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See it. Hear it. Respond. Enabling Technologies UM, UC and Avaya Modular Messaging R 4.0 Overview Charles.

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Presentation on theme: "See it. Hear it. Respond. Enabling Technologies UM, UC and Avaya Modular Messaging R 4.0 Overview Charles."— Presentation transcript:

1 See it. Hear it. Respond. Enabling Technologies UM, UC and Avaya Modular Messaging R 4.0 Overview Charles “Wes” Lowe

2 See it. Hear it. Respond. Topics for Discussion Definitions (UM, UC, MM, AES, LCS & OCS, Presence, etc) Differences Between Unified Messaging and Unified Communications Basic UC Infrastructure Basic Modular Messaging system w/ an Exchange or Lotus Notes Backend Basic Modular Messaging system w/ a MSS Backend Pros and Cons of Exchange vs. MSS Backend Overview of Avaya Modular Messaging R 4.0 Features Overview of Avaya One-X Speech Overview of Avaya AES server

3 See it. Hear it. Respond. Acronym Definitions Unified Messaging (or UM) is the integration of different streams of communication ( , Fax, voice, etc) into a single, or, unified ”message store”, accessible from a variety of different devices. Unified messaging is a subset of a fully integrated Unified Communications system Examples of UM products include: Avaya Unified Messenger (or Avaya UM) Avaya Modular Messaging (or MM) w/ Exchange or Lotus Notes Backend

4 See it. Hear it. Respond. Basic UM Infrastructure

5 See it. Hear it. Respond. Acronym Definitions Unified communications (or UC) is "an industry term used to describe all forms of call and multimedia/cross-media message-management functions controlled by an individual user for both business and social purposes”. This potentially includes the integration of fixed and mobile voice, , instant messaging, presence, voic , fax, audio, video and web conferencing, unified messaging, unified voic , and white-boarding into a single environment while offering the user a more complete but simpler and more effective experience. Examples of UC products include: Microsoft Exchange / Live Communications Server (or LCS) Microsoft Exchange / Office Communications Server (or OCS) IBM Lotus Notes / Sametime Avaya Application Enablement Server (or AES) for OCS / LCS Presence and Click to Call

6 See it. Hear it. Respond. Basic UC Infrastructure

7 See it. Hear it. Respond. The difference between UM and UC Unified Communications is sometimes confused with Unified Messaging, but it is distinct. Unified Communications refers to a real-time delivery of communications based on the preferred method and location of the recipient; Unified Messaging systems culls messages from several sources (such as , voice mail and faxes), but holds those messages for retrieval at a later time. Unified Communications can include a variety of elements, such as instant messaging, telephony, video, , voic , and white-boarding all of which could be brought into real time and coordinated. The concept of presence is also a factor – knowing where one’s intended recipients are and if they are available, in real time – and is itself a key component of unified communications. To put it simply, Unified Communications integrates all the systems that a user might already be using and helps those systems work together in real time.

8 See it. Hear it. Respond. Basic MM w/ MSS Backend

9 See it. Hear it. Respond. Pros & Cons of Exchange vs. MSS Backend PROs Exchange Backend True Unified Messaging Voic in Exchange Inbox Listen to Voic & via TUI Listen to Messages via Outlook Play Voice Messages via Mobile Device MSS Backend Stand Alone Voic System Stand Alone Private Network Stand Alone Security Limited Tax on Corporate Network / Exchange Listen to Messages via Outlook (Separate Inbox from Exchange) CONs Exchange Backend Dependant on Corporate Network Dependant on AD and Exchange Availability Tax on Exchange Information Store Size CALs Required for non-Exchange Mailbox Users MSS Backend No Exchange Integration without 3 rd Party Applications

10 See it. Hear it. Respond. Avaya MM R 4.0 Features Support for Avaya MSS, Exchange or Lotus Notes Backend Support for Exchange 2007 Use of Avaya Aria, Audix or Serenade TUIs Outlook Thick Client or Restricted Client Lotus Notes Thick Client Web Client (MSS only) Web Subscriber Options IMAP4 or POP3 Access to VM Messages Multilingual Language Support Record Optional Greetings in up to 3 Languages Call / Find / Notify Me Features System Auto Attendant w/ Custom Prompts Caller Applications Multiple Time Zone Support (by COS or Subscriber) MSS only – Option to use Corporate Domain for Security Exchange / Notes only – Customer Provider Servers are supported T1 / E1 / H.323 / DSE / Analog Integration Support On-demand MWI Refresh MWI Reset per user on Exchange Backend Fax Support (yes, including Exchange and Notes) 3 rd Party Fax Server Support System Wide Zero Out and Per User Zero Out (and can be based on a schedule) Build in Offline Mode Should the Message Store go Offline (MSS and Exchange)

11 See it. Hear it. Respond. Basic MM w/ MSS Backend w/ One-X Speech

12 See it. Hear it. Respond. Thank you! Questions?

13 See it. Hear it. Respond. uaCSTA (CSTA over SIP) Microsoft Office Communication Server (OCS) 2007 Cell Phones (EC500) H.323/DC P/Analog Avaya Communication Manager uaCSTA (CSTA over SIP) Avaya CTI AES Telephony Integration with Microsoft OCS AE Services 4.0 User starts Microsoft Office Communicator Checks presence, sees buddy status as on-hook Right clicks and calls Picks up handset and talks Puts call on hold with Communicator Handset goes silent Starts call on another line Adds party to conference Hangs up phone

14 See it. Hear it. Respond. Thank you! Questions?


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