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Communications Solutions for Health Care Providers IP Office
© 2009 Avaya Inc. All rights reserved.2 Keeping doctors in touch at all times Simplify call handling, patient scheduling, record look- ups, call recording and other office tasks Streamline communications between offices—lower your overhead Make it easy to work from home—with all of the communications capabilities you have at the office What IP Office Can Do For Your Practice
© 2009 Avaya Inc. All rights reserved.3 Day-to-Day Realities in Health Care Doctors need to be instantly and easily reachable Office staff is juggling scheduling, patient service, record lookups and more Practices with multiple offices need integration and sharing of resources to function effectively and keep costs down HIPAA and other regulations make patient privacy a priority EMR and other technologies will require robust communications networks These areas were identified as being critical for health care providers by Avaya customers and in research conducted for Avaya by Access Markets Intl.
© 2009 Avaya Inc. All rights reserved.4 Is the reception and administrative staff constantly juggling patient phone calls for appointments while processing patients in the waiting area and responding to queries from insurers? Are doctors staying late after all patients are gone to take care of administrative tasks, i.e. reading and responding to ? Do physicians have trouble keeping up with their voice mail and when away from the office? Does the staff have trouble locating and contacting physicians/dentists or other staff that may be away from the office when something urgent comes up? Ask Yourself…. Avaya IP Office brings health care providers leading-edge communication in an affordable, reliable easy-to-use solution
© 2009 Avaya Inc. All rights reserved. What is Avaya IP Office? 5 Communications to help today’s health care providers work better and serve patients more effectively. Streamlining office communications and scheduling Delivering the personal service that increases patient satisfaction Keeping your overhead low by using the system to route calls, handle routine requests
© 2009 Avaya Inc. All rights reserved. What Avaya IP Office Can Do For You One-number reachability for your staff Automated patient scheduling Fast, simple record lookups Making it easy for doctors/staff to work from home Simplifying communications across offices, lowering costs Easy system administration 6
© 2009 Avaya Inc. All rights reserved.7 Avaya IP Office in Action in Medical Practices: “Keep Doctors in Touch” Problem: Confusion over “which number to reach you at” Solution: Avaya IP Office One Number Reachability – Everyone gives out one number—but IP Office automatically routes incoming calls to mobile, desk, even (if appropriate) home phone. – Synchronizes voice and ; get voice messages in ; hear as voice messages (text-to-speech) Benefits: – Doctors never out of touch—always available to clients – No guess work about which number to use – More control—no need to give out personal numbers – A more professional image for your practice
© 2009 Avaya Inc. All rights reserved.8 Avaya IP Office in Action in Medical Practices: “Patient Scheduling” Problem: No-show patients cost revenue, impact care Solution: Avaya IP Office Patient Scheduling Solutions – Use IP Office to automatically dial scheduled patients ahead of time – Redial non-respondents and flag certain patients for manual reminder Benefits: – Streamlines overall office scheduling—better for doctors and patients – Allows staff to focus on patient care, more important matters – Lowers cost of patient scheduling and helps ensure better cash flow
© 2009 Avaya Inc. All rights reserved.9 Problem: Giving patients personal service Solution: Avaya IP Office call routing/records management Streamline call handling, minimize transfers, route calls to the right person Instantly see identifying information, access records to speed service Benefits: – Uses built-in intelligence of communications system to deliver better service, more cost-effectively – Easy integration with patient database – Provides the personalized service that builds loyalty – Enhances the image of your practice Avaya IP Office in Action in Medical Practices: “Personal Service”
© 2009 Avaya Inc. All rights reserved.10 Problem: Need to easily enable doctors to work from home, Solution: Avaya IP Office Teleworker Solution Set up a home office with an IP phone or a softphone on a PC that delivers all of the call handling capabilities of someone working in the office. – Seamless call control—no one even knows they are not in the office – Full call handling, messaging, one-touch transfers, etc. Benefits: – Doctors can work anywhere, anytime. – Makes it easy to follow-up on communications when it’s convenient – Supports other home-based workers, i.e., part-time receptionists, bill collection, etc Avaya IP Office in Action in Medical Practices: “Doctors Working from Home”
© 2009 Avaya Inc. All rights reserved.11 Avaya IP Office in Action in Medical Practices: “Share Resources Across Offices” Problem: Setting up communications in new offices is expensive Solution: Avaya IP Office Multisite Networking – Share one messaging system, directory across locations – Share call handlers—one receptionist for multiple offices – One dial plan for all offices—one touch transfers, 2-digit dialing Benefits: – Significant cost savings: system resources, personnel and administration – Better use of personnel, shorter hold times, more qualified people to handle calls – More streamlined, professional image across your entire practice
© 2009 Avaya Inc. All rights reserved.12 Avaya IP Office in Action in Medical Practices : “Easily Manage your Communications System” Problem: Administering your communications system Solution: Avaya IP Office Admin Tools – Easy templates, Windows-based interface and the simplicity of IP for moves, adds and changes Benefits: – Reduce/eliminate need for specialized expertise – Share resources between locations (i.e., receptionist) – Simplify communications between locations – More flexibility to move employees, respond to market demands
© 2009 Avaya Inc. All rights reserved. Measurable Results Calculate your ROI from Avaya IP Office 13 ROI Tool: Covers Conferencing, Calling, Mobility, Productivity
© 2009 Avaya Inc. All rights reserved.14 For Everyone in Your Practice Power User Help doctors & managers—anyone on a laptop— maximize accessibility. Customer Service Agent Equip your call center with tools for prompt, accurate, personal service. Customer Service Supervisor Reports to judge how well calls are being handled. Teleworker Make any home office a remote extension of your firm.. Receptionist Equip front desk personnel with point-and- click call controls to streamline call handling. Mobile Worker Keep doctors in touch— wherever they are working. IP Office User Productivity Solutions
© 2009 Avaya Inc. All rights reserved.15 You Can Relay on Avaya #1 Worldwide: IP Telephony | Multimedia Contact Centers | Voice Messaging | Unified Communications More than 90% of the FORTUNE 500® and more than 1 million growing businesses rely on Avaya solutions and services to enhance value, improve productivity and gain competitive advantage. #1 U.S.: PBX Systems | Hybrid/Key Systems 4 Million+ IP Office Users Worldwide: 40,000 systems, millions of customers, all kinds of businesses Enterprises of all sizes depend on Avaya for communications that improve efficiency, collaboration, customer service and competitiveness. What Are You Looking For?
© 2009 Avaya Inc. All rights reserved.16 Avaya Understands Health Care “All-in-one” communications solutions Reducing costs, improving operations Big business communications…at small business prices An array of financing options
© 2009 Avaya Inc. All rights reserved.17 thank you
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