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1 © 2008 Avaya Inc. All rights reserved. Empowering UC & CEBP Anywhere, Any Device, Any Network date name.

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Presentation on theme: "1 © 2008 Avaya Inc. All rights reserved. Empowering UC & CEBP Anywhere, Any Device, Any Network date name."— Presentation transcript:

1 1 © 2008 Avaya Inc. All rights reserved. Empowering UC & CEBP Anywhere, Any Device, Any Network date name

2 © 2008 Avaya Inc. All rights reserved. 2 Presentation Outline Avaya Microsoft Strategic Alliance Overview Communications Today Avaya Microsoft Joint Solutions Solution Demo Customer Testimonial Avaya Microsoft Strategic Alliance Overview Communications Today Avaya Microsoft Joint Solutions Solution Demo Customer Testimonial

3 © 2008 Avaya Inc. All rights reserved. 3 Microsoft and Avaya: Empowering UC/CEBP Everywhere The power of the desk phone on the cell phone Integrated, holistic Communications within your LOB applications Communication Manager Meeting Exchange Modular Messaging IPOffice Communicator, Portal, Mobile, Speech Fully Integrated

4 © 2008 Avaya Inc. All rights reserved. 4 Relationship Objectives Innovate, develop, and sell integrated IP telephony, UC and LOB solutions across all direct and indirect channels Deliver best-of-breed Integrated Desktop, Mobile & LOB Applications Simplify Communications Within the Enterprise and Beyond Streamline End-User Communications Across Devices, Networks and Locations Develop Market Leading, Presence Enabled CEBP Solutions Leverage Avaya and Microsoft Market Leadership to Provide Increased Customer Value.

5 © 2008 Avaya Inc. All rights reserved. 5 Avaya & Microsoft Leadership Will Take Customers There Unified Messaging Audio, Video, Web Conferencing Mobility Speech Access IP Telephony, Presence Identity IM & Presence O/S and.NET & Calendar Team Workspaces Desktop & Business Applications

6 6 © 2008 Avaya Inc. All rights reserved. Communications Today

7 © 2008 Avaya Inc. All rights reserved. 7 How can I prioritize and react to the sheer volume of communications and be more productive? Communication Overload How can I get a global organization to act in concert across boundaries? Global/Distributed Customers, Partners and Teams How can I integrate my communications and PC networking infrastructures? Disparate, Complex Networks How can I leverage existing enterprise infrastructure and the Internet to lower communications costs? High Cost of Communications Environment: Chaotic, Cost-conscious, Fragmented, and Demanding

8 © 2008 Avaya Inc. All rights reserved. 8 Intelligent Communications Embrace the Opportunities of Change Unified Communications IP Telephony Contact Centers Communications Enabled Business Processes Optimize your business by embedding communications into the fabric of business processes Optimize your people wherever they are, across devices and interfaces Optimize the connections of your people, customers and processes Optimize your customer relationships globally across all points of contact A strategic, business-focused, approach to communication delivering competitive advantage today

9 © 2008 Avaya Inc. All rights reserved. 9 Microsoft and Avaya Solutions – Embracing Customer Value and Choice CustomerExperienceReducedCostConnectedPeopleStandardsBasedUnifiedApproach Enterprise Grade Scalable, reliable, complete unified communications solutions Increased Productivity Connect with trusted colleagues across geographic and organizational boundaries Integrated Connect instant messaging and telephony to existing Windows and Exchange infrastructure

10 10 © 2008 Avaya Inc. All rights reserved. Avaya Microsoft Joint Solutions

11 © 2008 Avaya Inc. All rights reserved. 11 Click-to-Communicate The Cornerstone of Integration Applications Click-to-call Click-to-IM Click-to-

12 © 2008 Avaya Inc. All rights reserved. 12 Linking Avaya Communications to Your Desktop, Mobile Devices and LOB Applications Seamless communications: any device, location, network Anywhere Access to Unified Messaging Integrated IM and telephony presence Telephony devices and Microsoft Office Communicator stay in synch (Shared Control) Click-to-call or conference from Microsoft Office Communicator, MS Smart Tags and Microsoft Office Integrated Web/Audio Conferencing (Live Meeting and Microsoft Office Communicator) Group IM session can be switched to a conference call Forward desk phone automatically based upon Office Communicator Status (Busy, Away) Seamless communications: any device, location, network Anywhere Access to Unified Messaging Integrated IM and telephony presence Telephony devices and Microsoft Office Communicator stay in synch (Shared Control) Click-to-call or conference from Microsoft Office Communicator, MS Smart Tags and Microsoft Office Integrated Web/Audio Conferencing (Live Meeting and Microsoft Office Communicator) Group IM session can be switched to a conference call Forward desk phone automatically based upon Office Communicator Status (Busy, Away)

13 © 2008 Avaya Inc. All rights reserved. 13 Integration Streamlines Communications Simplifying Communications for People and Organizations Click-to-Communicate within Applications Find the right person at the right time with Presence Transition seamlessly between , IM, voice, and video conversations Deliver /voic /fax into a single inbox with unified messaging Extend LOB applications with integrated presence Anywhere access from any Device including Mobile One Number Access to place and receive calls – Mobile, Deskphone, VPN Phone, PC and web client Use a familiar experience on mobile devices for and voice mail messaging (OWA, OVA, one-X Mobile, one-X Portal, one-X Speech) Provide VPN-less access to , voice mail, IM, SharePoint, advanced call control Enhance Collaboration with Conferencing Collaborate with audio/video/web conferencing Bring together geographically dispersed teams Click-to-Communicate within Applications Find the right person at the right time with Presence Transition seamlessly between , IM, voice, and video conversations Deliver /voic /fax into a single inbox with unified messaging Extend LOB applications with integrated presence Anywhere access from any Device including Mobile One Number Access to place and receive calls – Mobile, Deskphone, VPN Phone, PC and web client Use a familiar experience on mobile devices for and voice mail messaging (OWA, OVA, one-X Mobile, one-X Portal, one-X Speech) Provide VPN-less access to , voice mail, IM, SharePoint, advanced call control Enhance Collaboration with Conferencing Collaborate with audio/video/web conferencing Bring together geographically dispersed teams Unified Communications

14 © 2008 Avaya Inc. All rights reserved. 14 Integrated Presence: Driving Productivity Enhancements Identity & Presence Streamline communications for end users Increase operational efficiency Provide built-in protection Build a future-ready foundation on software Instant Messaging Application Integration Across Networks Across Devices / Calendaring VoIP Team Workspaces Persistent Group Chat Conferencing

15 © 2008 Avaya Inc. All rights reserved. 15 Presence Enabled Intelligent Communications: Click to Call Across End Points and Applications one-X Portal one-X Deskphone TDM / Analog SIP/H.323 Office Cell Phone: Extension to Cellular / one-X Mobile MobileTeleworker/ Remote VPN Remote Microsoft Outlook Microsoft SharePoint Microsoft Office Communicator Communicator one-X Portal

16 © 2008 Avaya Inc. All rights reserved. 16 Avaya Telephony & Microsoft Office Communicator Provides Avaya features as extensions to Office Communicator on tabbed UI Includes features provisioned on your telephone – Send All Calls to Voice Mail (SAC) – Extend Call (to Mobile phone) – Speed Dials Click-to-call from Internet Explorer (or any application) Extends Communications Applications Managed Video unified with Voice Work Remotely (deskphone, any phone, VoIP via PBX) Leverages your investment in Avaya Communication Solutions Provides Avaya features as extensions to Office Communicator on tabbed UI Includes features provisioned on your telephone – Send All Calls to Voice Mail (SAC) – Extend Call (to Mobile phone) – Speed Dials Click-to-call from Internet Explorer (or any application) Extends Communications Applications Managed Video unified with Voice Work Remotely (deskphone, any phone, VoIP via PBX) Leverages your investment in Avaya Communication Solutions

17 © 2008 Avaya Inc. All rights reserved. 17 Telephony Extension to Cellular Conference Management Voice Messages Portal Presence Active Communications Instant Message Directory Integration Microsoft presence support Q2 08 Unified Communications from Anywhere Avaya Browser-based Communications Portal Integrates with Active Directory, IM, and Presence

18 © 2008 Avaya Inc. All rights reserved. 18 Effective Group Collaboration Audio & Web Conferencing Microsoft Office Live Meeting & Communications Server integration w/ Avaya Meeting Exchange Service Provider integration with Live Meeting or In house integration with Office Communications Server web conferencing Desktop integration from Live Meeting and Microsoft Office Communicator clients Control audio conference Graphically see who is talking Meeting Exchange integrated with Outlook Schedule conferences in Outlook with access to key information and features Customer Value Bring audio conferencing in house to reduce conference expenses Increased user productivity by integration of web and audio Easy, ad hoc conferencing with multi-party click to call Microsoft Office Live Meeting & Communications Server integration w/ Avaya Meeting Exchange Service Provider integration with Live Meeting or In house integration with Office Communications Server web conferencing Desktop integration from Live Meeting and Microsoft Office Communicator clients Control audio conference Graphically see who is talking Meeting Exchange integrated with Outlook Schedule conferences in Outlook with access to key information and features Customer Value Bring audio conferencing in house to reduce conference expenses Increased user productivity by integration of web and audio Easy, ad hoc conferencing with multi-party click to call

19 © 2008 Avaya Inc. All rights reserved. 19 Simplified Efficient Access To All Messaging Unified Messaging: Voic integrated with desktop, , fax, and calendar Speech enabled to provide true mobility Various Notification options for faster responses – MWI, Call Me, Find Me, Notify Me. Integration Options: Exchange Unified Messaging – Avaya Communication Manager – Native SIP integration between Exchange UM and Avaya Communication Manager – Allows customers to leverage investments in Avaya telephony Avaya Modular Messaging – Supports Exchange 2007 and 2003 message store – Outlook plug-in for unified client access – Restricted Outlook plug-in provides tighter control of messages. Customer Value – Unified voic , , fax, and calendaring client increases productivity – Reduce TCO on server maintenance and administration by combining message stores Unified Messaging: Voic integrated with desktop, , fax, and calendar Speech enabled to provide true mobility Various Notification options for faster responses – MWI, Call Me, Find Me, Notify Me. Integration Options: Exchange Unified Messaging – Avaya Communication Manager – Native SIP integration between Exchange UM and Avaya Communication Manager – Allows customers to leverage investments in Avaya telephony Avaya Modular Messaging – Supports Exchange 2007 and 2003 message store – Outlook plug-in for unified client access – Restricted Outlook plug-in provides tighter control of messages. Customer Value – Unified voic , , fax, and calendaring client increases productivity – Reduce TCO on server maintenance and administration by combining message stores

20 © 2008 Avaya Inc. All rights reserved. 20 Effective Message, Calendar, and Contact Management Speech Enable Your Outlook Client Follow Me! …and have all your calls flexibly forwarded to you wherever you are. When am I free today? …keep track of your time wherever you are! Schedule a reminder. …and let yourself be called at any number and reminded, so you wont forget any of your tasks or appointments! Read my messages. …voic and/or . Filter by status or by sender. You can reply, forward, delete, … Send a message. …to a contact, to a voic mailbox or somebody within your corporate directory. Make a call. …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!

21 © 2008 Avaya Inc. All rights reserved. 21 In Office Communications Extended To Mobile Workers Avaya one-XTM Mobile Windows Mobile 5 and 6 Remote mobile worker solution Mobile phone / desk phone pairing Enhanced accessibility Improved responsiveness Windows Mobile 5 & 6 Avaya IP Softphone for Windows Mobile 5 and Pocket PC In-building mobility solution Your desk phone on a PDA Enhanced accessibility Improved responsiveness HTC Treo 700W HP Pocket PCSymbol MC70

22 © 2008 Avaya Inc. All rights reserved. 22 Anywhere Access To Any Device Enhanced Call Routing Options Route incoming calls by Schedule, Location or via quick entry feature VIP Screening User controlled presence minimizes interruptions Access to Corporate Directory Search and click to dial functionality Visual Voic Local access to voic messages Review messages from GUI to increase responsiveness Synchronizes with Corporate Modular Messaging Platform Broadest Mobile Device Support RIM, Palm, iPhone, J2ME,WAP and WM 5/6 environments

23 © 2008 Avaya Inc. All rights reserved. 23 Delivering Value To SMB Business Customers MicrosoftAvaya IP Office: PBX, Key System, Internet Access Voic Microsoft Office Communications Server Integration Outlook Plug-in for Vmail Phone Manager: Manage profiles, directories, speed dial, call history Microsoft Office Communications Server Integration Instant Messaging/Presence IP Office Compact Contact Center (CCC) & Contact Center Express (CCE): Real-time contact center solutions Internet Explorer Dynamics CRM

24 © 2008 Avaya Inc. All rights reserved. 24 Avaya Services Help Derive Maximum Value and Speed of Implementation Value from Technology Time Value Gap Communication Technology Value Maximization Rate at Which Companies Traditionally Leverage New Communication Technology Get the most out of new technologies To maximize the value, these questions must be answered: How can this technology help my company achieve our business initiatives? Who specifically needs these applications and which applications do they need? How do we deploy this technology to achieve maximum results? Envision Analyze & Architect Build Enable Support

25 © 2008 Avaya Inc. All rights reserved. 25 Integrated Desktop, Devices and LOB Applications In Action…. Chapters covered (Link to entire demo) Presence (link to presence demo) Improved Communication with Avaya Integration with Office Communications Server (link to OC demo) Click-to-Communicate (click to communicate demo) Advanced Voice (advanced voice demo) Real Time Collaboration (real time collaboration demo) Chapters covered (Link to entire demo) Presence (link to presence demo) Improved Communication with Avaya Integration with Office Communications Server (link to OC demo) Click-to-Communicate (click to communicate demo) Advanced Voice (advanced voice demo) Real Time Collaboration (real time collaboration demo)

26 © 2008 Avaya Inc. All rights reserved. 26 The interoperability between Avaya and Microsoft allows us to have the best of both worlds and eliminates disruption to our employees since they are already familiar with both platforms. Chris Lahey, Vice Preseident IT, Redback Networks Streamlined Desktop and Mobile Communications within Redback Networks (delivered by BrantTel, an Avaya BusinessPartner) Business Challenges Rapidly growing global presence Mix of office, work-at-home and remote locations Leverage existing assets to provide more efficient communications The Avaya & Microsoft Integrated Solution Avaya Application Enablement Services (AES) and one-X Mobile integration with Microsoft Office Communicator (OC) Redback Networks Benefits Employees see availability of co-workers for IM and phone conversations Escalate IMs to live conversations using click to call from Microsoft OC Increased access to employees via One-X Mobile on Blackberrys also reduces cellular network costs Rich presence allows 24/7 tech support team to quickly see available experts Smart phones transformed to fully functional, mobile office phone for mobile workers

27 © 2008 Avaya Inc. All rights reserved. 27 Avaya / Microsoft Integration Plans for Enterprise UC 2008 Unified Clients Messaging Conferencing NET Directory SIP and Presence Telephony Mobility one-X mobile Windows Mobile 5 Call Control (CSTA) Via IP Softphone 6.0 (AV features on OC tabs) Via AES 4.0 on network Presence Federation Communication Manager w/Exchange Unified Messaging Modular Messaging w/ Exchange 2007 Meeting Exchange Outlook Scheduling w/Live Meeting Active Directory OC, MM & DEM.NET Access CCE.NET Access CTI to CM (via AES) one-X mobile Windows Mobile 6 Call Control (CSTA) OCS 2007 via AES 4.1 Advanced Call Control OCS 2007 via One-X Communicator Active Directory one-X Portal one-X Speech: , voice mail, calendar, task lists, directory one-X Speech: Exchange 2007 one-X clients display MS Presence OCS SIP integration Meeting Exchange w/Live Meeting in OCS Integrated Presence User call state in OC

28 © 2008 Avaya Inc. All rights reserved. 28 Summary How Microsoft and Avaya Integrate Your Desktop, Device and LOB Solutions Presence enabled intelligent communication Anywhere access to any device Simple efficient access to all messaging Effective group collaboration Effective Message, Calendar, and Contact Management In office communications extended to mobile and remote workers Presence enabled intelligent communication Anywhere access to any device Simple efficient access to all messaging Effective group collaboration Effective Message, Calendar, and Contact Management In office communications extended to mobile and remote workers

29 29 © 2008 Avaya Inc. All rights reserved. Backup Slides for Click-to- Communicate without Animation

30 © 2008 Avaya Inc. All rights reserved. 30 Click-to-Communicate The Cornerstone of Integration Applications

31 © 2008 Avaya Inc. All rights reserved. 31 Click-to-call

32 © 2008 Avaya Inc. All rights reserved. 32 Click-to-IM

33 © 2008 Avaya Inc. All rights reserved. 33 Click-to-


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