1. Empowering UC & CEBP Anywhere, Any Device, Any Network
name
date

2. Presentation Outline Avaya Microsoft Strategic Alliance Overview
Communications Today
Avaya Microsoft Joint Solutions
Solution Demo
Customer Testimonial

3. Microsoft and Avaya: Empowering UC/CEBP Everywhere
The power of the desk
phone on the cell phone
Meeting Exchange
Fully Integrated
Communication Manager
Modular Messaging
IPOffice
Communicator, Portal,
Mobile, Speech
Integrated, holistic Communications within your LOB applications 3

4. Relationship Objectives
Innovate, develop, and sell integrated IP telephony, UC and LOB solutions across all direct and indirect channels
Deliver best-of-breed Integrated Desktop, Mobile & LOB Applications
Simplify Communications Within the Enterprise and Beyond
Streamline End-User Communications Across Devices, Networks and Locations
Develop Market Leading, Presence Enabled CEBP Solutions
Leverage Avaya and Microsoft Market Leadership to Provide Increased Customer Value.

5. Avaya & Microsoft Leadership Will Take Customers There
Desktop & Business Applications
IP Telephony, Presence
Integrated Desktop, Mobility and LOB Applications
Security, Reliability,
Usability, Governance
Identity
IM & Presence
Unified Messaging
Audio, Video, Web Conferencing
O/S and .NET
&
Calendar
Mobility
Speech Access
Team
Workspaces 5

6. Communications Today

7. Environment: Chaotic, Cost-conscious, Fragmented, and Demanding
25/03/ :29 AM
Environment: Chaotic, Cost-conscious, Fragmented, and Demanding
Communication Overload
How can I prioritize and react to the sheer volume of communications and be more productive?
Global/Distributed Customers, Partners and Teams
How can I get a global organization to act in concert across boundaries?
High Cost of Communications
How can I leverage existing enterprise infrastructure and the Internet to lower communications costs?
Disparate, Complex Networks
How can I integrate my communications and PC networking infrastructures?
©2006 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 7

8. Intelligent Communications Embrace the Opportunities of Change
Optimize your business by embedding communications into the fabric of business processes
Communications Enabled Business Processes
Unified Communications
Contact Centers
Optimize your people
wherever they are, across devices and interfaces
Optimize your customer relationships globally across all points of contact
Optimize the connections of your people, customers and processes
IP Telephony
A strategic, business-focused, approach to communication
delivering competitive advantage today

9. Microsoft and Avaya Solutions – Embracing Customer Value and Choice
March 1, 2005
Microsoft and Avaya Solutions – Embracing Customer Value and Choice
Integrated
Connect instant messaging and telephony to existing Windows and Exchange infrastructure
Enterprise Grade
Scalable, reliable, complete unified communications solutions
Increased Productivity
Connect with trusted colleagues across geographic and organizational boundaries
Connected
People
Standards
Based
Reduced
Cost
Unified
Approach
Customer
Experience
Microsoft Corporation 9

10. Avaya Microsoft Joint Solutions

11. Click-to-Communicate
Click-to-IM
Click-to-
Click-to-Communicate
Click-to-call   
The Cornerstone of Integration Applications

12. Linking Avaya Communications to Your Desktop, Mobile Devices and LOB Applications
Seamless communications: any device, location, network
Anywhere Access to Unified Messaging
Integrated IM and telephony presence
Telephony devices and Microsoft Office Communicator stay in synch (Shared Control)
Click-to-call or conference from Microsoft Office Communicator, MS Smart Tags and Microsoft Office
Integrated Web/Audio Conferencing (Live Meeting and Microsoft Office Communicator)
Group IM session can be switched to a conference call
Forward desk phone automatically based upon Office Communicator Status (Busy, Away)

13. Unified Communications
Integration Streamlines Communications Simplifying Communications for People and Organizations
Unified Communications
Click-to-Communicate within Applications
Find the right person at the right time with “Presence”
Transition seamlessly between , IM, voice, and video conversations
Deliver /voic /fax into a single inbox with unified messaging
Extend LOB applications with integrated presence
“Anywhere access” from any Device including Mobile
One Number Access to place and receive calls
Mobile, Deskphone, VPN Phone, PC and web client
Use a familiar experience on mobile devices for and voice mail messaging (OWA, OVA, one-X Mobile, one-X Portal, one-X Speech)
Provide “VPN-less” access to , voice mail, IM, SharePoint, advanced call control
Enhance Collaboration with Conferencing
Collaborate with audio/video/web conferencing
Bring together geographically dispersed teams

14. Integrated Presence: Driving Productivity Enhancements
/ Calendaring
Identity & Presence
Across Devices
Team Workspaces
Across Networks
Persistent Group Chat
Application Integration
Instant Messaging
Conferencing
VoIP
Streamline communications for end users
Increase operational efficiency
Provide built-in protection
Build a future-ready foundation on software 14

15. Microsoft Office Communicator Extension to Cellular /
Presence Enabled Intelligent Communications: Click to Call Across End Points and Applications
Microsoft Office Communicator
Microsoft SharePoint
Microsoft Outlook
Office
Mobile
Teleworker/ Remote
one-X
Deskphone
Communicator
one-X
Portal
one-X
Portal
VPN
Remote
Communicator
SIP/H.323
TDM / Analog
Cell Phone:
Extension to Cellular /
one-X Mobile

16. Avaya Telephony & Microsoft Office Communicator
Provides Avaya features as extensions to Office Communicator on tabbed UI
Includes features provisioned on your telephone
Send All Calls to Voice Mail (SAC)
Extend Call (to Mobile phone)
Speed Dials
Click-to-call from Internet Explorer (or any application)
Extends Communications Applications
Managed Video unified with Voice
Work Remotely (deskphone, any phone, VoIP via PBX)
Leverages your investment in Avaya Communication Solutions

17. Unified Communications from Anywhere Avaya Browser-based Communications Portal Integrates with Active Directory, IM, and Presence
Portal
Telephony
Extension to Cellular
Conference Management
Voice Messages
Presence
Active Communications
Instant Message
Directory Integration
Microsoft presence support Q2 ‘08 17

18. Effective Group Collaboration Audio & Web Conferencing
Microsoft Office Live Meeting & Communications Server integration w/ Avaya Meeting Exchange
Service Provider integration with Live Meeting or
In house integration with Office Communications Server web conferencing
Desktop integration from Live Meeting and Microsoft
Office Communicator clients
Control audio conference
Graphically see who is talking
Meeting Exchange integrated with Outlook
Schedule conferences in Outlook with access to key information and features
Customer Value
Bring audio conferencing in house to reduce conference expenses
Increased user productivity by integration of web and audio
Easy, ad hoc conferencing with multi-party click to call

19. Simplified Efficient Access To All Messaging
Unified Messaging:
Voic integrated with desktop, , fax, and calendar
Speech enabled to provide true mobility
Various Notification options for faster responses
MWI, Call Me, Find Me, Notify Me.
Integration Options:
Exchange Unified Messaging
Avaya Communication Manager
Native SIP integration between Exchange UM and Avaya Communication Manager
Allows customers to leverage investments in Avaya telephony
Avaya Modular Messaging
Supports Exchange 2007 and 2003 message store
Outlook plug-in for unified client access
Restricted Outlook plug-in provides tighter control of messages.
Customer Value
Unified voic , , fax, and calendaring client increases productivity
Reduce TCO on server maintenance and administration by combining message stores

20. Effective Message, Calendar, and Contact Management Speech Enable Your Outlook Client
‘Make a call.’ …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!
‘Schedule a reminder.’ …and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!
‘Send a message.’ …to a contact, to a voic mailbox or somebody within your corporate directory.
‘When am I free today?’ …keep track of your time wherever you are!
‘Read my messages.’ …voic and/or . Filter by status or by sender. You can reply, forward, delete, …
‘Follow Me!’ …and have all your calls flexibly forwarded to you wherever you are.

21. “In Office” Communications Extended To Mobile Workers
Avaya one-XTM Mobile Windows Mobile 5 and 6
Remote mobile worker solution
Mobile phone / desk phone “pairing”
Enhanced accessibility
Improved responsiveness
Windows Mobile 5 & 6
Avaya IP Softphone for Windows Mobile 5 and Pocket PC
In-building mobility solution
Your desk phone on a PDA
Enhanced accessibility
Improved responsiveness
Treo 700W
HTC
Symbol MC70
HP Pocket PC

22. Anywhere Access To Any Device
Enhanced Call Routing Options
Route incoming calls by Schedule, Location or via quick entry feature
VIP Screening
User controlled presence minimizes interruptions
Access to Corporate Directory
Search and click to dial functionality
Visual Voic
Local access to voic messages
Review messages from GUI to increase responsiveness
Synchronizes with Corporate Modular Messaging Platform
Broadest Mobile Device Support
RIM, Palm, iPhone, J2ME ,WAP and WM 5/6 environments

23. Delivering Value To SMB Business Customers
Avaya
Microsoft
IP Office:
PBX, Key System, Internet Access Voic
Microsoft Office Communications Server Integration
Outlook Plug-in for Vmail
Phone Manager:
Manage profiles, directories, speed dial, call history
Microsoft Office Communications Server Integration
Instant Messaging/Presence
IP Office Compact Contact Center (CCC) & Contact Center Express (CCE):
Real-time contact center solutions
Internet Explorer
Dynamics CRM

24. Avaya Services Help Derive Maximum Value and Speed of Implementation
Get the most out of new technologies
To maximize the value, these questions must be answered:
How can this technology help my company achieve our business initiatives?
Who specifically needs these applications and which applications do they need?
How do we deploy this technology to achieve maximum results?
Value Gap
Communication Technology Value Maximization
Value from Technology
Rate at Which Companies Traditionally Leverage New Communication Technology
Time
Envision
Analyze & Architect
Build
Enable
Support

25. Integrated Desktop, Devices and LOB Applications In Action….
Chapters covered (Link to entire demo)
Presence (link to presence demo)
Improved Communication with Avaya Integration with Office Communications Server (link to OC demo)
Click-to-Communicate (click to communicate demo)
Advanced Voice (advanced voice demo)
Real Time Collaboration (real time collaboration demo)

26. Streamlined Desktop and Mobile Communications within Redback Networks (delivered by BrantTel, an Avaya BusinessPartner)
Business Challenges
Rapidly growing global presence
Mix of office, work-at-home and remote locations
Leverage existing assets to provide more efficient communications
The Avaya & Microsoft Integrated Solution
Avaya Application Enablement Services (AES) and one-X Mobile integration with Microsoft Office Communicator (OC)
Redback Networks Benefits
Employees see availability of co-workers for IM and phone conversations
Escalate IMs to live conversations using click to call from Microsoft OC
Increased access to employees via One-X Mobile on Blackberrys also reduces cellular network costs
Rich presence allows 24/7 tech support team to quickly see available experts
Smart phones transformed to fully functional, mobile office phone for mobile workers
“The interoperability between Avaya and Microsoft allows us to have the best of both worlds and eliminates disruption to our employees since they are already familiar with both platforms.”
Chris Lahey, Vice Preseident IT, Redback Networks

27. Avaya / Microsoft Integration Plans for Enterprise UC
2008
Unified Clients
Messaging
Conferencing
2009
2007
.NET
Directory
SIP and Presence
Telephony
Mobility
one-X mobile
Windows Mobile 5
Call Control (CSTA)
Via IP Softphone 6.0 (AV features on OC tabs)
Via AES 4.0 on network
Presence Federation
Communication Manager
w/Exchange Unified Messaging
Modular Messaging
w/ Exchange 2007
Meeting Exchange
Outlook Scheduling
w/Live Meeting
Active Directory
OC, MM & DEM
.NET Access
CCE
CTI to CM (via AES)
Windows Mobile 6
OCS 2007 via AES 4.1
Advanced Call Control
OCS 2007 via One-X Communicator
one-X Portal
one-X Speech:
, voice mail, calendar,
task lists, directory
one-X Speech: Exchange 2007
one-X clients display MS Presence
OCS SIP integration
w/Live Meeting in OCS
Integrated Presence
User call state in OC
Please regroup this slide. (We ungrouped to move a few boxes and good not be regrouped)

28. Summary How Microsoft and Avaya Integrate Your Desktop, Device and LOB Solutions
Presence enabled intelligent communication
Anywhere access to any device
Simple efficient access to all messaging
Effective group collaboration
Effective Message, Calendar, and Contact Management
“In office” communications extended to mobile and remote workers

29. Backup Slides for Click-to-Communicate without Animation

30. Click-to-Communicate
The Cornerstone of Integration Applications

31. Click-to-call 

32. Click-to-IM 

33. Click-to- 