it will need Enterprise or Plus CALs? Does it support Office 365? Is it the same “look and feel” as the normal Lync client

6 Lync Buddy List

7 Lync Conversation Window Choose between a Lync call and via Avaya Communication Manager

8 Lync KeypadLync - Audiosettings

9 Outlook All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

10 Outlook All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

11 Dialpad field for new call initiation can be opened just by clicking on the keypad icon UCA KeypadUCA Call Control Mute Hang up Transfer Hold Video Keypad Audio Controls

12 UCA Click to call Webpage

13 Mark & press F8 -> UCA Call Works from any application Any Application

14 Ctrl+Click to initiate a call

15 Ctrl+Click to initiate a call Sharepoint

16 Ctrl+Click to initiate a call Word Online

17 Ctrl+Click to initiate a call Word Document

18 UCA user configuration


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